Terribly bad managed
Autohaus Walter Burmester in Wedel - Mercedes-Händler
I have imported a Mercedes E300de, with Junge Sterne-garantie, from Germany to Sweden,
I bought the car from Autohaus Walter Burmester in Wedel, an authorized Mercedes dealer in the Hamburg area.
After 3 days in Sweden, the car broke down.
It turned out that the fault had been logged in the digital service book one day before the car was delivered to us, when they did the delivery service on the car.
But Autohaus Walter Burmester in Wedel, which is an authorized Mercedes dealer, neglected to fix the car and gave me a car with a serious fault.
When the car broke down, I repaired it at an authorized Mercedes garage in Sweden.
The woman who sold the car wanted us to use the Junge Sterne warranty.
But the warranty was signed the day after the fault was discovered and logged, so the Swedish warranty officer therefore did not approve the warranty to be used.
The saleswoman claimed it would be used anyway. I explained to her that it is fraud to do so.
Since it was out of warranty, I had to pay for the repair myself. I sent the invoice to Autohaus Walter Burmester in Wedel and asked to get the money back for my outlay.
The saleswoman has been rude and delayed payment for more than 6 weeks. She also has the guts to claim that it is my fault for all the trouble with this case.
I contacted the female salesperson's manager. He promised to contact me in the beginning of this week. But he hasn't…..
I want to warn you for this company that behaves so bad and refuses to take responsibility for its mistakes. And I especially want to warn about the female seller. If anything goes wrong you will have trouble.
Who knows if I ever get my money back……
2024-10-22
Today is 42 days since my newly purchased car broke down. I am still waiting for compensation from Autohaus Walter Burmester in Wedel - Mercedes-Händler. Nothing happens!