Budget España Reviews 

We were charged 140€ for pre existing bump next to the licence plate with additional fees + 40€ + 70€ to it. We took pictures before using the car showing pre existing bump but they still want to charge us.
This is clearly a scam and I am pretty sure they use this over and over again. Do not use their service!

Arrived using quick pass and given keys to our vehicle. Shocked to find every panel scratched or dented, not sure if fit for the road. They said they would swap but this took an additional hour to complete, not a great experience.

I lost over €600 with this company. They wouldn't give me the car I had paid for and was waiting there for me because I arrived late to pick it up due to a flight delay of 2 hours. My booked pickup time was 11:00 p.m, the rental company office closed at 11:45 p.m. I called the emergency contact numbers and there was no answer so I emailed them as soon as I found out that my flight had been delayed to inform them of my late arrival to pick up the car. I arrived at midnight and it was closed so I went there in the morning, they opened 7:30am and I was there at 8: 00am.

Check the terms and conditions very carefully and don't make the same costly mistake as I did! If you are late to pick up your vehicle, you will be charged in FULL and not be given the car even if it is available. Also, they claim to give a 2-hour grace period between the booked pickup time and the actual time the vehicle is picked up. However, if the booked pickup time is within 2 hours of the rental company closing time, then the grace period doesn't apply!

I found them to be extremely unfair in their business practises and dealings. It's all about screwing the customer over. They show no empathy or fairness towards their customers. Be careful and think about the risk you are taking by dealing with this type of company. Better to avoid them if you can.

I had booked an 8 seater van for my family with kids and the experience completely ruined our holiday :(

Perfect experience. Arrived early morning and was the first customer there, booked no. 001 and entered. It took me 2 minutes to be in the brand new clean car. An Italina lady called Bianca was super friendly and helpful at the counter. After two weeks, gave the car and another extremely professional lady inspected it and signed that all were perfect and was on my way in a couple of minutes. I have travelled a lot and rented tons of cars, but this was the best experience ever.

I initially booked a 3-day rental with Budget for €116, but was shocked to find an additional €133 charge just because I returned the car 42 minutes late. When I went to the front desk for help, the staff couldn’t assist and simply directed me to contact email support. Unfortunately, email support turned out to be completely useless — I never received any response. There seems to be no way to resolve issues in person, which is incredibly frustrating.

Hired a car through Rentalcars dot com with full insurance picked up at Malaga Airport. We arrived in the evening from the UK and was dealt with by Diego. Really helpful with no push to buy other products. We paid the deposit knowing the excesses and left the airport in a lovely Ibiza. My advice would always be to take photos of the car noting any dents, scratches to paintwork and wheels. You always see negative reviews, well here’s a positive one 🤟

They charged me for something after coming back home.
No explanation what am I being charged for and no answer from Budget customer care.

The service provided was extremely slow. Although there were only two people ahead of us in the queue, it took over an hour to get the car. Also, I was expecting a 9 seater vehicle, but received a 7 seater. This caused a great deal of inconvenience. The delay in receiving the vehicle led to my group missing travel connections and arriving at our destination 6 hours later than expected. My group and I are of the firm opinion that Budget car hire provide an inefficient, disorganised service and are of the view not to use the service again and to dissuade other people from using the service.

The pricing structure lacks transparency, leading to unexpected costs. I was very disappointed to hear the excess was 4000 euros and the cost of bringing down that excess was 70 euros a day. I find that pricing excessive a disappointing and has caused our group disappointment

The budget staff member we were dealing with was continually distracted by phone calls (which he took) and by other customers, equally frustrated as we were. This delayed and prolonged the time it took for our car hire to be arranged.

Rented from Budget at Madrid Airport T4.
4 days rental with unlimited mileage.
We had checked in online using Budget quick pass. When arriving at airport just follow signs for Avis/Budget, then don't go to the kiosk and queue, but down the walk way opposite kiosk in to car park where you will find a bigger office.
We queued for only a couple of minutes and was served by very friendly young bloke who spoke perfect English. He took a few minutes to check my documents and told me the category of car I had booked was unavailable so they had given me a better category for the same price. He gave me the keys and told me which bay the car was parked in. He showed me on the documents some damage that was marked on the car and advised just to take a quick video around the car if there was any damage not showing on paperwork. I did find a couple of small dents and scratches not marked, so beware.
On return just follow signs for car rental and leave the car in any of the Avis/Budget parking bays, which are clearly marked. take the keys back to the office where another friendly gentleman came and had a quick check around the car making sure we had refuelled it. I did point out the couple of marks that wasn't on original paperwork and said i had video, he said not to worry and was happy with condition and said deposit would be returned to my card.
There was a very high excess in case of damage 2800 euros, I was offered insurance to cover this, but had already taken out a policy with reduce my excess which was much cheaper.

Despite the many bad reviews we had a very good experience with Budget in Barcelona Airport.

When we arrive we are 1,5 hours late and worried about late fees, or them even being open as its just past midnight. Luckily they still were open and had no questions as to our lateness caused by the airport.

The hand-off of the car is quick, and efficient. We get a slightly larger car than was booked, as they didn't have the exact car. No try at upping the price which was lovely. The man at the counter speaks excellent English and lets us know what we've booked for and the price that possibly can be paid and does not try to force us to put on any extra insurance.

At hand-in we arrive and a new man is in charge of taking the car. Asks few and simple questions like if the gas is full, if everything was fine.

He asks about a scratch on the mirror that he can't see on the report and we unfortunately forgot to take videos until we arrived at our destination, but we are truthful saying we did not have anything to do with the scratch, and he accepts with no problem, just advising us another time to remember to take videos before leaving the airport, which was our mistake obviously.

