Burcham Car Sourcing Reviews 

393
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the team for providing professional, highly attentive service and expert advice during all vehicle purchases. Many people note that the entire car buying process is remarkably smooth, efficient, and completely free of traditional dealership pressure. Consumers frequently highlight how wonderfully easy it is to work with the staff, who completely take away the usual hassle and stress of finding the right vehicle. Satisfied buyers deeply appreciate the excellent communication, incredible availability, and genuine dedication shown by the team throughout every single stage of the transaction. Reviewers state they would gladly recommend these services to others and look forward to returning.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are extremely helpful,... See more

Service

Customers report a high level of satisfaction with the service, highlighting a seamless, professional, and... See more

Product

Consumers find the product experience to be thoroughly positive, noting that vehicles match descriptions and... See more

User experience

Clients share positive opinions on user experience, highlighting an exceptional and seamless car buying... See more

Customer service

Reviewers highlight positive aspects of customer service, describing interactions as seamless and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I would like to thank Ross and his Team for the excellent service throughout the purchase of my BMW 540I. I was treat with care which made the purchase of my car thoroughly enjoyable . It was precisel... See more

Company replied

Rated 5 out of 5 stars

Wow what a service from Ross and Team Burcham! This has been a real first for me allowing someone into my world of buying cars but I felt a requirement when spending a lump of the kids inherence! Ross... See more

Company replied

Rated 5 out of 5 stars

The whole process of buying and selling a car was carried out so professionally and in such a short timescale. And Ross was available throughout to give me excellent professional advice. Delighted wit... See more

Company replied

Rated 5 out of 5 stars

From initial contact until the delivery of the car the whole process was made simple. Once the specification of what we wanted was agreed, with feedback on what was and wasn't likely to be a sticking... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Professional car sourcing. Built on a deep love of cars combined with an absolute appreciation for quality customer service.


Contact info

4.9

Excellent

TrustScore 5 out of 5

393 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(393)

45 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing service

After what felt like months of bad experiences dealing with people in the car industry one of my friends suggested we try Ross and team to source a new car. From start to finish the service from Burcham was exceptional. Very personal every step of the way. Ross was polite, extremely knowledgeable and patient. My new car requirements were quite specific and I’m sure my less than perfect part exchange situation would have been a sticking point for most others. Ross breezed through all these issues with ease. I’ll leave the lovely touches as a surprise to anyone who chooses to use Burcham for their next new car purchase. I honestly can’t recommend them enough and can’t remember ever having a more pleasant service experience. And my amazing new car is perfect! Thank you Ross and team!

12 November 2024
Unprompted review
Burcham Car Sourcing logo

Reply from Burcham Car Sourcing

Thank you so much Lee for your kind words! We know how challenging it can be navigating the car-buying process, so it’s wonderful to know we could turn things around for you. Your specific requirements and part exchange situation were no problem at all—helping our customers find their perfect car is what we’re all about! Thank you again for trusting us, and we’re delighted you enjoyed those little touches.

Rated 5 out of 5 stars

They took the hassle away

They took the hassle away. Polite, considerate, took note of and discussed what we needed or were looking for, knowledgeable. Delivered to our door and took away the old car.  Dealt with paperwork. 
Happy to recommend their services.

13 December 2024
Unprompted review
Burcham Car Sourcing logo

Reply from Burcham Car Sourcing

Thank you so much for your wonderful feedback!

We’re thrilled to hear that you had such a positive experience with us. Our team takes great pride in making the process as smooth and hassle-free as possible.

It was our pleasure to discuss your needs and deliver your new car right to your door while handling all the paperwork and removal of your old car. Your recommendation means the world to us, and we’re so glad we could make the process seamless for you.

If you ever need assistance in the future, please don’t hesitate to reach out. Wishing you many happy miles in your new car!

Rated 5 out of 5 stars

Burcham the car buying professionals

Burcham Car Sourcing bring a thorough professional understanding of the car market to your own requirements, relieving you of the worry, stress, and doubts of car buying, as well as saving you the time and costs involved in travelling to inspect potential purchases.
You are getting a very personal service aimed at achieving the best result in a smooth reassuring and well practiced process.
This is about as easy and enjoyable as car buying can get, and is why I have used them again.

18 December 2024
Unprompted review
Burcham Car Sourcing logo

Reply from Burcham Car Sourcing

Thank you so much for your kind and detailed review! 🌟

We’re delighted to hear that our approach made your car-buying experience stress-free and enjoyable. Providing a personal, tailored service that meets your needs while saving you time and effort is exactly what we strive for. It’s wonderful to know that you found our process smooth, reassuring, and professional.

