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BullionByPost Reviews 

21,516
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 7,222 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the user-friendly website, pointing out that browsing available products, making secure payments, and placing online orders is exceptionally quick and straightforward. People also deeply appreciate the secure, discreetly wrapped deliveries, competitive pricing, regular tracking updates, and efficient support throughout the entire purchasing process. Some reviewers were not happy with delivery delays, postal service hiccups, or occasional unfortunate instances where paid parcels ultimately failed to arrive. A few consumers additionally mentioned occasional ordering errors involving incorrect items received, tracking problems, or unexpected challenges regarding packaging during resale.

What people talk about most

Service

Clients share positive opinions on service, highlighting efficient and professional experiences. Reviewers... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that packages arrive promptly and often by... See more

Product

Customers had positive experiences with product quality, frequently highlighting that items arrive in... See more

Order

People report positive experiences with order, highlighting that the website is clear and the overall... See more

User experience

Consumers find user experience to be positive, highlighting a straightforward and efficient process from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Not being very tech savvy, I found the bullion by post website one of the most user friendly I've used. Easy to navigate and all clearly explained. The products are clearly described with clear image... See more

Company replied

Rated 5 out of 5 stars

It is a truly trustworthy company, for people who look into physical metals it is a no brainer! trust is hard earned by bullion by post, it is proper, honest company operating on the market for almos... See more

Company replied

Rated 5 out of 5 stars

I very rarely leave reviews; however, I have now had a relationship with bullionbypost for some 5 years and it's no exaggeration to claim that it's been one of my best. When I first started collecting... See more

Company replied

Rated 5 out of 5 stars

A pleasant, personal and straight forward way of buying investment gold. The online site fully explains all aspects of what’s involved with full transparency and is very confidence inspiring. Have alr... See more

Company replied


Company details

  1. Gold Dealer
  2. Coin Dealer
  3. Gold and Silver Trading Company
  4. Investment Service

About BullionByPost

Written by the company

We launched BullionByPost to give UK investors a straightforward, secure way to buy bullion with no hidden fees and free fully insured delivery. No complications. Just the metal.

Our range covers gold and silver bars and coins, plus platinum and palladium. And if you’re not fluent in bullion jargon, don’t worry, we’ve got tools and guides to help you understand the market in plain English.

Why BullionByPost?

Written by the company

The UKs Number One Online Bullion Dealer
We’ve been leading the way for a while now, and not by accident. BullionByPost helped pioneer online bullion buying in the UK back in 2008, and we’ve been trusted by customers ever since.
Over 1.5m Orders Delivered
Trust and security matter when you’re buying precious metals. That’s why we’re proud to have securely delivered over 1.3 million orders across the UK and Europe. Experience counts, especially when it’s your order.
Free, insured delivery. No hidden fees.
Buying bullion is a considered purchase, not an impulse buy. So we keep things straightforward: free, fully insured delivery, with no last-minute extras added at checkout. Real assets, simply delivered.

Free Fully Insured Delivery

Fast and secure delivery

Fast and secure delivery

With Bullion By Post all gold and silver bullion orders are delivered free of charges and fully insured. All orders over £40 will be delivered next day.


Contact info

Promotion box for BullionByPost

2026 Britannia Range at Bullion By Post

New: Britain's Flagship Bullion Series CGT-Free Gold & Silver Coins

4.8

Excellent

TrustScore 5 out of 5

22K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(21,516)

6,562 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Simple

Simple, secure and efficient from start to finish

13 August 2026
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Reply from BullionByPost

Thank you for your fantastic feedback 😊 We’re delighted to hear that you found the whole experience simple, secure and efficient from start to finish.

Providing a straightforward service while ensuring our customers feel confident and secure throughout the process is exactly what we strive for.

Thank you for taking the time to share your experience and for choosing BullionByPost. We really appreciate your support.

All the best,
BullionByPost Team

Rated 5 out of 5 stars

Very efficient

Very efficient, did exactly what they said they would.

13 August 2026
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Reply from BullionByPost

Thank you for your great feedback 😊 We’re delighted to hear that you found our service very efficient and that we did exactly what we said we would.

Delivering on our promises and providing a straightforward, reliable service is something we take great pride in.

Thank you for taking the time to share your experience and for choosing BullionByPost.

All the best,
BullionByPost Team

Rated 5 out of 5 stars

Quick pay out

Quick pay out. Reputable company.
What more can I say.

13 August 2026
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Reply from BullionByPost

Thank you for your fantastic feedback 😊 We’re delighted to hear that you received a quick payout and consider BullionByPost a reputable company.

Providing a fast, reliable and trustworthy service is exactly what we strive for, so your kind words are greatly appreciated.

Thank you for taking the time to share your experience and for choosing BullionByPost. We really appreciate your support.

