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Building Plastics Wales Ltd Reviews 

127
•
TrustScore 5 out of 5

4.8

Home Improvement Store
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Review summary

Created with AI, based on recent reviews

Looking at 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products as great and ideal for their needs, noting their quality and how they meet expectations. Many people highlight the efficient and excellent service, appreciating good communication and prompt problem resolution. Reviewers frequently mention the competitive prices, finding them much cheaper than alternatives. The delivery service is also widely commended for being quick, fast, on-time, and well-packaged. However, some customers also noted occasional issues with delivery, mentioning that orders were sometimes later than expected or that not all items arrived at once, causing minor delays to their projects.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the quality and... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the promptness and... See more

Price

Customers had positive experiences with price, consistently finding products at a good and reasonable cost.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good product will never have to paint skirting boards again , just a quick wipe over ,done . Very informative , good price , chose the day of delivery turned up when expected . Will definitely orde... See more

Rated 5 out of 5 stars

The product was great and it was delivered quickly and it is lovely to find a UK vendor for these items as I had expected to have to go international or at least European and I am glad I was able to s... See more

Rated 5 out of 5 stars

Had the products I needed at a good price. Swift delivery, although the delivery company failed to deliver all the items in one go, but after a quick telephone call to Building Plastics they had the m... See more

Rated 5 out of 5 stars

The product was delivered promptly and securely wrapped. They offered excellent assistance with my silly question (which was my fault) and explained how to raise the issue further. Overall, outstandin... See more

Company details

  1. Home Improvement Store
  2. PVC Windows Supplier

Written by the company

National Coverage throughout the UK using our own vehicles and specialist courier companies. 99.9% of the products are stocked ready for Same Day dispatch. Sign up to our special offer newsletter today and don't miss a bargain. Are you trade? Why not open up a trade account. Building Plastics (Wales) Ltd is a small but rapidly expanding family run business, founded in 2010 and re-branded in June 2014, operating out of our trade counter and warehouse in South Wales. Building Plastics supply Home Improvement products to the Trade and DIY, through their Trade counter and Online Store. We deliver all over the UK and Ireland using our own Vehicles and specialist courier services. Our mission is: To provide a service to the trade and public and to take advantage of the opportunities that exist for sales on the internet providing national coverage through-out the UK and Ireland. To perform for our customers the highest level of products supply services at fair and market competitive prices. To ensure the longevity of our company through repeat and referral business achieved by 100% customer satisfaction in all areas including timeliness, attention to detail and service-minded attitudes. To maintain the highest levels of professionalism, integrity, honesty and fairness in our relationships with our suppliers and customers

Contact info

4.8

Excellent

TrustScore 5 out of 5

127 reviews

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4.8

All reviews

(127)

39 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Service.

Delivered on time, efficient service, good communications reasonable prices. considerate and helpful staff.
Highly rated supplier.

11 December 2025
Rated 5 out of 5 stars

A+ for the plastic panel

This panel is ideal for the work I have in mind.
Sadly the delivery was later than expected,
which delayed the job by a week, however, the driver was polite and friendly.

8 September 2025
Rated 1 out of 5 stars

Just don’t bother

Just don’t bother

Firstly the courier couldn’t get access to the property because he was at the wrong property.

Secondly the courier then left even after asking him to stay so I could check my fascia’s and soffits but he was simply too busy

Thirdly my fascia’s and soffits are both damaged but as it clearly states on your website/ products if the courier leaves then no refund can be issued.

As the company uses this courier service I believe it’s the company’s fault for using a known shite company.

With that I urge people to find a different supplier than you.

Thanks

28 June 2025
Building Plastics Wales Ltd logo

Reply from Building Plastics Wales Ltd

Thank you for taking the time to leave a review, and we're truly sorry to hear about your recent experience.

We completely understand how frustrating it must be when you're expecting a delivery and things don't go as planned—especially when it's due to something out of your control. Unfortunately, in this instance, the courier team was unable to access your property due to vehicle size restrictions, which created unforeseen complications in getting your order to you smoothly.

While we work with third-party couriers who handle delivery logistics, we take full responsibility for ensuring your order arrives as expected. We're actively reviewing this case to explore better solutions for properties with limited access, and we’re committed to improving communication so our customers are better informed when special access requirements might affect delivery.

Your feedback is invaluable in helping us improve, and we truly appreciate your patience and understanding.

Warm Regards
Vaughan

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