Booking process was straight forward. Prices were good. Everything was straightforward except when it came to checking in online with the airline. The budget air site had a link that did not work.... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
+ very easy to use, very quick confirmation. unbeatbale price. - Conditions for changing and cancelation not clear and obvious enough. --- MAJOR ISSUE: Absence of a 24-hr cancellation policy, which... See more
Company replied
The process to purchase was easy. The airline's record locator was hard to reach. The seats purchased with the transaction were not assigned immediately.
Company replied
The booking process was fairly easy once all of your information was in place.The only downside was all of the add ons kept increasing the price. But still worth while as it was about $300 less than b... See more
Company replied
3.5
Average
30K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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web site was clear and easy to surf...
22 July 2026
Unprompted review
Reply from BudgetAir.com
We are delighted to hear that you found our website clear and easy to navigate. Your positive feedback is greatly appreciated.
It was fast and easy
It was fast and easy. Cheapest flight I could find!
22 July 2026
Unprompted review
Reply from BudgetAir.com
We're delighted you found our booking process quick and easy, and secured such a great flight price! We appreciate your positive feedback.
Customer Service is terrible
Customer Service is terrible. Try to change a flights and asked one alternative one. Very helpful.
23 July 2026
Unprompted review
Reply from BudgetAir.com
We apologize for the trouble you experienced when trying to change your flight. We need your booking number to see what happened and how we can help you. Please share via a mail we have send to you . Thanks and kind regards Klara
Professional customer service and…
Professional customer service and support. Great communication skills.
22 July 2026
Reply from BudgetAir.com
We're so glad to hear that our customer service and communication skills met your expectations. Thank you for your kind words!
Reply from BudgetAir.com
We're so happy to hear that booking your flight was easy and that you appreciated our packages! Thank you for your wonderful feedback.
Easy to use website, low prices
Easy to use website, low prices, no click and bait unlike other booking sites.
22 July 2026
Reply from BudgetAir.com
We're thrilled to hear you found our website easy to use and appreciate our transparent pricing. Thank you for recognizing our commitment to avoiding clickbait!
Always a great experience with this…
Always a great experience with this booking site , no hidden charges no drama . If your travel plans are simple this is the best site for savings and also trustworthy
23 July 2026
Reply from BudgetAir.com
We're so happy to hear you consistently have a great experience with us! We appreciate your kind words about our transparent pricing and reliability. Thank you for your positive feedback!
Easy to book and the prices are great!
22 July 2026
Reply from BudgetAir.com
We are so pleased to hear that you found our booking process easy and our prices great. Thank you for your wonderful feedback!
Reply from BudgetAir.com
We're so pleased to hear that you found the booking process easy and that you plan to use our services again. Thank you for your kind words!
Reply from BudgetAir.com
We're so glad you found our website easy and painless to use. We appreciate your positive feedback!
The best ever so quick and easy process on line booking and great deals
It was a great process easy and good deals
21 July 2026
Unprompted review
Reply from BudgetAir.com
We're so pleased to hear that you had such a great and easy experience with us, and that you found our deals to be good! Thank you for your positive feedback.
Straight forward approach
22 July 2026
Reply from BudgetAir.com
Thanks for your 5 star review, have a great trip !
Reply from BudgetAir.com
Thanks for your 5 star review, have a great trip !
Do not book with them
Accidentally paid for the wrong trip because I was looking for flights on different tabs. I called them within 10min of seeing what I did and the wouldn’t refund me or help switch my flight without over half of what I already paid. It was 900 and they said I would get 186 refunded and lose the rest and to rebook would be an extra 600
And response to your reply, I totally understand that, but I definitely don’t recommend anyone to use your website for that reason I have booked with plenty of other people and if I ever made a mistake, they were more than happy to help me which was way less expensive than what you guys were offering. I know it happens and I know I had to pay something but from your website you overcharge people.
15 July 2026
Reply from BudgetAir.com
Hello Alexandra,
Thank you for your feedback. I understand that it's easy to accidentally book the wrong flight while comparing options.
Please remember that bookings are processed automatically based on the entered information. We are here to help explore possible solutions, but airline fare rules determine if a ticket can be changed or refunded.
These rules limit options, so it’s important to review everything before confirming your payment.
Kind regards,
Spot.
Reply from BudgetAir.com
We are glad you enjoyed your experience. We appreciate your positive feedback!
Lots of glitches
Lots of glitches, customer service was no help, and it just seems the site tries to scam people.
22 July 2026
Reply from BudgetAir.com
Hello Mardan,
We appreciate you sharing your experience. We are currently investigating the glitches and reviewing our customer service interactions to ensure we provide better support. We will contact you soon to understand your query better.
Kind regards,
Spot.
The process to purchase was simple.
The process to purchase was easy. The airline's record locator was hard to reach. The seats purchased with the transaction were not assigned immediately.
22 July 2026
Reply from BudgetAir.com
We appreciate your feedback regarding the purchasing process. We are sorry to hear about the difficulty you experienced with the airline record locator and the seat assignments. We are always working to improve these aspects of our service.
Reply from BudgetAir.com
We are so happy to hear you had a great experience with our booking company! Thank you for your wonderful feedback.
my onward journey ticket not issued yet
22 July 2026
Reply from BudgetAir.com
Hello Akib,
Thank you for your booking! Your onward journey ticket has been issued.
I've just resent your travel documents. If you don't see them in your inbox, please be sure to check your SPAM folder or the Promotions tab (if you're using Gmail).
Good to know!
You can view or resend your travel documents anytime by logging into BudgetAir My Account. Once logged in, go to the Documents & Passengers section.
Kind regards,
Spot
Overall great experience with a swift…
Overall great experience with a swift service and discounted price
22 July 2026
Reply from BudgetAir.com
We're so happy to hear that you had a great experience with our service and appreciated the discounted price! Thank you for your positive feedback.
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