Bunnik Tours Reviews 

1,872
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 378 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff and efficient service that make planning and booking trips completely stress-free and enjoyable. Travellers also deeply appreciate the knowledgeable local guides and well-organised itineraries provided during their amazing holidays, noting that communication is always prompt, thorough, and professional from the initial inquiry right up to the final departure. Though some reviewers were not happy with flight arrangements, mentioning unexpected extra costs or inconvenient transit schedules, the broader consumer base consistently describes seamless adventures, excellent communication, and truly memorable journeys across various wonderful international destinations.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that travel specialists and tour guides are... See more

Service

Customers expressed great satisfaction with the service, highlighting the smooth booking process and helpful,... See more

Booking process

Clients share positive opinions on booking process, frequently praising the seamless and straightforward... See more

Holidays

Customers consistently note positive experiences with holidays, praising the thorough organization and... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising staff members for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have been very happy with the initial enquiry and then subsequent booking with Bunnik’s to Egypt. Lashani has guarded us through and answered all our questions in a timely and thorough manner.... See more

Company replied

Rated 5 out of 5 stars

So far we have only completed a booking with Bunnik and depart later in the week. Bunnik was very prompt in responding to requests or questions and kept us updated as booking milestones came up. We... See more

Company replied

Rated 5 out of 5 stars

Wendy was very helpful and prompt from the onset of planning our trip to Kenya. Re our special needs. She followed up with the team in Kenya and got back to us with updates as they became available.... See more

Company replied

Rated 5 out of 5 stars

We have just returned from Bunnik's tour Helsinki to Prague. It's a 21 day tour through eastern Europe with lots of fairytale old towns, castles and cathedrals/churches. We were fortunate to have Sach... See more

Company replied



Company details

  1. Tour Agency
  2. also in
  3. Tour Operator
  4. Travel Agency

About Bunnik Tours

Written by the company

IT'S WHO YOU GO WITH

Bunnik Tours is a family-run, small group touring company that has been creating meaningful travel experiences for 30 years. With no more than 20 guests, their tours strike the right balance between just enough guidance and the freedom to explore. It’s not just about where you go – it’s about who you go with.

Travel isn't what we do, it's who we are.

Small Groups | All Considered | Freedom to Explore

We've put everything you've ever wanted to see and do (plus a few hidden gems) into our all-considered tours. That’s right, we’ve taken care of everything for you. All you need to worry about is having the time of your life.

We care about making travel better through small-group tours that go beyond the expected to deliver more meaningful moments of connection. If you’re only going to travel somewhere once, we make it count.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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4.8

All reviews

(1,872)

341 reviews in the last 12 months

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japan

Rated 3 out of 5 stars

Insufficient background information

There was confusion over the leaving date due to the Japanese rules and insufficient numbers. We felt this could have been handled better.

The background information on the website was sketchy, eg, will our Australian phones work in Japan.

23 October 2022
Bunnik Tours logo

Reply from Bunnik Tours

Dear H & C,

Thanks for sharing your experience of booking your trip to Japan with us.

While we are thrilled to be able to run tours once more to Japan it hasn't been an easy road!

Japan was one of the last countries to drop their restrictions regarding covid-19 and the visa and entry requirements were changing and evolving in the months leading up to your departure. I do apologise for the confusion this caused.

While we do our best to advise about phone coverage it's always recommended to seek advice from your phone provider as this is their area of expertise.

Thank you for sending in feedback separately to us about your time on tour in Japan, we're thrilled that you found your tour guide Kanae to be wonderful and the itinerary excellent.

Best regards and thanks again for reaching out,
Julie
Bunnik Tours - Customer Care

Rated 5 out of 5 stars

Enjoyed our trip,Yumi the guide was…

Enjoyed our trip,Yumi the guide was excellent loved The scenery, history and the very friendly people, the hotels were very good bar the one in Kyoto the beds were like sleeping on concrete I was not the only one that complained (recommend you change it).
The typhoon caused us to miss out on some places because of flooding and road closures but Yumi took us to other places to make up for it which was good of her.
I recommend this itinerary as it gave us time
to learn about Japan and its people as we didn’t have to move on every day.

23 February 2020
Unprompted review
Rated 4 out of 5 stars

We enjoyed the tour and found the tour…

We enjoyed the tour and found the tour guide very knowledgeable and gave us a great insight into life in Japan. The only other comment is about the first day we arrived in Japan. That was treated as a free day. However as this was the first time most guests had visited Japan they were really lost and not sure where to go or what to do. Most just hung around the hotel waiting for the tour to start next day. In other words it was a waste of a day. Suggest if there is going to be a free day then it be some other day in the tour.

21 February 2020
Unprompted review
Bunnik Tours logo

Reply from Bunnik Tours

Hi Bryce,

We are so pleased to hear that you enjoyed your time in Japan and that your tour director provided great insights into daily life in Japan.

