Bunnik Tours Reviews 

1,876
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 378 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff and efficient service that make planning and booking trips completely stress-free and enjoyable. Travellers also deeply appreciate the knowledgeable local guides and well-organised itineraries provided during their amazing holidays, noting that communication is always prompt, thorough, and professional from the initial inquiry right up to the final departure. Though some reviewers were not happy with flight arrangements, mentioning unexpected extra costs or inconvenient transit schedules, the broader consumer base consistently describes seamless adventures, excellent communication, and truly memorable journeys across various wonderful international destinations.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that travel specialists and tour guides are... See more

Service

Customers expressed great satisfaction with the service, highlighting the smooth booking process and helpful,... See more

Booking process

Clients share positive opinions on booking process, frequently praising the seamless and straightforward... See more

Holidays

Customers consistently note positive experiences with holidays, praising the thorough organization and... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising staff members for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have been very happy with the initial enquiry and then subsequent booking with Bunnik’s to Egypt. Lashani has guarded us through and answered all our questions in a timely and thorough manner.... See more

Company replied

Rated 5 out of 5 stars

So far we have only completed a booking with Bunnik and depart later in the week. Bunnik was very prompt in responding to requests or questions and kept us updated as booking milestones came up. We... See more

Company replied

Rated 5 out of 5 stars

Wendy was very helpful and prompt from the onset of planning our trip to Kenya. Re our special needs. She followed up with the team in Kenya and got back to us with updates as they became available.... See more

Company replied

Rated 5 out of 5 stars

We have just returned from Bunnik's tour Helsinki to Prague. It's a 21 day tour through eastern Europe with lots of fairytale old towns, castles and cathedrals/churches. We were fortunate to have Sach... See more

Company replied



Company details

  1. Tour Agency
  2. also in
  3. Tour Operator
  4. Travel Agency

About Bunnik Tours

Written by the company

IT'S WHO YOU GO WITH

Bunnik Tours is a family-run, small group touring company that has been creating meaningful travel experiences for 30 years. With no more than 20 guests, their tours strike the right balance between just enough guidance and the freedom to explore. It’s not just about where you go – it’s about who you go with.

Travel isn't what we do, it's who we are.

Small Groups | All Considered | Freedom to Explore

We've put everything you've ever wanted to see and do (plus a few hidden gems) into our all-considered tours. That’s right, we’ve taken care of everything for you. All you need to worry about is having the time of your life.

We care about making travel better through small-group tours that go beyond the expected to deliver more meaningful moments of connection. If you’re only going to travel somewhere once, we make it count.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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4.8

All reviews

(1,876)

342 reviews in the last 12 months

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japan

Rated 5 out of 5 stars

Japan 24

Excellent, prompt service.

5 October 2024
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Reply from Bunnik Tours

Hello Maria,

Thank you for your 5-star review here on Trustpilot!

We're thrilled to hear that you found our services excellent whilst organising your trip to Japan with us.

We're so looking forward to welcoming you on tour - very, very soon!

Have the most wonderful time, and we can't wait to hear all about it upon your return.

Warm regards,
Thomas
Bunnik Tours - Customer Care

Rated 5 out of 5 stars

Great tour company

Very friendly helpful staff.
Marissa (who I dealt with for my upcoming Japan holiday) was always responsive to any of my questions.
All staff that I spoke to were very helpful.

18 September 2024
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Reply from Bunnik Tours

Dear Andrea,

Thank you for your kind feedback! We're delighted to hear that you’ve had such a positive experience with our team, especially with Marissa. It's wonderful to know she was responsive and able to assist you with your upcoming Japan Discovery tour.

We hope you have an amazing time in Japan and come back with unforgettable memories!

Warm regards,
Julie
Bunnik Tours - Customer Care

Rated 5 out of 5 stars

The booking experience was completely so easy

The booking experience was completely hassle free and also when I decided to alter the original booking to include a stop-over in Dubai I was very happy with the help and service I received with this booking. We toured Japan with Bunnik which was just fantastic and had no hesitation in recommending you to friends for their recent Italy trip which they absolutely loved and couldn’t fault.

13 August 2024
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Reply from Bunnik Tours

Hello Lana,

Thanks so much for your 5-star review!

