BusBank Reviews 

754
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers highlight the exceptional communication and attentiveness provided throughout every stage of their journey. Travelers frequently mention that the booking process is remarkably simple and that the support team is incredibly helpful, friendly, and responsive to questions. Drivers are consistently described as highly professional, punctual, polite, and very accommodating during various events and outings. Though some customers noted occasional issues with vehicle conditions, unexpected equipment differences, or minor logistical delays during their travels. A small group of people also experienced communication gaps or felt that certain situations could have been handled much better by management.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing drivers and support personnel as courteous,... See more

Service

Users describe positive interactions with service, highlighting clean transport and courteous drivers who... See more

Customer service

People report positive experiences with customer service, noting that representatives are responsive,... See more

Booking process

Reviewers highlight positive aspects of the booking process, noting that it is amazingly easy, quick, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Harmony did a phenomenal job getting my group to our destination. She arrived at least 15 minutes early to pick us up from the hotel and told us where to meet her after the game. We had a mix of commu... See more

Company replied

Rated 5 out of 5 stars

Kayla Dorrans was an amazing help during the whole reservation process and was able to guide us well, as it was our first time using charter services. We exchanged many emails and she even makes sure... See more

Company replied

Rated 5 out of 5 stars

Everything was great, transport arrived on time and was very clean. Driver was nice a courteous to all riders, even went above and beyond when picking the group up for our return trip. An unexpected K... See more

Company replied

Rated 5 out of 5 stars

I use BusBank for all our group events. Their buses are always top-notch! Their bus drivers are always very friendly and accommodating towards our group. They are also very communicative on-site regar... See more

Company replied


Company details

  1. Bus Charter
  2. also in
  3. Airport Shuttle Service
  4. Bus and Coach Company
  5. Bus Company
  6. Bus Tour Agency
  7. Transportation Service

Written by the company

The BusBank is a comprehensive group and event transportation management company headquartered in Chicago. We are the industry pioneer and leader in providing a single-source for chartering a bus anywhere in North America. Our experience is broad and diverse and we arrange charters for thousands of customers each year. The scope of our service ranges from simple one-day outings to large events such as: trade-shows, conventions, sporting events and large scale music festivals.

BusBank The Easy Way to Charter a Bus

Written by the company

We are the easy way to charter a bus and look forward to assisting you with all your transportation needs. Whether its your wedding, a corporate outing to a ball game or a large convention, BusBank can handle your transportation needs.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

754 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.7

All reviews

(754)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great communication, great experience

The team was super responsive, from the moment I first reached out for a quote. They answered questions quickly, were communicative ahead of my event, and the buses were prompt and clean. Highly recommend!

7 March 2025
Unprompted review
BusBank logo

Reply from BusBank

Michelle, we are so glad to hear that everything ran smoothly for your trip with us! Your recommendation means the world to us! We hope you think of us in the future when you have transportation needs. Safe travels

Rated 5 out of 5 stars

Remarkable Customer Service

Remarkable Customer Service

Josh Kittle made my experience extremely easy! It was my first time planning an event for 400+ people and I am so thankful I had Josh in my corner. Josh made my experience seamless and will be reaching out again!

26 February 2025
BusBank logo

Reply from BusBank

Alessandra, We are thrilled to hear that you had a seamless experience with us! We will let Josh know about your kind words. It means the world to us that we have earned your business in the future! Safe travels

Rated 5 out of 5 stars

BusBank made our lives so much easier…

BusBank made our lives so much easier during our offsite. We had folks traveling in from all over the world and they were there on time, very communicative and super nice. 10/10 recommend!

4 March 2025
Unprompted review
BusBank logo

Reply from BusBank

Casey, we are so glad to hear that we provided great service for you! Your recommendation means the world to us! We hope to work with you again in the future. Safe travels

Rated 5 out of 5 stars

Great Experience!

Our driver was wonderful and made sure our students were transported safely to the hotel before ending his shift at the end of the night. Definitely recommend BusBank!

5 March 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful experience with Bus Bank

Wonderful experience with Bus Bank. I worked with Tom who was terrific. Great communication from the beginning to the end. Would highly recommend them.

20 February 2025
Unprompted review
BusBank logo

Reply from BusBank

Sherrie, we are so glad you had a positive experience working with us! We will let Tom know about your kind words. Your recommendation means the world to us! Safe travels!

Rated 5 out of 5 stars

Recommended

Driver came on time, friendly, was nice to the children. patient, drove safely. We had a great experience!

30 January 2025
Unprompted review
Rated 5 out of 5 stars

Professional

Professional, attentive, and reliable. Our rep was extremely responsive. The driver was on time, very professional, patient and flexible. And just a genuinely nice guy! We will use them again.

29 January 2025
Unprompted review
BusBank logo

Reply from BusBank

Robin, we are so glad you had a positive experience with us! Thank you for the kinds words. We look forward to working with you in the future. Safe travels!

Rated 5 out of 5 stars

BusBank did a great job…

BusBank did a terrific job from start to finish! This was a last-minute booking, handled efficiently and professionally. Everything was top-notch, from our driver to the bus and customer service!

27 January 2025
Unprompted review
Rated 5 out of 5 stars

Kayla Dorrans made our experience…

Kayla Dorrans made our experience flawless! Great communication leading up to service, during and after. Will definitely will use this service again.

16 January 2025
Unprompted review
BusBank logo

Reply from BusBank

Ginger, we are so happy to hear that you had a great experience with us! We will pass on the good news to Kayla. Thank you again!

Rated 5 out of 5 stars

CA All State

We used Buster for the CA All State Honor Choirs Event. All of the bus drivers were excellent, professional, and on time! We had some trouble loading some of our groups and they were very helpful and accommodating. We hope to use them again next January and use our experiences this year to get more efficient at loading the busses!

16 January 2025
Unprompted review
BusBank logo

Reply from BusBank

We are so excited to hear you had a great experience working with us! We look forward to working with you again in the future. Safe travels!

Rated 5 out of 5 stars

We used BusBank for a team building…

We used BusBank for a team building event, and the experience was amazing. I was contacted right away when I put in a request, and the response times from everyone in the company was fantastic. Debra was our driver and she was efficient, communicative and did a wonderful job! Thank you for a great time!

15 January 2025
Unprompted review
Rated 5 out of 5 stars

We used Bus Bank for a company meeting…

We used Bus Bank for a company meeting in Carlsbad San Diego and we got Veronica and Liram as our drivers for this trip. They were amazing and sooooo pleasant. We have nothing but great things to say about the both of them. We had a lovely experience!

9 January 2025
Unprompted review
Rated 5 out of 5 stars

Highly Recommend

I used this company for an Association evening event. Their prices were the best, their responses were quick and everything was so easy! Highly recommend!

11 January 2025
Unprompted review
BusBank logo

Reply from BusBank

Brittany, thank you so much for trusting us with your transportation needs. We strive to give our clients the best service with a great price. Your recommendation means the world to us! Safe travels!

Rated 5 out of 5 stars

So easy to work with

So easy to work with.
From getting the quote and making arrangements, to the driver who drove us to and from our destination. We delt with the most professional and courteous people. The team of people assigned to us made the process smooth, enjoyable and cost effective.

3 January 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

Excellent customer service and great communication to adjust and keep informed on transportation. Highly recommend using BusBank for your transportation needs!

4 January 2025
Unprompted review
BusBank logo

Reply from BusBank

Thank you for the kind words and recommendation! It's our goal to ensure a smooth and informed experience for all of our clients. We look forward to assisting you on any future transportation needs. Safe Travels!

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