Your continued trust in our services means the world to us, and we’re truly honored to have been able to assist you again. If there’s ever anything more we can do to help, please don’t hesitate to let us know.

Wishing you all the best and many happy journeys ahead! 🚗💨

Rated 5 out of 5 stars

Very personable and honest.

19 December 2024
Unprompted review
Burcham Car Sourcing logo

Reply from Burcham Car Sourcing

Thank you Ben for your kind review! We're so pleased to hear you found our service personable and honest. It was a pleasure working with you, and if you ever need anything in the future, don’t hesitate to reach out!

Rated 5 out of 5 stars

Great service from the Burcham team

Ross and the team were brilliant from start to finish, taking out all the hassle and worry from finding a used car that you felt confident in. Nothing was too much trouble and the process and communication was 1st class. Highly recommend.

30 November 2024
Unprompted review
Burcham Car Sourcing logo

Reply from Burcham Car Sourcing

Thank you for your fantastic review! We're delighted to hear that Ross and the team made the car-buying experience hassle free and enjoyable for you. Your kind feedback about our service and communication means so much to us, thank you. Enjoy your new car!

Rated 5 out of 5 stars

It was a great pleasure and experience…

It was a great pleasure and experience sourcing a car from Ross. Proper appreciation for what matters when it comes to the cars history and ownership. Straight forward transfer process. A few follow up questions answered quickly. Clearly a case of passion and business aligned.

26 November 2024
Unprompted review
Rated 5 out of 5 stars

Totally professional

Scott came in on a Saturday especially to meet us. That meant a lot. He spent time without applying an pressure, my wife and I were given a thorough inspection of the vehicle sharing his expertise.
We were given space and time to make our decision, followed by an excellent handover and a wonderful bouquet of flowers. We have already recommended Scott and Francesca to friends.

15 October 2024
Unprompted review
Rated 5 out of 5 stars

This is our 4th car we have trusted…

This is our 4th car we have trusted Ross to find for us.
As usual Ross have been a delight to deal with and has taken the hassle and guess work out of purchasing a car. I would happily recommend Burcham Car Sourcing.

25 October 2024
Unprompted review
Rated 5 out of 5 stars

Probably one of the best buying…

Probably one of the best buying experiences I have ever had. I needed to find a new car quickly, not really sure of where to start. Ross took all of the stress out of the entire process. Simply the best service that I didnt know I really needed.

Thank you guys so much for all your help!

16 October 2024
Unprompted review
Rated 5 out of 5 stars

Simply brilliant

Both Ross and Fran talked us through the process step by step enabling us to make good decisions to suit our needs and going above and beyond to make it the best possible experience especially as far as delivery was concerned. Not only did they find us the right car but also sorted out the finance and removed any stress and strain from the entire process. Thank you both. You’re definitely in good hands with Burcham Car Sourcing.

16 October 2024
Unprompted review
Rated 5 out of 5 stars

Simply the best 🥰

Ross and Fran at Burcham are incredible. From start to finish the very best level of customer service. A fantastic car, excellent price, even a beautiful bouquet of flowers in the car for the wife, lovely touch. We have bought a few cars from here now and somehow this time was even better than last which is incredible. Keep up the good work guys and thank you once again.

4 September 2024
Unprompted review
Rated 5 out of 5 stars

First class service

Ross and the team were absolutely brilliant from our first call. they helped source a new car for us and deliver this when our old car failed just after the birth our daughter. thank you so much!

28 August 2024
Unprompted review
Rated 5 out of 5 stars

Worry free way to buy a car

A thoughtful and knowledgeable discussion on my requirements as a customer led to us getting exactly the right vehicle and being very satisfied with the service received.
Very easy and worry free way to buy a car!
Thank you!

2 September 2024
Unprompted review
Rated 5 out of 5 stars

Well what can I say, brilliant!

Well what can I say. In a world of Sharks and sheisters that 2nd hand car sales is, what a breath of fresh air!
We had VERY specific requirements for the particular vehicle we were looking for but Ross and his team kindly took on the challenge. We didn’t make it easy for them and after rejecting the first 2 cars he found I doubted I’d hear from him again. However how wrong could I be! Ross stuck diligently to the task and finally found the perfect car for us. The whole process from that point was flawless, their operation is a well oiled machine! Couldn’t recommend highly enough!
If you need a vehicle sourcing, these are your guys!

1 August 2024
Unprompted review

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