Bunches.co.uk Reviews 

18,208
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 1,916 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently share that placing online orders is very straightforward, offering a wonderful selection of gifts and stunning floral arrangements. Many individuals deeply appreciate the reliable delivery service, noting that packages consistently arrive on time and contain fresh, vibrant products. Though some customers experienced occasional delivery delays or logistical issues with items arriving later than originally scheduled. A few reviewers also noted problems concerning overall product quality, mentioning that certain bouquets appeared smaller or wilted upon opening. Furthermore, a small group of people mentioned that tracking updates or delivery confirmations could sometimes be improved during transit.

What people talk about most

Product

Customers had positive experiences with product, often praising the beautiful selection, fresh quality, and... See more

Delivery service

Clients share positive opinions on delivery_service, noting that packages consistently arrive on the... See more

Quality

People report positive experiences with quality, highlighting that flowers arrive fresh, beautiful, and last... See more

Order

Reviewers highlight high satisfaction with the ordering process, praising the straightforward website and... See more

Service

Consumers find service to be positive, highlighting a consistent and reliable experience across many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Normally I would give a 5 star rating for the flowers that I purchase from your website. However I was a little disappointed with my last order as the pot plant was so small for the price paid. Espe... See more

Rated 5 out of 5 stars

Without exception the recipients of flowers sent by Bunches from us have been delighted. After that its a no brainer to use them. And letterbox arrangement works fine cos it means the PO can leave the... See more

Rated 5 out of 5 stars

My friend had a death in the family and I came across Bunches when I was looking to get them some flowers quickly. The buying process was easy, the price was good and I loved the option of adding a co... See more

Rated 5 out of 5 stars

Choosing and placing the order was easy with loads of hamper options to choose from and reasonably priced as well. Royal Mail reference was provided on the day of delivery which I could pass on to... See more


Company details

  1. Flower Market

Written by the company

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £20.95. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

18K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 93% of negative reviews

Typically replies within 48 hours

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4.3

All reviews

(18,208)

1,828 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Anniversary Flowers

I have ordered flowers from Bunches on numerous occasions, and have always been delighted with the quality and service. I recently ordered a bouquet for my wife, as it was our 50th wedding anniversary. They arrived on time and the flowers were of excellent quality, and still thriving.
Thank you, Bunches.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

fab.

I appreciated the gift. looked dead when arrived. flourished in vase. chuffed. happy birthday to me..

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Bunches consistently provides…

Bunches consistently provides exceptionally good service and a beautiful range of flowers to choose from. I highly recommend them as I have never been disappointed and my friends have been delighted with their flowers.

15 July 2026
Unprompted review
Rated 5 out of 5 stars

Sent a bouquet (next day delivery) to…

Sent a bouquet (next day delivery) to my brother and sister-in-law for their Anniversary. The bouquet arrived on time and in good condition. Recipients were very happy with the flowers, said they were beautiful

14 July 2026
Unprompted review
Rated 2 out of 5 stars

Beware, what you see is not what you get

After looking at their website, I selected a bouquet to be sent to a friend. The bouquet my friend received was not representative of the picture shown on the website. The bouquet received looked only half the size of that shown. Will not order from them again nor recommend their company.

17 July 2026
Unprompted review
Bunches.co.uk logo

Reply from Bunches.co.uk

Thank you for your review. We are sorry to hear that you have been disappointed with your gift. Our bouquets are displayed online alongside a full description of what is included. The majority of our flowers are sent in bud to maximise vase life and limit damage during their journey. If having checked the bouquet content anything was missing, please pop an email over to us at Flowers@bunches.co.uk and we can review this further. Kind Regards Bunches

Rated 5 out of 5 stars

First time buyer, will buy again

First time buying from here and will again. Got next day delivery and they arrived beautifully, a week later they are blooming amazingly. I would recommend, especially since is few and far between places that actually send a bouquet constructed rather than in an envelope box.

15 July 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely would recommend

Absolutely would recommend. I had some sent to me, and I was so impressed with the freshness of the flowers on arrival and the condition, I have since sent some to a friend, who commented how lovely they were and felt so fresh. This has all been in this hot weather we've been having. The flowers also latest well. They were beautiful!