All the best,
BullionByPost Team

Rated 5 out of 5 stars

Sold gold and coins- straightforward…

Sold gold and coins- straightforward process, clear instructions given and easy to talk to on the phone.
Really good price given and happy with valuation.

13 August 2026
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Reply from BullionByPost

Thank you for your fantastic feedback 😊 We’re delighted to hear that you found the process of selling your gold and coins straightforward from start to finish.

It’s great to know that the instructions were clear, our team were easy to talk to over the phone, and most importantly that you were happy with the price offered and the valuation of your items.

We aim to make selling precious metals as simple, transparent and hassle-free as possible, so it’s wonderful to know that this was your experience.

Thank you for taking the time to share your experience and for choosing BullionByPost. We really appreciate your support.

All the best,
BullionByPost Team

Rated 5 out of 5 stars

Quick response and payment

Quick response and payment. Clear concise transactions

13 August 2026
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Reply from BullionByPost

Thank you for your great feedback 😊 We’re delighted to hear that you received a quick response and payment, and that you found the transactions clear and concise.

Keeping the process straightforward and efficient is exactly what we strive for, so it’s wonderful to know that everything went smoothly.

Thank you for taking the time to share your experience and for choosing BullionByPost. We really appreciate your support.

All the best,
BullionByPost Team

Rated 5 out of 5 stars

Excellent service

Excellent service. Does exactly what it says on the tin.

12 August 2026
BullionByPost logo

Reply from BullionByPost

Thank you for your fantastic feedback 😊 We’re delighted to hear that you found our service excellent and that we did exactly what we said we would.

Keeping things simple, straightforward and delivering on our promises is something we take great pride in.

Thank you for taking the time to share your experience and for choosing BullionByPost. We really appreciate your support.

All the best,
BullionByPost Team

Rated 5 out of 5 stars

Did what it said

Did what it said. Received the item next day as promised

12 August 2026
BullionByPost logo

Reply from BullionByPost

Thank you for your great feedback 😊 We’re delighted to hear that everything went exactly as promised and that your item arrived the very next day.

Providing a straightforward service and delivering on the promises we make is something we take great pride in, so it’s wonderful to know that everything went smoothly for you.

Thank you for taking the time to share your experience and for choosing BullionByPost. We really appreciate your support.

All the best,
BullionByPost Team

Rated 5 out of 5 stars

Bullionbypost was recommended to me by…

Bullionbypost was recommended to me by a friend. The ordering and purchasing process was straight forward. The website is very easy to navigate. Staff were helpful over the phone. I went in person to collect my order. Leigh was welcoming, helpful and explained things clearly. I am happy with my purchase and the overall service and have already recommended them to more friends! Thankyou BullionbyPost!

14 August 2026
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Reply from BullionByPost

Thank you for such a fantastic and detailed review 😊 We’re delighted that your friend’s recommendation led you to BullionByPost and that you found the ordering and purchasing process straightforward.

It’s great to hear that you found our website easy to navigate and that our team were helpful when you contacted us by phone. We’re especially pleased that you chose to collect your order in person and had such a positive experience with Leigh. We’ll be sure to pass your kind comments on to him.

It’s wonderful to know that you’re happy with both your purchase and the overall service, and even better that you’ve already recommended us to more friends!

Thank you for putting your trust in BullionByPost and for taking the time to share your experience. We really appreciate your support.

All the best,
BullionByPost Team

Rated 5 out of 5 stars

Easy to choose and order

Easy to choose and order; secure dispatch.

12 August 2026
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Reply from BullionByPost

Thank you for your great feedback 😊 We’re delighted to hear that you found it easy to choose and order your purchase and that you were happy with the secure dispatch.

Keeping the ordering process simple while ensuring precious metals are packaged and dispatched securely is exactly what we strive for.

Thank you for taking the time to share your experience and for choosing BullionByPost. We really appreciate your support.

All the best,
BullionByPost Team

Rated 5 out of 5 stars

Easy to understand instructions and…

Easy to understand instructions and friendly customer service.

12 August 2026
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Reply from BullionByPost

Thank you for your great feedback 😊 We’re delighted to hear that you found our instructions easy to understand and that you received friendly customer service.

Providing clear guidance and helpful support throughout the process is exactly what we strive for, so your kind words are greatly appreciated.

Thank you for taking the time to share your experience and for choosing BullionByPost.

All the best,
BullionByPost Team

Rated 5 out of 5 stars

Brilliant to deal with,and first class…

Brilliant to deal with,and first class service A+++

12 August 2026
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Reply from BullionByPost

Thank you for your fantastic feedback 😊 We’re delighted to hear that you found us brilliant to deal with and received first-class service.

An A+++ is fantastic to see! We really appreciate you taking the time to share your experience and thank you for choosing BullionByPost.

