Busuu Reviews 

19,990
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 1,013 reviews, reviewers had a great experience with this company. People consistently mention that the mobile application is exceptionally easy to use and provides very clear guidance on pronunciation and vocabulary development. Consumers also truly appreciate the wonderful built-in community aspect, which allows them to interact with other active learners and stay motivated throughout their daily studies. However, some reviewers were not happy with subscription management, reporting unexpected automatic renewals and frustrating hurdles when trying to access paid content. A few other people also felt that customer support was completely unresponsive when trying to resolve technical problems or unexpected account disappearance issues.

What people talk about most

User experience

Clients share positive opinions on user experience, highlighting the well-structured courses, engaging... See more

Application

People report positive experiences with application, noting that the mobile app usage is extremely simple and... See more

Product

Reviewers mention ambiguous feedback about product satisfaction, as many people praise the interesting... See more

Subscription

Users describe ambiguous interactions with subscription options, as some consumers appreciate access to every... See more

Customer service

Customers had ambiguous experiences with customer service, noting that support is accessible and helpful when... See more

Reviews shaping this summary

Rated 4 out of 5 stars

A really adult way of learning compared with Duolingo. Sensible phrases and lots of feedback on pronunciation. Enjoyable. But there seems to be no way to flag up problems. For example when using phone... See more

Company replied

Rated 4 out of 5 stars

I wouldn't call Busuu the 'best' language learning app overall but, it is the best for those trying to begin to learn a foreign language. And the price for premium is very reasonable (basic is free).... See more

Company replied

Rated 4 out of 5 stars

I’ve been with Busuu for about 3 weeks and am enjoying the experience so far. The way in which the courses are structured allows me to spend just the amount of time I want to each day. I’m learning... See more

Company replied

Rated 4 out of 5 stars

I find this app easy to use and provides great clarity on words and pronunciation. I find helping others with their learning is incredibly good at keeping me engaged on the platform. What a great way... See more

Company replied


Company details

  1. Language Course Provider
  2. also in
  3. Educational Institution
  4. English Language Instructor
  5. Japanese Language Instructor

Written by the company

Busuu empowers everyone in the world to learn a new language. Our 120 million users make us a world-leading provider of language learning apps. With Busuu, language learners can train their reading, writing, listening and speaking skills, get advanced grammar units, and practice with native speakers. Busuu is available on the web and via an app for iPhone and Android.

Busuu's commitment

Written by the company

We're committed to providing excellent customer service!
At Busuu, we believe the journey you take to learn a new language should be as smooth and as enjoyable as possible. We want you to spend time learning languages, not trying to figure out how to use Busuu. This is why we, Busuu's Customer Satisfaction team, exist. You can rely on us to be your best advocate as we always try to improve the Busuu customer experience. As a member of the Busuu community, we care about your experience. Our commitment to you: We’re reachable. You can contact us by email, webform, and live chat, 7 days a week. Our team will always strive to get back to you as soon as possible. You will receive a reply in your language, from a real person who has investigated your issue and carefully considered a solution for you. The faster you get an answer, the quicker you can get back to learning with us! We’re determined. We don’t always have all the answers, but we are determined to find them. You can rely on us to be your best advocate as we always try and improve the Busuu customer experience. Our Customer Satisfaction team won’t settle until it’s sorted! We listen. We take all of your feedback into consideration. From suggestions, comments and issues, it is our responsibility to make sure your feedback gets heard whenever possible. We love hearing from our members! We’re trustworthy. We will always be honest and transparent with you. If we make mistakes (we are human beings, after all!), we will admit that we’ve made them, and we’ll do our best to make it up to you. We won’t let you down! We treat our customers as individuals. The members of Busuu’s Customer Satisfaction team are all unique individuals, and so are you! We understand that your expectations, your learning experience and your knowledge can be very different from another member, so we will always treat you as an individual. Many companies tend to talk to customers using bots and automated flows. At Busuu, we believe that you deserve to talk to a real person who will do their best to understand your needs and provide you with a positive customer experience. Happy learning with Busuu!

14 day money back guarantee

Give Busuu a try

If you're unhappy with your upgrade to Premium, then simply contact us on team@busuu.com and if it's within 14 days of your initial purchase, we'll refund your subscription costs, no questions asked.

Contact info

4.2

Great

TrustScore 4 out of 5

20K reviews

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4.2

All reviews

(19,990)

2,513 reviews in the last 12 months

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Rated 4 out of 5 stars

It’s great for learning grammer

It’s great for learning grammer. It gives you the reason why.
What I am missing are more vocabulary in spanish for Chapter 3, 4 and 5.

10 September 2026
Busuu logo

Reply from Busuu

Hello!

Great for grammar and explaining the why behind the rules — that's something we really pride ourselves on! Your feedback about wanting more Spanish vocabulary is noted and appreciated.