Thank you too for your kind recommendation. We are thrilled to hear that your booking experience was so positive, and that both yourself and your friends had a wonderful time on tour in Japan and Italy.

We hope you have a wonderful time on your upcoming tours, and look forward to hearing all about your travels on your return.

Warm regards,
Kristen
Bunnik Tours - Customer Care

Rated 5 out of 5 stars

A comprehensive trip to Japan

A comprehensive trip to Japan, full of many and varied experiences.

29 April 2024
Unprompted review
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Reply from Bunnik Tours

Hello Noel,

Thank you for your 5-star review.

We're thrilled to hear that you enjoyed your time exploring Japan with us on our Japan Discovery small group tour. It's wonderful to hear that you found the arrangements comprehensive and enjoyed the quantity and variety of experiences offered.

We so enjoyed having you and Jennifer join us, and we hope to welcome you both back again soon.

Warm regards,
Thomas
Bunnik Tours - Customer Care

Rated 4 out of 5 stars

Turkey and Greece August 2023

Last August my partner and I returned from the Bunniks Turkey/Greece 24 Day Tour. This was our second tour with Bunniks. The first was pre-COViD, the Egypt, Israel and Jordan Tour 2019.
Why choose Bunniks? Yes, they are a bit more expensive than comparable tours, (all tour companies visit the big attractions), but Bunniks do a lot of little things the others don’t. Bunniks Tours tend to attract 60 year old+ demographic.

To detail the Turkey/Greece Tour would take too long and not all of the bad things were within Bunniks control. I’m just going to touch on recurring items that are commendable and others that I think need attention.

The guides and drivers were outstanding. Very professional. The bus travel is just tolerable (although on this tour, seemingly endless) and that was mainly because of the small group concept and the access of seats to choose from. There were also numerous ‘comfort’ stops. The guides and drivers related to us they were already well compensated by Bunniks when offered additional gratuities.

Attractions usually have long lines waiting for entrance or premium viewing is usually hard to gain due to the large number of tourists. Not so with a Bunniks tour. We rarely waited in line and usually got the best or near best seats available.

Now the questionable stuff. Accomodation fluctuated between WOW and ‘Are you kidding?’ (We experienced this on the Egypt, Israel and Jordan Tour, but Bunniks on that tour identified it pre-tour and refunded us $600.) The hotels ranged from magnificent edifices, but with non-working showers, noise and unappetising food, (although many of the tour’s meals were covered in the tour price). Then there were boutique hotels with cramped rooms but great food (psometimes). The rooms were clean. Some had coffee/tea making facilities. One thing to keep in mind is, we were paying for these rooms but sometimes only getting a few hours sleep. Arriving sometimes late in the evening, trying to find a bite to eat either in the hotel or in the near vicinity (if there was something in the near vicinity. Some of the accomodation was a bit remote), then it was up to the room, hopefully a hot shower, a few hours sleep then back on the bus.

The Greece leg of the tour included a three day cruise. The ship was 40 years old, cramped and lacked modern amenities. Although clean and the crew attentive, the cruise was disappointing and required additional travel insurance. Visit the Greek Islands but not on an integrated cruise. This part of the tour is at times very rushed, crowed and more of a concentrated blur than an experience.

Touring is relentless and incredibly tiring. It’s not a holiday. You are on tour. For example in one day we visited the Blue Mosque, The Topaki Palace, The Grand Bizarre and The Spice Bizarre. Incredibly interesting and fascinating, large attractions however, to cram these four attractions into the one day was just way too much. Everything was rushed. Of the 4000 shops of the Grand Bizarre we saw very few and The Spice Bizarre even less.

Turkey, contrary to belief is neither exotic nor filled with hundreds of enviable attractions. Istanbul is beautifully chaotic with its 15 Million or so people. The majority of attractions are in Istanbul, Gallipoli (for Aussies and Kiwis), Cappadocia and the ballon ride, (overrated and expensive) and Roman ruins are everywhere. Ephesus is the pick. The Acropolis is the pick of attractions in Greece. The Turks are friendly. Greece is loud, argumentative and generally chaotic.

