HSBC UK Business Banking Reviews 

I was in need to sort out some of the details of our account—Roberto was fantastic, he helped us to correct some of the records and also go through the business setup for our banking services. The customer service was great!

I needed to apply for an overdraft to give some cover in the company and having banked with HSBC for 18 years i wondered how they would deal with my request. I was exceptionally impressed with the service and how professional they have been.

Having recently become the treasurer for a private business organisation, I found that there were a number of outstanding issues with respect to the organisation's business banking account. None of which were the fault of HSBC.
Bettina Wettman (HSBC) at the Barton upon Humber banking hub listened to my 'back story' concerning how the account issues manifested themselves, listened and understood what those issues were and then proceeded to take me through the procedures to rectify all issues.
Until then I had been stressing on how to resolve and to be honest on occasion my frustration did manifest itself while I was at the banking hub. However Bettina was patient, took care to understand what I was conveying and all with a friendly and reassuring manner. To the extent that any frustration I was exhibiting receeded.
I can report that all the issues have been resolved and I left the banking hub today very pleased. Thank you Bettina, couldn't have done it without you!
B.H. Barton upon Humber

Our relationship Manager was extremely constructive and helpful which resulted in minimal impact on our business.

Today I had a meeting with Josh, who was very friendly and helpful for the first instance and I am so happy to chat with him to sort out the request I asked.

I struggle to use online platforms and Ravi Patel agreed to meet me in my local branch to assist with opening a business account.

He also connected me to Ivy Lau and both assisted with my business credit card application, as I struggle with the digital stuff, Ravi kindly visited the branch again to guide me through.

The service was excellent it's just a shame he's an Arsenal fan

Bernard communicated well throughout the process and explained everything to make the application easy.

The customer service of Ermito Fernandes was top notch and I was treated with kindness and patience while I visited the branch to open a business account. Ermito helped clear all our doubts and confusion and was exemplary with his knowledge and service.

What a fantastic experience with Alex Williams at Porthmadog branch. Last week we started to set up a new ltd company account i had been trying to alone for months. today we went back to see him to organise the O/D and link all my accounts.
What a lovely young man , very knowledgeable and able to converse in layman terms to us. Wonderful to deal with an expert face to face. He is an asset to HSBC. Thank you for all your help and support, it really is appreciated.

Ermito Fernandes and Hamza at the Leicester branch were so very helpful and friendly, and made life much easier when opening a new business limited company account.

I needed to set up a savings account and, living overseas, I had many aborted attempts by telephone. I visited the HSBC branch in Chichester on a recent visit. Sofia couldn't have been more knowledgeable and helpful. Together with Sofia and Lisa from the on line banking team, I was able to successfully set up an account. I cannot thank them both enough for their kindness, patience, help and advice.

A totally effortless experience.

Gail was very helpful and friendly making our experience with HSBC very easy with our business banking.

I had a really positive experience with Binita at HSBC Business Banking. She was extremely helpful.
Excellent customer service – thank you so much, Binita!

Thanks to Lorna M - exceptionally knowledgable and helpful. Found us the right solution for our business' needs.

Really impressed with the staff at HSBC. We have had the same bank manager for many years, and he is polite, knowledgeable and always willing to help. Our charity works in Africa, and recently we had to go through the bank's annual safeguarding process. This can be a daunting exercise, but Mark reassured us throughout the process and helped us improve our governance policies by giving practical tips and asking the right questions.

I had some trouble setting up online banking, but JazzVirdi was very helpful and guided me through the whole process. Hopefully, everything is now sorted out!

My experience was seamless and beautiful. A relationship manager named Khushboo made it worthwhile. I recommend using HSBC.

Excellent Service from Jake Singh
My wife and I would like to share our experience of dealing with Jake Singh, an Enhanced Portfolio Manager supporting our Business Banking needs.
Previously, we had made numerous phone calls and spoken to various teams, often being passed between different departments. It was therefore a real relief when Jake finally contacted us. It was comforting to speak with someone who could deal with all of our queries directly, without us being bounced around from team to team.
Jake has excellent customer service skills and took the time to talk us through each of our queries, helping us reach the best possible solutions. He was extremely efficient, professional and approachable throughout, and is a huge credit to HSBC.
Before speaking with Jake, we were seriously considering changing banks. However, thanks to the support and service we received from him, we have decided to stay with HSBC.
Thank you, Jake, for all your help and for making what had been a frustrating experience so much easier. Your efforts are greatly appreciated.

Can not speak highly enough of my account manager
Extremely helpfull and going beyond to make sure the process hoes smoothly especially when one is not fully computer literate
Thank you hsbc