Keep going!

Busuu Team

Rated 1 out of 5 stars

Beware Not An American Company

I didn't think this app was very helpful and my progression was faster on Duolingo. I do not recommend this APP if you want to speak fluently. Also, I went and canceled it before my free trial ended and hit the subscription button and it didn't work, so I emailed mailed them immediately before my subscription expired. They have not responded and they just keep sending me a form letter responses. I've sent them four emails. No human being available. They also charged my card anyways and I am trying to a refund for $87.

14 September 2026
Unprompted review
Rated 5 out of 5 stars

You can learn at your own pace and…

You can learn at your own pace and review lessons until you have them down cold.

8 September 2026
Busuu logo

Reply from Busuu

Hello!

Learning at your own pace and reviewing until you've really nailed it — that's exactly the approach that makes language learning stick. Thank you!

Keep going, you're doing brilliantly!

Busuu Team

Rated 5 out of 5 stars

A systematic learning schedule

Well-ordered lessons, relevant topics, real-life situations: quite challenging at times, yet necessary to learn a foreign language properly.

9 September 2026
Busuu logo

Reply from Busuu

Hello!

Well-ordered lessons, relevant topics, real-life situations — you've described the Busuu experience perfectly. Thank you for such a thoughtful review!

Keep going, you're doing brilliantly!

Busuu Team

Rated 3 out of 5 stars

I didn't like the teaching method

I didn't like the teaching method. The explanations are not sufficient, and I don't think it is suitable for beginners who are starting from zero.

8 September 2026
Busuu logo

Reply from Busuu

Hello!

Thank you for taking the time to share your thoughts. We're sorry to hear the teaching method hasn't been the right fit for you.

If you'd like to share more details or get some guidance on how to get the most out of the platform, our team is happy to help via the Help section in the app or on our website.

Busuu Team

Rated 1 out of 5 stars

“There is no Swedish or Persian…

“There is no Swedish or Persian translation, which makes learning difficult.”

11 July 2026
Busuu logo

Reply from Busuu

Hello,

Thanks for taking the time to share your feedback.

We're sorry to read about your disappointment, we will make sure to take your requests into consideration but it's also important to know that our changes and decisions are influence by the demand of our users.

If you do have more feebdack to provide, you are more than welcome to get in touch team@busuu.com

Many thanks,

Busuu Team

Rated 5 out of 5 stars

Busuu is if not thee way to go then it's one of the ways to go.

Busuu has really been a great app for me to learn Korean. It's really organized, paying to unlock is optional but it also allows you to save money. The 15-second ads really aren't that bad even if some were interactive playing.

That's where other apps fell short. I tried them but with all do respect to them, they didn't allow me to learn & explore like Busuu did. Some of the reasons were price to pay to unlock lessons (Busuu isn't exempt) to holding me back. I forgot which app I was using and won't mention them for privacy reasons, but it kept telling me that when I was repeating back the lesson, it kept saying I was saying it wrong. At the least, I knew or were confident that I was saying it correctly enough, but that's where it got discouraging and was a turn-off. I was wondering like, "Was it me? Was it my phone? Was it the outside noise environment? Should I/did I forget to wear/use earphones?" so on & so forth. So that app I deleted it. I explored different apps until I stumbled upon Busuu.

If wanting to learn Korean or any other language(s), Busuu is if not the way to go then it's one of the ways to go. Thank you Busuu, keep up the great work!

7 September 2026
Busuu logo

Reply from Busuu

Hello!

A great app for Korean and one of the ways to go — we'll happily take that! Thank you for the kind words and for sticking with your Korean learning journey.

Keep going, you're doing brilliantly!

Busuu Team

Rated 3 out of 5 stars

Todavía le falta mejorar mucho el…

Todavía le falta mejorar mucho el japonés y su sistema de análisis de voz

4 September 2026
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Reply from Busuu

¡Hola!

Gracias por tu feedback sobre el curso de japonés y el análisis de voz. Tomamos nota de tus observaciones — es exactamente el tipo de información que nos ayuda a mejorar.

Seguimos trabajando en el desarrollo de todos nuestros cursos. Si quieres compartir más detalles, puedes contactar con nuestro equipo a través de la sección de Ayuda en la app o en nuestra web.

Equipo Busuu

Rated 1 out of 5 stars

Good luck canceling your subscription!

It is impossible to cancel their subscription. You have to cancel it through the same way you got in (website in my case) but even when it confirms on the website that it is cancelled, they continue trying to charge me. After countless emails that went unanswered, I finally went through my credit card to have them blocked! Unbelievably shady practices for a mediocre app. Not worth a penny!

24 August 2026
Unprompted review
Busuu logo

Reply from Busuu

Hello,





We're sorry to read about your disappointment and we apologise for the current delay as we are experiencing a high volume of queries.