We did spend hours on the bus. There were days that I thought I had just purchased a very expensive bus ticket and we seemed to double back a few times. Which leads me to wonder if this tour does have a lot of fillers to plump out the 24 days. I suggest it is actually a 14 day tour without the visits to carpet factories, jewellery factories, pottery factories, minor attractions and driving for 6 or 7 hours in a day. There were a few of these, and not a few 3 and 4 hour bus days. Some of the ‘attractions’ were of poor quality. The City of Troy sounds grand but is rundown, strewn with rubbish and home to stray dogs. It would be closed down in Australia due to safety concerns. There were a few like this especially the cleanliness of the ablutions.

I recommend Turkey/Greece after you’ve been to Egypt, Israel Jordan, the US, the UK, Japan and Africa and then only really Istanbul, Gallipoli (if you’re Australian or Kiwi) and a few other places. Athens for the Acropolis and the Greek Islands separate.
Trip Completed: Yes
Booking Type: Tour
Transparency
Customer Service
Ease of Booking

16 August 2023
Unprompted review
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Reply from Bunnik Tours

Hello David,

Thank you for your review here on Trustpilot and for the time you have spent sharing your detailed feedback with us regarding your Turkey & Greece small group tour in 2023. Your insights are valuable to us.

We're delighted to hear that you enjoyed the professionalism of our guides and drivers, as well as the small group concept and exclusive access to attractions.

We are sorry to hear you felt there were inconsistencies in accommodations, the pace of the tour and also of your disappointment relating to the cruise experience. Regarding the cruise of the Greek Islands, this is undertaken on a Celestytal cruise ship and is not privately chartered by Bunnik Tours.

We acknowledge that not all inclusions in the tour programme will appeal to everyone travelling, however we do our best to include a section of local craft workshops and other local attractions in order to provide as comprehensive an experience as possible.

I have passed your feedback onward to the Product Specialist who designed and manages this itinerary, to be investigated and considered, as we do make changes to our itineraries in response to traveller feedback.

Thank you again for taking the time to share your experience with us and we hope to welcome you back onto another Bunnik Tour soon.

Warm regards,
Thomas

Rated 5 out of 5 stars

Japan Discovery 29th April

Japan Discovery 29th April - 12 May, 2024
Had a fantastic tour of Japan escorted by tour guide Ms Eiko MUKAIDA for Bunnik. Eiko was the consummate professional who was knowledgeable, courteous and caring. An outstanding representative for Bunnik. The tour was really enjoyable and a great experience to get an immersion in the Japanese aesthetic and appreciate something of the art, history and culture. Highly recommend this tour.

24 April 2024
Unprompted review
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Reply from Bunnik Tours

Dear John,

Thank you for taking the time to post a 5-star review here on Trustpilot!

We're thrilled to hear that you had a fantastic tour of Japan with Ms. Eiko Mukaida as your guide. She truly embodies our values of professionalism, knowledge, and care. We'll make sure to share your glowing feedback with her.

It's wonderful to know that you enjoyed immersing yourself in Japanese culture and history. We appreciate your recommendation and hope to welcome you on another adventure soon!"

Warmest regards,
Denise
Bunnik Tours - Customer Care

Rated 5 out of 5 stars

Japan 25 April

Every question I have asked has been dealt with efficiently and I have received all the paper work involved with the tour well in advance with comprehensive notes on our itinerary..

14 April 2024
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Reply from Bunnik Tours

Hello Susan,

Thank you for taking the time to review us here on Trustpilot.

It's fantastic to hear that all of your questions were addressed promptly and your booking experience with us has been pleasant and smooth.

How exciting that it is almost time for you to depart! We can't wait to welcome you in Japan. Safe travels, and we look forward to hearing all about your time away upon your return!

Warm regards,
Thomas
Bunnik Tours - Customer Care

Rated 2 out of 5 stars

My opinion of the service I received from Bunnik 2 star

I spoke to Vicki about my tri to Japan. I then paid for my trip and have had no contact with Vicki or anybody else. There were occasions when I needed guidance on things like travel insurance and Vicki was never available. I certainly wouldn’t say the service supplied was anything other than 2 star treatment from Bunnik

3 April 2024
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Reply from Bunnik Tours

Hello Diana,

We're sorry to hear that you are disappointed with our service so far.