All the best,
BullionByPost Team

Rated 5 out of 5 stars

Easy to deal with and very efficient

Easy to deal with and very efficient

12 August 2026
BullionByPost logo

Reply from BullionByPost

Thank you for your great feedback 😊 We’re delighted to hear that you found BullionByPost easy to deal with and very efficient.

Providing a straightforward and efficient service is exactly what we strive for, so it’s wonderful to know that everything went smoothly for you.

Thank you for taking the time to share your experience and for choosing BullionByPost. We really appreciate your support.

All the best,
BullionByPost Team

Rated 5 out of 5 stars

Incredibly efficient and trustworthy…

Incredibly efficient and trustworthy service

10 August 2026
BullionByPost logo

Reply from BullionByPost

Thank you for your fantastic feedback 😊 We’re delighted to hear that you found our service incredibly efficient and trustworthy.

Providing a reliable, straightforward service that our customers can have confidence in is something we take great pride in.

Thank you for taking the time to share your experience and for choosing BullionByPost. We really appreciate your support.

All the best,
BullionByPost Team

Rated 5 out of 5 stars

The staff were professional and…

The staff were professional and knowledgeable and made you feel welcomed

12 August 2026
BullionByPost logo

Reply from BullionByPost

Thank you for your fantastic feedback 😊 We’re delighted to hear that our staff made you feel welcomed and that you found them professional and knowledgeable.

Providing friendly, knowledgeable and personal service is something we take great pride in, so it’s wonderful to know that this came across during your experience with us.

Thank you for taking the time to share your experience and for choosing BullionByPost. We really appreciate your support.

All the best,
BullionByPost Team

Rated 5 out of 5 stars

Excellent service

Excellent service. Very helpful on the phone when looking for a box to compliment a coin I wanted to purchase.
Plus very quick and efficient delivery. Highly recommend and will be buying again from them.

11 August 2026
BullionByPost logo

Reply from BullionByPost

Thank you for your fantastic feedback 😊 We’re delighted to hear that our team were able to help you over the phone when you were looking for the perfect box to complement your coin.

It’s great to know that you found the service helpful and that your order was delivered quickly and efficiently too. We’re especially pleased to hear that you’ll be buying from us again!

Thank you for your kind recommendation and for taking the time to share your experience. We really appreciate your support.

All the best,
BullionByPost Team

Rated 5 out of 5 stars

Very professional

Very professional

18 August 2026
BullionByPost logo

Reply from BullionByPost

Thank you for your great feedback 😊 We’re delighted to hear that you found our service very professional.

Providing a reliable, efficient and professional experience is something we take great pride in, so your kind words are greatly appreciated.

Thank you for taking the time to share your experience and for choosing BullionByPost.

All the best,
BullionByPost Team

Rated 5 out of 5 stars

Quick and easy

Quick and easy. Great service.

1 May 2026
BullionByPost logo

Reply from BullionByPost

Thank you for your great feedback 😊 We’re delighted to hear that you found the process quick and easy and that you received great service from our team.

Providing a simple, straightforward and efficient experience is exactly what we strive for.

Thank you for taking the time to share your experience and for choosing BullionByPost. We really appreciate your support.

All the best,
BullionByPost Team

Rated 5 out of 5 stars

Always extremely good service

Always extremely good service, quick and efficient

11 August 2026
BullionByPost logo

Reply from BullionByPost

Thank you for your fantastic feedback 😊 We’re delighted to hear that you continue to receive extremely good service from BullionByPost and that you find us quick and efficient.

Providing a consistently reliable and efficient service is exactly what we strive for, so your continued support means a great deal to the whole team.

Thank you for taking the time to share your experience and for choosing BullionByPost.

All the best,
BullionByPost Team

Rated 5 out of 5 stars

I've used BullionByPost a few times and…

I've used BullionByPost a few times and they have always given an efficient service and offer a great selection of bars and coins.

11 August 2026
BullionByPost logo

Reply from BullionByPost

Thank you for your fantastic feedback 😊 We’re delighted to hear that you’ve used BullionByPost several times and have consistently received an efficient service.

It’s also great to know that you appreciate the wide selection of bars and coins available. We work hard to offer plenty of choice while keeping the ordering process straightforward and reliable.

Thank you for your continued trust and for taking the time to share your experience. We really appreciate your support.

All the best,
BullionByPost Team

Rated 5 out of 5 stars

They responded to an initial email and…

They responded to an initial email and followed with a phone call. The subsequent transaction was handled smoothly and efficiently.

14 August 2026
BullionByPost logo

Reply from BullionByPost

Thank you for your great feedback 😊 We’re delighted to hear that our team responded promptly to your initial email and followed up with a phone call to assist you further.

It’s wonderful to know that the subsequent transaction was handled smoothly and efficiently. Providing clear communication and personal support throughout the process is something we take great pride in.

Thank you for taking the time to share your experience and for choosing BullionByPost. We really appreciate your support.

All the best,
BullionByPost Team

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