Thanks for sharing your feelings about the first day of the tour being a free day. The reason we have structured the tour this way is to allow some recovery time before the actual tour begins as most flights coming from Australia are overnight flights however I will pass on your comments to our product manager for review.

Many thanks for taking the time to post a review on Trustpilot and we hope to have you back some time soon!

Best regards,
The Bunnik Tours Team

Rated 5 out of 5 stars

My Japan Discovery tour in October was fantastic

My Japan Discovery tour in October was fantastic with an outstanding guide, Hiroko, and lots of marvellous experiences. Autumn colours were just starting to appear as we travelled from Tokyo to Hakone and Takayama, then on to Hiroshima, Kyoto and Osaka, often by bullet train. Accommodation ranged from a lovely traditional ryokan to classy hotels conveniently located right by railway stations.
Among the many highlights were a sumo demonstration, sushi making class, kimono experience and countless delicious banquets.
Japan was a wonderful destination and my Bunnik Tour was a stress free way of experiencing it.

14 February 2020
Unprompted review
Rated 4 out of 5 stars

Japan in Spring

Japan - Great trip full of fabulous experiences, terrific guide who was well organised and looked after us wonderfully. Great bus drivers of the utmost competence. Accommodation generally of a high standard but be careful in Spring where many hotels are still in Winter mode in not allowing sufficient cooling which led to some uncomfortable rooms.
Would definitely travel with Bunnik again before looking elsewhere.

19 June 2019
Unprompted review
Rated 5 out of 5 stars

Japan Discovery 12-25 Nov 2018

Our Tour guide Umi was terrific. Her knowledge and humour brought the group together and made for a relaxed informative stress free holiday. The schedule was well paced and accommodations ideal. We enjoyed the cultural experiences and traditional meals, in particular the trout cafe at Shirakawa -Ogimachi. Highly recommended.

12 June 2019
Unprompted review
Rated 5 out of 5 stars

Our Japan Discovery tour was…

Our Japan Discovery tour was magnificent in 99% of ways. Our Tour Guide was exceptional in every way (Hiro was her name) - her knowledge, her time management skills, her ability to converse with everyone and her humour was extraordinary as well as she would go out of her way to help any of the tourists if they needed extra help with anything (especially those of us who needed some translating done with the local pharmacist regarding medicines). The towns and cities we visited were also extraordinary, the accommodation, both traditional and modern, were 4 star, the coaches used were also modern and extremely clean, food, both traditional and western were plentiful and delicious and the Japanese experiences in which we participated were memorable. I would recommend this Tour with Bunnick Tours as the best I have experienced and I've seen and travelled on a lot of tours around the world.

12 June 2019
Unprompted review
Rated 4 out of 5 stars

Great Tour

First class tour (Colours of Northern Japan) in terms of organisation and accommodation. Would have preferred to have had more nature experiences in view of the basic aim of the tour, though.

12 June 2019
Unprompted review
Rated 5 out of 5 stars

Bunnik Tours in Japan.

We went on the Colours of Northern Japan Tour.

An absolute delight ! Bunnik ensured that everything ran smoothly.

Fantastic Tour Guide, Great Coach Driver and Wonderful Tour Companions.

Highly recommended !

12 June 2019
Unprompted review
Rated 4 out of 5 stars

My partner and I went on a tour/cruise…

My partner and I went on a tour/cruise to Japan Aug/Sept 2018. The cruise was disappointing in that there was little to do other than be a captive audience for art sales etc. The land part of the trip was good overall. Our arrival day was not the best as we were exhausted after traveling for 24hrs. Unfortunately being the morning we were unable to access our hotel, only able to leave luggage till we returned to book in in the afternoon. A lovely boat ride through the canals etc would have been more enjoyable and stopping for lunch along the way. Also cooler on the water. Maybe going to board the cruise on the day of arrival may be better. Just some ideas. Thank you.

12 June 2019
Unprompted review
Rated 5 out of 5 stars

Japan Discovery tour

excellent tour with only a couple of issues- day 1 arrival in Tokyo was a little stressful and confusing with no check in and no time to even catch breath from plane and bus to the "tour". Just needs some explanation as to what was happening. Also transfer to Kyoto with hand luggage expecting us to walk around the station area for a couple of hours was difficult.
But the rest was wonderful and the selection of places to go very good- the guide was superb and hotels buses etc excellent- it gave us some time on our own to discover things rather than being guided every inch of the way. I would do another Bunniks if the occasion arose!

12 June 2019
Unprompted review
Rated 4 out of 5 stars

Well organised tours with good…

Well organised tours with good information from guides, however it would be good to build in more free time and not have the days so jam packed which was the case in my latest trip to japan

12 June 2019
Unprompted review

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