I've had a look back over your booking history and can see that Vicki assisted with your initial enquiry in early February with regards to selecting your tour and the costing of your flights. Vicki then spent much of March overseas and I can see that another of our travel specialists assisted with obtaining your travel insurance.

Vicki is a very experienced and professional travel specialist and I'm sorry that you were not able to take full advantage of her service on this occasion.

We are very much looking forward to having you on tour with us in a few days and we wish you a wonderful time discovering the sites in Japan.

Should we be able to assist you any further please contact us at: customercare@bunniktours.com.au.

Warm regards,
Julie
Bunnik Tours - Customer Care

Rated 5 out of 5 stars

Great customer service

Your sales reps, Osney, is always helpful to me. He tried his best to answer my queries about my trip to Japan and this is my second trip with Bunnik. Would definitely recommend Bunnik to everyone.

1 February 2024
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Reply from Bunnik Tours

Hi Linda,

It's great to hear from you!

Thanks so much for sharing about the great service you received from Osney.

Wishing you a truly memorable tour of Japan with lots of fun times with other members of your group.

As always, safe travels and we hope to hear all about it upon your return!

Warm regards,
Julie
Bunnik Tours - Customer Care

Rated 5 out of 5 stars

Everything has been easy to navigate…

Everything has been easy to navigate and you have kept me updated with every move. Can’t fault your company and so excited to be exploring Japan. Well done

7 March 2024
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Reply from Bunnik Tours

Hello Virginia,

Thank you so much for taking the time to review us here on Trustpilot.

We are thrilled to hear everything has gone so smoothly, and can't wait to welcome you on tour in Japan. Not long to go, how exciting!

Have the most wonderful time, and we can't wait to hear all about it upon your return.

Warm regards,
Thomas
Bunnik Tours - Customer Care

Rated 5 out of 5 stars

Off to Japan

Honi @ Bunnik Tours extremely helpful, looking forward to this trip to Japan

16 October 2023
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Reply from Bunnik Tours

Hi David,

Thanks for sharing about your experience of booking your tour to Japan with Honi - she holds legendary status with us here at Bunnik Tours too!

We hope you have a fabulous time in Japan and as always safe travels.

Best regards,
Julie
Bunnik Tours - Customer Care

Rated 4 out of 5 stars

Highlights of Jordan & Egypt

Just returned from the Highlights of Jordan and Egypt with Bunnik. Great accommodation throughout and local guides that were knowledgeable and helpful. Saw some bucket list sites like Petra and Giza with a group maximum of 20. Air conditioned coaches throughout with plenty of room to spread out. Coach drivers were very skillful. This was our third Bunnik tour and we've already booked for Japan in 2024

17 September 2023
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Reply from Bunnik Tours

Hello John,

Thank you for reviewing us here on Trustpilot.

It's wonderful to hear that you had a great time visiting Jordan and Egypt with us; both destinations rich with history and endless sights to see!

We are very glad to you enjoyed the smaller group/larger coach aspect of our tours as well as the company of your guides and drivers.

If you feel there is any way at all that we could improve upon your experience, please do let us know.

We would love to welcome you back onto a Bunnik Tour one day soon.

Warm regards,
Tom
Bunnik Tours - Customer Care

Rated 5 out of 5 stars

I found the whole process very…

I found the whole process very organised and helpful. Osney was very efficient.
I'm counting sleeps til my japan trip next week

7 October 2023
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Reply from Bunnik Tours

Hello Jennifer,

Thank you for your 5-star review!

How exciting that your trip to Japan is now just around the corner - not long to go now at all!

We're so glad to hear that Osney did such a great job.

Have an absolutely wonderful time in Japan, and we look forward to hearing all about it upon your return!

Warm regards,
Tom
Bunnik Tours - Customer Care

Rated 5 out of 5 stars

Excellent communication and assistance…

Excellent communication and assistance with the lead-up to our Japan trip. Staff accessible and very professional.

1 October 2023
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Reply from Bunnik Tours

Hello Phil,

Thank you for taking the time to review us here on Trustpilot.

It's so wonderful to hear that we've done such a great job.

How exciting that your journey with us is now just around the corner. We are so looking forward to welcoming you on tour in Japan!

Have a great time!