17 July 2026
Unprompted review
Rated 3 out of 5 stars

I absolutely love your company but…

I absolutely love your company but Royal mail really let you down. After many alleged missed deliveries I have no option now but to get any deliveries up to two days earlier than required.
The flowers are beautiful and ordering is so easy.

16 July 2026
Unprompted review
Rated 1 out of 5 stars

Horrible experience. Avoid.

I only discovered Bunches recently, when I used them to send some flowers to my mother and everything went well. As so often, however, it is when things go wrong that you really get the measure of a company, and after my recent experience, I will not be using this company again.

I placed an order on Monday for some flowers and chocolates to be delivered to my sister, who was coming out of hospital the following day. When they did not arrive on the Tuesday, I was not unduly concerned as I know that a small proportion of Royal Mail Tracked 24 parcels do not arrive for two days. The tracking showed that the parcel had been sent to the wrong town in error and was being ‘immediately redirected’

At 5pm on the Wednesday, it had still not arrived and the tracking, which had not updated for more than 24 hours, still showed my package as being stuck in the wrong town, which was more than an hour away from my sister. I contacted Customer Services and asked if they would please send out a replacement t in time for it to be delivered the following day as it was very obvious the package was lost. They refused to do this, insisting that I wait until 7.30pm, which was officially the Royal Mail cut off time, in spite of the fact that they would then be closed and obviously unable to send out a replacement until Thursday for (hopeful) delivery on Friday, four days after I had requested it.

It was not, of course, delivered by 7.30pm, the tracking still shows it in the wrong town, and I have now requested a refund instead, which they have agreed to, though I have yet to receive it, or even confirmation that it has been processed.

Don’t believe the guff about Bunches being a family firm that is “all about relationships” and “committed to making sure your experience is perfect every time”. The customer service responses are very clearly written by AI and probably the marketing too. Avoid, and shop local, as I have now done, ordering from a local florist for delivery today. I only wish I’d done that in the first place.

22 July 2026
Unprompted review
Bunches.co.uk logo

Reply from Bunches.co.uk

We're sorry to hear how much upset and frustration this whole experience caused, especially given the timing with your sister coming out of hospital. That's exactly the kind of moment we want to get right, and it's clear we let you down.

To confirm, we can see that your refund was processed on the date we advised. If it hasn't reached your account yet, this is usually down to your bank's own processing times, so please do keep an eye out for it, but do come back to us if it hasn't landed within 5 working days and we'll look into it further.

On the delivery itself, once a parcel is with Royal Mail we do have to allow them their full allocated delivery window, even when tracking hasn't updated. Parcels that are redirected to the wrong depot can sometimes miss scans along the way but still arrive within the timeframe, so we're unfortunately not able to send a replacement until that window has passed. We appreciate this is a frustrating policy to be on the receiving end of, particularly when time is tight.

We're very sorry this has put you off ordering with us again, and we do appreciate your honesty.

kind Regards Bunches

Rated 5 out of 5 stars

Easy to navigate and order online

Easy to navigate and order online, the communication from ordering to delivery was great.
The flowers we ordered were on offer, so win win!
The recipient rang to say they were beautiful, I didn’t actually see them but trust Bunches delivered what I ordered and paid for.

15 July 2026
Unprompted review
Rated 3 out of 5 stars

Good and bad service. I ordered two different bouquets for…

I ordered two different bouquets for two different people, on 24/6/26. On 14/7 one was delivered to the house door, (she had a tiny garden). No problem, she was delighted with the flowers. Order no.03800244. On4/7 the other bouquet was left at the unlocked front gate at the bottom of the drive. Although she could see the gate from the house the bouquet was left lying at the side, I think she found them by accident the next day. Order no.13800243. It wasn’t a long drive to walk up, I was very disappointed when I heard about this and will seriously think twice before using you again.

4 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service . Have used Bunches for years and cannot fault them . Always delivered on time , lovely choice of products , good prices . Would not use any other company .

15 July 2026
Unprompted review

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