Booking process was straight forward. Prices were good. Everything was straightforward except when it came to checking in online with the airline. The budget air site had a link that did not work.... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
+ very easy to use, very quick confirmation. unbeatbale price. - Conditions for changing and cancelation not clear and obvious enough. --- MAJOR ISSUE: Absence of a 24-hr cancellation policy, which... See more
Company replied
The process to purchase was easy. The airline's record locator was hard to reach. The seats purchased with the transaction were not assigned immediately.
Company replied
The booking process was fairly easy once all of your information was in place.The only downside was all of the add ons kept increasing the price. But still worth while as it was about $300 less than b... See more
Company replied
3.5
Average
30K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Compared with other booking websites
Compared with other booking websites, this one consistently offers the best prices and issues tickets incredibly fast. It’s my favorite booking site, and I’ve had nothing but great experiences with it. Highly recommended!
21 July 2026
Reply from BudgetAir.com
We are so happy to hear that our booking website consistently provides you with the best prices and fast ticket issuance! We truly appreciate your kind words and recommendation.
Reply from BudgetAir.com
We're happy to hear that we provided a good experience for you. We appreciate your positive feedback.
Booked a ticket and within an hour…
Booked a ticket and within an hour reached out to say I got a date wrong and want to cancel and rebook. Every airline allows free cancellation upto 24 hrs. But I had to pay big fee inorder to cancel. This forces us to not to use 3rd party ever!! It was too bad of an experience.
22 July 2026
Unprompted review
Reply from BudgetAir.com
Hello Bhavani,
Thank you for your feedback!
The U.S. 24-hour free-cancellation rule applies exclusively to airlines. As an online travel agency (OTA), we are unfortunately not subject to this regulation, so we cannot offer this 24-hour grace period on our platform.
We asked for your booking number in a separate email so we can contact you to discuss the options.
Kind regards
Steve
BudgetAir
Reply from BudgetAir.com
We're so pleased to hear that you found our booking process easy to use and our pricing to be good. Thank you for your wonderful feedback!
Reply from BudgetAir.com
Thanks! Have a great trip
I didn’t get a text letting me know my…
I didn’t get a text letting me know my flight was canceled and I came to the airport and was told my flight was cancelled. I’m not happy at all.
27 July 2026
Reply from BudgetAir.com
Hello Denetra,
Thank you for the feedback. For last-minute cancellations, airlines are responsible for notifying passengers directly.
Because of this, we will be reaching out to you shortly via email with details on how you can claim compensation directly from the airline for the inconvenience caused.
Kind regards,
Steve
BudgetAir
Reply from BudgetAir.com
We're delighted to hear that you had such a positive experience with our online booking system. We strive to make the process as straightforward as possible, and your feedback confirms our efforts.
Reply from BudgetAir.com
We're so happy to hear you found our services better and quick! We appreciate your positive feedback.
Reply from BudgetAir.com
We're so happy to hear that you found our service excellent and were pleased with our prices. Thank you for your wonderful feedback!
I had a bad experience with my first…
I had a bad experience with my first booking.
Will never book again.
27 July 2026
Reply from BudgetAir.com
Hello Arun,
We are very sorry to hear that your first booking with us fell short of your expectations. We would love to understand what went wrong, so a member of our team will call you shortly to learn more about your experience and how we can assist you.
Kind regardss,
Steve
BudgetAir
Reasonable price, friendly software user.
Reasonable price that compared to others airplane provider. Friendly, straight forward to purchase the tickets.
27 July 2026
Reply from BudgetAir.com
We're delighted to hear that you found our pricing reasonable and the ticket purchasing process straightforward. Thank you for your wonderful feedback!
Bcoz was easy and I didn’t expect that…
Bcoz was easy and I didn’t expect that I’m going to get my etiket.is my first time buying etiket my salf
27 July 2026
Reply from BudgetAir.com
We are so glad to hear that obtaining your etiket was an easy and positive experience for you! We appreciate your kind words.
Good
Always at least slightly cheaper to book with budgetair than other sites. Thats good.
26 July 2026
Reply from BudgetAir.com
We're so glad to hear that you consistently find our prices to be competitive. Thank you for sharing your positive experience with us!
My confirmation #:BUSA-36169023
My confirmation #:
BUSA-36169023
I’m still waiting for my E-Ticket.
Please send me E-Ticket ASAP!!!
7 July 2026
Reply from BudgetAir.com
Thank you for your review. It seems you missed checking your email as we have sent your eticket 5 minutes after we received your payment. Please check you email and spam . You can also get your eticket form your budgetair my account. Have a great trip and we hope to see you again. Kind regards Klara
Reply from BudgetAir.com
We're happy to hear that you found our service to be a good deal and fast. We appreciate your positive feedback!
QUICK AND EASY SO FAR.
26 July 2026
Reply from BudgetAir.com
We are delighted to hear that your experience with us has been quick and easy so far. We truly appreciate your positive feedback!
Reply from BudgetAir.com
We're so pleased to hear that you found the booking process easy and were happy with the deals you received. Thank you for your positive feedback!
Alert costumes!
I was very happy with a trip I purchased for this coming December 2026 from Miami to Santa Marta, Colombia; everything looked perfect back in March when I bought the round-trip ticket through this agency. In June, I received a message stating that the flight itinerary had changed—a change that didn't work for me. I contacted them, and they told me they would refund the ticket, but that still hasn't happened; I have sent numerous emails inquiring about the refund, but I get no response. I just want to warn others to be careful with this agency because they keep your money.
25 March 2026
Unprompted review
Reply from BudgetAir.com
We are truly sorry to hear about the difficulties you've experienced with your flight itinerary change and the subsequent refund process. We understand how frustrating it must be to not receive a response after numerous inquiries. We want to assure you that we take your concerns seriously and are looking into this matter. Please share your booking number so we can check the latest status and get in touch with you. Kind regards Klara
Reply from BudgetAir.com
We're so pleased to hear that everything worked out well for you and that you found our pricing to be good. We truly appreciate your positive feedback!
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