Warm regards,
Tom
Bunnik Tours - Customer Care

Rated 5 out of 5 stars

Excited about my first Bunnik Tour!

I’m finally getting to do my first Bunnik tour (Japan Discovery) very soon. My tour was cancelled in 2020 because of Covid. I must say that the way Bunnik dealt with that difficult situation then, and since, has been commendable, keeping me informed at all stages… well done Bunnik! Ashleigh has been wonderful in the recent past, organising me and making the whole process very easy. So looking forward to Japan.

3 April 2023
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Reply from Bunnik Tours

Hi Lynn,

We feel your excitement after having to wait so long for your trip to Japan!

I hope that you see lots of cherry blossom and have a wonderful time touring beautiful Japan.

Best regards,
Julie
Bunnik Tours - Customer Care

Rated 5 out of 5 stars

Easy and thorough booking process.

Very easy booking process and no questions went unanswered promptly and clearly.
Kalum was very helpful and gave very clear instructions for entry details in Japan.

18 March 2023
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Reply from Bunnik Tours

Hi Ann,

Thanks so much for your kind review!

We'll ensure Kalum and his team receive your comments.

Wishing you a wonderful time touring Japan with your fellow tour group members.

Warm regards,
Julie
Bunnik Tours - Customer Care

Rated 5 out of 5 stars

Bunnik Tours best by far

Our 7th Bunnik tour in 2019 was to Nthn Spain and Portugal.
Unfortunately our 8th Bunnik tour to Greece was cancelled due to COVID. We love Bunnik tours as they are planned to give us the best experiences, small groups, good drivers and very informative tour directors. Plus we have made many friends who we have travelled with again and again .
Good value for money .
About to leave for Japan Discovery in 3 days.
Scandinavian Discovery tour was very special.

20 March 2023
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Reply from Bunnik Tours

Hello Rosalie,

Thanks so much for posting a review, it means a lot to us as you've been travelling with Bunnik Tours for years now and it just warms our hearts to hear how much you have enjoyed your trips.

Meeting like-minded people on tour and planning future trips together is one of the side-benefits of group travel and we love to hear whenever this happens.

Wishing you a wonderful time exploring Japan very soon, you know we are here should you need anything.

Warm regards,
Julie
Bunnik Tours - Customer Care

Rated 5 out of 5 stars

Senses are poised and ready for our Japan experience…

The whole preparation for our trip has been seamless! Great information provided, helpful tips to prepare and an easy process to follow. Good communication, follow up and acknowledgement of details provided.

14 March 2023
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Reply from Bunnik Tours

Hi Marianne,

How lovely to receive your kind review about your booking experience with us.

We truly hope that you have a great time in Japan!

Best regards,
Julie
Bunnik Tours - Customer Care

Rated 5 out of 5 stars

Fabulous customer service

This will be my second trip with Bunnik Tours, the first was to Japan and it was nothing short of brilliant!! In preparation for my upcoming trip to Vietnam I needed to have Bunnik send me a particular document which, when received, was not able to be opened. I contacted Bunnik by phone and even though my regular Travel Specialist was unavailable I was able to request the file be resent in another format. This task was completed in spectacularly fast time, (wasted time avoided). I am hoping my Highlights of Vietnam tour will be just as wonderful as Japan.

14 February 2023
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Reply from Bunnik Tours

Dear Shelley,

Thanks so much for you review!

We are delighted to hear that you had such a wonderful time travelling with us in Japan and we're sure you'll love your time in Vietnam, both very different destinations but wonderful in their own ways.

Wishing you safe travels and we look forward to hearing about your time there once you're back home and settled.

Warm regards,
Julie
Bunnik Tours - Customer Care

Rated 5 out of 5 stars

Top Class Travel Consultant

Efficiency and prompt information from Ashley. She is a great communicator and kept us informed on all aspects of the trip. We are now looking forward to visiting Japan and after such a good experience booking our trip we have high hopes for our Japan adventure.

5 March 2023
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Reply from Bunnik Tours

Hello Chris,

We are delighted to hear that you found your booking with Ashley to be efficient and smooth.

Your trip to Japan is coming up now and we hope that you enjoy every moment and meet some fun and interesting people on tour.

Warm regards,
Julie
Bunnik Tours - Customer Care

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