Bullring Birmingham Reviews 18

Every time I use the Bullring car park something is broken — and today was the final straw.

I tried to enter via Level -2, only to find it blocked off for no reason, despite plenty of empty spaces. I then had to drive around and enter through Level -1, which took over 15 minutes. This was on a Sunday, when the centre wasn’t even busy.

This car park is expensive, yet the experience never reflects the price. There is *always* something not working the lifts, the ticket machines, or the barriers. It’s become a running joke how unreliable it is.

There have also been times when all pedestrian access points were closed after 7pm, forcing us to walk through dark areas past people openly using drugs just to reach the car park. We use this car park for convenience and safety, but we’ve never received either.

To make matters worse, I misplaced my ticket for a few minutes and when I found it, I was charged extra because it had gone over the 10‑minute grace period. When I called for help, the staff member simply said, *“It’s not my problem.”* Completely unacceptable.

Between the run‑down state of the city centre and the poor condition of this car park, the whole experience is getting worse every time. This needs urgent attention reliability, safety, and customer service are nowhere near the standard expected for the prices charged.

Went for a day out with the family for Birthday celebrations. The restaurant we visited was nice (Asha's, bit on the pricey side, so not sure if we will be visiting again). Bullring itself is ok, but was extremely busy. Traffic is horrendous, which will put us off, but parking charges are extortionate. I don't recommend coming here - we won't be visiting again if we can help it.

Lots of lovely shops, but toilets need to be more clean 🧽

Absolutely Disgraceful Toilets

I have a disability that means I regularly need to go to the bathroom. Such an occurrence happened at the Bullring today.

When entering the men’s cubicles, I found:

Cubicle 1 - Out of order
Cubicle 2 - Lock missing from the door
Cubicle 3 - Feces smeared on the walls with finger marks in it!

For what is supposed to be a premium shopping centre, this is an abomination.

The management team accountable for this should be sacked. Bullring, please employ some staff who clean toilets properly, and management who check their staff are doing their jobs!

Until then, I’ll be going elsewhere!

Absolutely disgusting toilets. Used sanitary products on the floor, toilet paper soggy with god knows what, half the toilets out of use, and a staff member present but not cleaning them, standing round chatting to people whilst telling them how to queue. Enough of an issue that I won’t be returning to the bullring but rather touchwood in Solihull, or travel to Nottingham… basically anywhere but here despite living in Birmingham.

The worst service in a Next store. Waiting 25 min for click and collect to be told it couldn’t be found. Then another 25 min at the till with staff who finally after back and fourth found me on the system. No
accountability and no apology. Should be so much bette, shocking .

Sort out your toilets, almost all od the mens cubicles are out of order.

Amazing quality of brand good time

Plenty of shops and café everything you need in one place I would shop there again

Friendly staff, fresh cookie and amazing icing. Thank you Zhay x

Plenty of choice at the Bullring!! Always come home with more than I expected.

The Bullring has some amazing shopping opportunities, but if you need to go to the toilet you will very quickly find your day ruined.

I tried to use the facilities, which could be detected by nose on the stairs above well before coming into view, and unfortunately left feeling like I'd had at least two of my senses violated.

Once you actually enter the washroom the stench of stale pee coming from the urinals was enough to make me push open a cubicle door so I wouldn't have to go any closer. I immediately wished I hadn't.

The floor was awash with piddle, poo-stained toilet paper, and toilet water; the latter of which was gently lapping at the rim of the bowl while one of the biggest turds I've ever set eyes on majestically floated atop.

The smell hit me a second later. It made the urinals smell like the perfume counter in Selfridges, mere steps away from where I was standing, reeling.

Blinking back tears from the horrors assaulting my nasal passage, I tentatively nudged open the next cubicle with my foot. This one was better, it merely had large yellow puddles all over the floor.

Balancing between the dry spots on tiptoe, I managed to have a quick wee without spilling a drop. I am flabberghasted there are men in this world that are unable to point the hose in the right direction to the degree on show in the Bullring.

I waved my hand in front of the contactless flusher and, to my undying surprise, it didn't work. I felt bad for a split second before I remembered I was trying not to let a cocktail of pee soak into my trainers.

Realising I was getting to the limit of holding my breath, and very desperate to not have to gasp for it in this room, I hurried to wash my hands.

Just as I finished, I heard a tap start, a splashing sound and a weird noise coming from the direction of the urinals. I turned my head to see another gentleman was using the facilities, and he'd managed to wade through the stench all the way to the source of it - the urinals. He was well dressed, which made what happened next even more of a surprise.

He was standing between a urinal and a sink, and as he turned from one to the other, he cupped water in his hand and then began 'washing' his penis and testicles like that was perfectly acceptable.

So, if you like going to the toilet on tiptoe whilst holding your breath and strange men scrub their genitalia mere feet away, you'll probably like this experience. Otherwise, I'd suggest holding it until you get home.

The Bullring should really be ashamed of itself and hire some cleaners/attendants, because I would rather drop my jeans, precariously balance my ass over the edge of the balcony outside Selfridges, and push out a steaming curly fry right there than ever set foot inside one of their restrooms ever again.

Horrific.

Excellent shopping centre, will be visiting again for sure

An alright place to visit but just the same as any other shopping centre. Only downside is the amount of rude staff there

Great place to visit, the architecture is excellent also on this Building.

For pity's sake try actually enforcing the Corona Virus guidelines of wearing of face coverings. Passing through the centre yesterday I absolutely appealed at the number of people brazenly strolling about without masks. No surprise the infection rate in the area has sky rocketed when both many members of the public, and your own management are so disgracefully apathetic.