Overall a great and professional service by Budget that did not take more than a max of 15 minutes of our time overall.

I am not the first and surely not the last complaining about abusive and always shouting blond lady who works in the Malaga airport office who insult customers and either threatens not to give the car or doesn’t give it at all. In our case we asked her to hurry up because there was a long queue and she went ballistic literally jumping at us with threats and insults. As a result, she said we were unbearable and did not give us the car.

Slow, unethical and unprofessional! We faced abusive behavior from this company female employee in the Malaga airport. She was flirting with two male customers spending over 30min on them discussing beer prices, tourist places etc. And when we and other customers who had small babies and had to wait in the long queue politely asked her to hurry up she jumped out of her work place and came to us invading our personal space, shouting and claiming we were making pictures of her. Considering her poor level of English and agressive behavior I question management ability to hire the right candidates to take care about customers and represent the company brand. As a result, this lady refused to give us a car and the company lost approx 800€ which is “amazing” for business.

The whole system is a scam.

On Booking.com, Budget has a rating of over 9 out of 10. On Google, it’s 1.2 out of 5. After what I’ve experienced, I trust Google more.
Booking.com offers insurance that Budget completely ignores, informing customers on-site that the car has no insurance. They demand a high deposit if the customer doesn’t agree or charge over €50 per day for full coverage if they do.
Budget also adds a series of unclear charges, turning what Booking.com shows as the final price (e.g., €200 for 4 days) into €435 for 4 days in the end.
At the rental desk, customers are presented with a multi-page agreement written in fine print. While this may legally protect Budget, in practice, a traveler arriving after a long flight, needing to handle all airport procedures, has no real chance to review the agreement properly—especially with a queue behind them.
I believe the entire system, the business model of this operator, and to some extent Booking.com's, is designed to exploit the vulnerability and confusion of customers, pushing unnecessary services onto them.
I will never rent a car through Booking.com or Budget again. Additionally, Booking.com has lost a great deal of trust as a reliable platform for booking hotels. It’s a shame, as I was a long-time Genius customer at the highest level.

Rented a car for about a week. Confirmed the price both before and after I dropped it off. Also confirmed that the tank was full. Then they overcharged me with extra fees, and saying there was an additional fuel cost even though I returned it full. I wouldn't recommend renting from them and certainly won't be back. It also took them over an hour to get us a car when we picked it because they couldn't find any keys. Disorganized and scam fees, do not recommend.

Almost impossible to convey our dismay at the treatment we received from the Avis/Budget representative at Malaga Airport. In summary we were offered a different car to the one we ordered that had 11 groups of damage to the bodywork. When we objected and asked for an alternative she told us the only other car was more damaged and that all their cars are damaged and we should know that as frequent renters. We asked for her name and a photo of her identity tag and she threatened to cancel our agreement and tried to call security! It took some time to get her to calm down. When we found our battered car it was next to the car we ordered which was in pristine condition. At that point we just wanted to leave. I contacted Budget for an explanation but, of course, still waiting for an reply. Lesson learnt will avoid in the future and I recommend everyone to do the same.

I have prepaid everything, but they took more than 500€ on top of the agreed rate without a single explanation. I had no accidents, returned the car not damaged, with full tank… unbelievable. I will never use these scamers again.

Hassle free car hire from start to finish. Quick pick up with pre registration. Damage pre noted on agreement and not disputed on return. Nice premium SUV at value price. Easy and relaxed return. Will definitely use again.

I picked up a hire car from Budget at Malaga airport. Super convenient location. The onscreen form showed no damage to the car. The car however was covered in scratches dents and damage. I went back to the agent to ask for another vehicle. They told me the only other one was more damaged. They then told me to video the car to show the damage. This I did. Within 10 minutes of returning the car and after we had been through passport control I received an email telling me that there was new damage and that I would be charged for the repair (I was unable to return to the Budget counter as I was now airside) I asked for evidence of the damage which they eventually produced after two days. Sure enough the scratches were nothing new as my video was able to prove. I think Budget Malaga were trying to con me. I will absolutely never trust them again. Beware. Still no apology.

BUDGET RENTAL, BARCELONA provided us with a faulty car that after a relatively short journey had problems and produced so much smoke that it was lucky it didn't catch fire.
The support following this incident was appalling. Some of which includes waiting all day/evening for towing services. No reasonable offer of a nearby replacement car, leaving us stuck on the first day of our holiday. Getting no reply from Budget Barcelona when we contacted them several times after the holiday to resolve this situation.
Budget have not responded or repaid the rental cost and charged over £80 extra for a 1/4 tank of fuel (small car).
I put in a claim to Holiday Autos, left a reasonable amount of time and now they are not responding to my emails. In short, BUDGET RENTAL, BARCELONA gave us a very unsafe car for our journey and have completely ignored any correspondance after our trip.
If I could give -10 stars to the customer service of both Budget Rental and Holiday Autos I blinking well would.

BE CAREFUL WITH THIS COMPANY -We rented a car at Girona Airport. It was in poor condition but we photographed all the exterior. On returning the car we filled it full of petrol to return it full. We then got the bill with a charge for a full tank of fuel. We sent Budget copies of our bank transacitons and bank support detailing the fuel put into the car, but they said they would not accept this. This company appears dodgy, only trying to charge extras wherever possible and perhaps hoping customers wont check. They were very hard to communicate with also. We will not use this firm again, and would recommend to stay away from them. Very upsetting service which was a pity.