Build Your Box Reviews 32

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I had my doubts about ordering such an expensive item online, but it was a no-brainer when compared to high-street pre-built options. my new computer is built superbly; very organised and tidy. it ar... See more

Rated 5 out of 5 stars

Ordered two custom computers and appreciated being able to fine tune the order over the phone. Parcel Force managed to destroy one but this was quickly replaced by Build Your Box. Would definitely... See more

Rated 5 out of 5 stars

I have ordered three machines so far from BuildYourBox. The website is easy to use, the machines were built and delivered within a week and there were regular updates on progress. I used to source... See more

Rated 3 out of 5 stars

Everything about the box is cheap and made from insubstantial materials. I particularly don't like the way the hard drive is mounted against the side wall of the box. There are two problems with mou... See more

Company replied

Company details

  1. Computer Store
  2. Gaming service Provider

Information provided by various external sources

Custom PC builders UK. You choose the spec we build your custom PC. Computers built for gaming, work, home or professional use.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

32 reviews

5-star
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1-star

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Rated 5 out of 5 stars

5 stars

no problems here! got a new gaming PC from here a while back and haven't had a problem.

30 March 2016
Unprompted review
Rated 5 out of 5 stars

Splendid

Built the box as their website suggests they would. Delivered on-time.
Had some minor issues with software, which looks like it was my fault. They took a look and repaired.
Good communication throughout.
Thanks guys

3 February 2016
Unprompted review
Rated 5 out of 5 stars

No complaints

Put a custom PC together on there site which was easy enough and came within the time specified. reasonable prices compared to some places i tried.

6 January 2016
Unprompted review
Rated 5 out of 5 stars

Excellent

Really helpful staff helped put a very specific PC together. Arrived ok and worked perfectly. No complaints.

19 December 2015
Unprompted review
Rated 5 out of 5 stars

Very helpful advice

Needed some quick advice just before I purchased the PC I had put together on their website. They were very helpful so I promised to give them a good review, here it is. The PC itself is brilliant and exactly what I wanted.

1 September 2015
Unprompted review
Rated 1 out of 5 stars

Faulty item, no refund/replacement

I ordered a Custom PC from Build Your Box on October/2014. The SSD drive was faulty and running much slower than advertised (slower than a HDD drive). I have sent them several emails about the problem right away, and they kept asking me to update various firmware on the PC. I finally got around updating all of them, and the SDD remains at fault. They told me they could take a look at it, but I would have to pay a fee. This is completely unacceptable, they sold me a faulty PC and refused to refund me or replace the item. I believe suggesting to charge me a fee to fix a broken item they sold could only be done in bad faith.

EDIT: Later on I've found out they had screwed only a few of the screws on my motherboard, which suggests they might lack technical knowledge.

24 July 2015
Unprompted review
Rated 5 out of 5 stars

Build Your Box

Good service - was a little nervous buying a bespoke PC over the internet. I received good support in the specification stages, the PC was built and delivered on time and works as expected.

One small question I had after delivery was answered promptly and effectively so good after sales service too.

20 April 2015
Unprompted review
Rated 5 out of 5 stars

SUPER SERVICE

Helpful, responsive, Good Value, know what their doing, excellent communications, fabulous build quality, i cant reate them highly enough, will defianately use them again next time no question or doubt about it
You will not regret using them, i give them 11 out of 10

8 April 2015
Unprompted review
Rated 5 out of 5 stars

Highly recommended, simple process, communicative, ahead of schedule!

I received the completed box right on time from the tracker
info the courier provided. – IMPRESSED. I was also equally impressed
the machine was built/tested and delivered inside the scheduled
delivery date – again, more than impressed.
I found this to be one of the easiest complex purchases I have made
and commend you and your staff in doing such an excellent job. Quality
is excellent, communication excellent and I wish you every success
onwards and upwards.
Thank you for making this a very memorable and happy experience.

15 February 2015
Unprompted review
Rated 5 out of 5 stars

Literally perfect!

This computer is better than I had ever hoped for! The process of designing a PC on this site is so much better than any others I have seen, it's straightforward and very enjoyable. The order arrived precisely on schedule, and was ready to go out of the box, and I was kept up to date with the whole building and ordering process. I would have been curious to know though what was happening in more detail, such as the tests the computers go through and stuff.

Strongly recommended though!

26 January 2015
Unprompted review
Rated 5 out of 5 stars

Excellent service

Website is excellent, pc was built with no issues and arrived within 1 week. Nice to find a site where windows 7 can be specified with no extra cost.

15 January 2015
Unprompted review
Rated 5 out of 5 stars

Easy to use website, prompt delivery and progress updates

I have ordered three machines so far from BuildYourBox. The website is easy to use, the machines were built and delivered within a week and there were regular updates on progress.
I used to source the components and build my own, but both in terms of price and effort, buying online has been easier.
I will use them again when the next machine needs replacing.

5 December 2014
Unprompted review
Rated 5 out of 5 stars

excellent service, excellent product.

I had my doubts about ordering such an expensive item online, but it was a no-brainer when compared to high-street pre-built options. my new computer is built superbly; very organised and tidy. it arrived exactly when predicted too.
Build Your Box have saved me a ton of hassle for a great price - as long as you know what you're doing as far as computer parts are concerned, you'll get just what you're after!

22 October 2014
Unprompted review
Rated 3 out of 5 stars

PC Build quality

My experience is of 1 machine only ,the rear of the case arrived dented ,the company did not want to know they said the photgraph of the machine leaving them was perfect , i fixed this myself, the second problem i had in which i did not contact them was the usb connector inside was not seated correctly 5 min fix , would i buy again 50/50 depends if i had time to build my own box

9 October 2014
Unprompted review
Build Your Box logo

Reply from Build Your Box

Thanks for your feedback, it will help us improve our service. It sounds like the issues occurred during delivery. Glad to hear you were able to overcome these issues and the build appears to have had no major issues. We do hope that you do not have enough time to build your own PC in the future as we would like to deal with you again.

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