We’ve just requested your email address via Trustpilot, we would very much appreciate it if you could provide it so we can assist you as soon as possible.





Thank you again for your patience and understanding.





Busuu Team

Rated 1 out of 5 stars

Subscription didn’t work

Subscription didn’t work, and their Support ghosted me.
Goodbye. Again.

8 August 2026
Unprompted review
Busuu logo

Reply from Busuu

Hello,





We're sorry to read about your disappointment and we apologise for the current delay as we are experiencing a high volume of queries.





We’ve just requested your email address via Trustpilot, we would very much appreciate it if you could provide it so we can assist you as soon as possible.





Thank you again for your patience and understanding.





Busuu Team

Rated 5 out of 5 stars

Busuu is amazing

Busuu is amazing. I wanted to complete my fluency in German and things are going well. I would recommend making a reasonable daily goal to ensure that you will make a steady streak. This is a long term process so make sure that you can keep your streak going to avoid being discouraged.

2 June 2026
Busuu logo

Reply from Busuu

Hello!

Thank you — Busuu is amazing indeed! We're so glad it's helping you towards fluency in German. Your suggestion about a daily word goal is a great one too.

Keep going, you're doing brilliantly!

Busuu Team

Rated 4 out of 5 stars

Best *for* beginners w/o risking money.

I wouldn't call Busuu the 'best' language learning app overall but, it is the best for those trying to begin to learn a foreign language. And the price for premium is very reasonable (basic is free). Busuu and Duolingo are the best ways to know if you're commited enough to learn a foreign language without paying lots of money and possibly give up within a month or two. And/or - if you want to go further with your fluency - other apps can build upon what you already learned from Busuu. No major risk, unlike most others (Rosetta Stone/Babbel, etc). Highly recommend.
-4/5-stars.

4 September 2026
Busuu logo

Reply from Busuu

Hello!

Thank you for the honest and thoughtful review! Best for beginners without financial risk is a really valuable insight — we appreciate you sharing it.

Happy learning and keep going!

Busuu Team

Rated 1 out of 5 stars

TERRIBLE APPLICATION STAY AWAY

Absolutely terrible app stay clear and if you pay and there is a trial and you forget to cancel they will charge you the full price immediately and you won’t be getting your money back without a fight.
Besides it’s 2026 and their app has had no updates in years they added some ai features but you can get that for free on chat gtp steer clear of awful app and terrible company with awful customer service.

12 September 2026
Unprompted review
Busuu logo

Reply from Busuu

Hello,





We're sorry to read about your disappointment and we apologise for the current delay as we are experiencing a high volume of queries.





We’ve just requested your email address via Trustpilot, we would very much appreciate it if you could provide it so we can assist you as soon as possible.





Thank you again for your patience and understanding.





Busuu Team

Rated 1 out of 5 stars

ADS ADS ADS MORE ADS !!!

The person or board that took the decision ti implement so many agressive adds should be convicted of crimes against humanity. Seriously, I have never seen so many ads before. It's enough to make someone want to never buy the app, it's literally counter productive. Everytime I think k maybe I should pay to get the advanced functionality the ads remind me that I should not do that.

11 September 2026
Unprompted review
Busuu logo

Reply from Busuu

Hello,





We're sorry to read about your disappointment and we apologise for the current delay as we are experiencing a high volume of queries.





We’ve just requested your email address via Trustpilot, we would very much appreciate it if you could provide it so we can assist you as soon as possible.





Thank you again for your patience and understanding.





Busuu Team

Rated 5 out of 5 stars

fast response

fast response!

10 September 2026
Unprompted review
Busuu logo

Reply from Busuu

Hello!

Fast response — thank you for noticing! We always aim to be there when you need us.

Happy learning!

Busuu Team

Rated 5 out of 5 stars

Busuu response to a problem

it took a little time, I suppose because they are so busy, but they responded really well to my complaint about not being upgraded while I had already paid. Julia even gave me a big discount.

11 September 2026
Unprompted review
Busuu logo

Reply from Busuu

Hello!

Thank you for your patience and for sharing this — we're really glad our team was able to resolve the issue for you in the end.

Happy learning and enjoy your Premium access!

Busuu Team

Rated 5 out of 5 stars

I'm impressed with my development

I'm impressed with my development. The lessons are very well planned. I'm super happy with Busuu

3 September 2026
Busuu logo

Reply from Busuu

Hello!

I'm impressed with my development — so are we! Well-planned lessons making a real difference is exactly what we aim for. So happy to hear it's working.

Keep up the fantastic work!

Busuu Team

Rated 5 out of 5 stars

Very useful application

Very good and useful application

3 September 2026
Busuu logo

Reply from Busuu

Hello!

Very good and useful — thank you! Short and to the point, just like a great language lesson.

Happy learning!

Busuu Team

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