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Buckles Law Reviews 

109
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 98 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the exceptional support received from the knowledgeable team, noting that professionals are approachable, patient, and thorough when handling delicate legal matters. Consumers appreciate how complex procedures are carefully broken down into simple, understandable terms, ensuring everyone feels fully comfortable and well-informed throughout the entire process. However, some people mentioned occasional delays and slow communication when waiting for important updates on their ongoing cases. A few other people also felt that administrative processes were somewhat lacking, noting instances where inquiries went unanswered for days and temporary staffing shortages affected service quality.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, efficiency, and ability... See more

Service

Customers consistently note positive experiences with service, highlighting high-quality advice, professional... See more

Customer service

Consumers find customer service to be positive, highlighting how reviewers receive clear, comprehensive... See more

Response time

Users describe positive interactions with response time, frequently highlighting prompt communication, quick... See more

User experience

Reviewers mention positive feedback about user experience, noting that staff are thorough, welcoming, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have used Andrew Williams previously in connection with our Wills. We wanted to use him again as he is very relatable and such a nice person to deal with. He is thorough and explains things in det... See more

Company replied

Rated 5 out of 5 stars

We used Buckles (Peterborough) to renew our wills. We found them really helpful and they explained things in simple, understandable terms. We had a number of issues that meant things weren't straight... See more

Rated 5 out of 5 stars

Never spoke 'over our heads'. Always explained everything very clearly and only too willing to answer any questions. Guided us though every stage of creating new Wills and Lasting Powers of Attorney.... See more

Rated 5 out of 5 stars

Was recommended to Buckles by Nat West. From start to finish the service was excellent. Jesselyn was so helpful in explaining the process. When it came to the video call Molly was so good at making... See more


Company details

  1. Legal Services
  2. also in
  3. Conveyancer
  4. Divorce Lawyer
  5. Employment Attorney
  6. Estate Planning Attorney
  7. Family Law Attorney

Written by the company

Buckles Law is a full-service law firm committed to delivering high-quality legal advice and exceptional client care. With a strong regional presence and international capability, we serve a diverse client base ranging from individuals and families to entrepreneurs, SMEs, and multinational corporations. We deliver expert legal guidance across a broad range of practice areas, our teams are proactive, diligent and pragmatic in their approach and put the client at the heart of every decision they make to improve the outcomes to the challenges they face. At Buckles, we take a collaborative, client-first approach building trusted relationships, solving complex problems, and helping our clients plan for the future with confidence. Whether you’re navigating a business challenge or a personal milestone, our team is here to support you every step of the way.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

109 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 62% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(109)

99 reviews in the last 12 months

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Rated 5 out of 5 stars

Leasehold Extension

Leasehold Extension

Great service from May Tee at Buckles. May engaged well and was extremely responsive to queries from the other side and provided clear & concise guidance as required to enable matters arising to be closed off quickly. May provided excellent support between April-Sept 2025.

14 July 2025
Unprompted review
Rated 1 out of 5 stars

Won't be recommending

Instructed Buckles to sort out the inheritance of an overseas property. We're now approaching the 7th year and it is still not done. Make of that what you will!

14 October 2025
Unprompted review
Buckles Law logo

Reply from Buckles Law

Hi Alison,

Thank you for your feedback. We’re sorry to hear that your experience has not met your expectations and understand your frustration with the length of time the process has taken. We aim to provide a positive client experience throughout every stage, and your comments have been noted and shared with the lawyer who handled your matter. We appreciate your continued trust in us to sell your property and remain focused on achieving the best possible outcome for you.

Kind regards,
Sophie (Marketing Executive)

Rated 5 out of 5 stars

A real legal company you can trust

Both myself and other members of my family have used Buckles for many years now, in no particular order, wills, probate, deed of variance, power of attorney and both the buying and selling of property. This is a proper company of Solicitors etc and not some “ambulance chasing” type here today and gone tomorrow. All our dealings with them have been done in a proper ethical and professional manner, they delivered what they say and I have no hesitation in recommending them if you want a proper job done.

11 July 2025
Unprompted review
Rated 1 out of 5 stars

Scammers

Cold call you even though you refused to ask for the call. Then charge you for them calling you 4 times a day.
Bad practise take signatures from very ill people in hospital 3 days before they pass. when asked on standards etc told we can't tell you.
Main solicitors allways on holiday obv course they are
How this company abide by the law or do they? After there reviews I don't know

27 June 2025
Unprompted review
Rated 1 out of 5 stars

Don't use them for probate or will…

Don't use them for probate or will related, they take advantage of the situation.
2yrs still no closer to probate.
Billed me for them calling a wrong number, billed me for them writing to wrong address, billed me twice for a clerical error on their part.
Still no probate sorted.
Take advantage of you grieving for lost ones.
Save your money and find a better solicitor.

30 December 2024
Unprompted review
Buckles Law logo

Reply from Buckles Law

Thank you for your feedback. I am sorry to hear you are unhappy with the service that has been provided. We strive to provide the best care and attention to all clients, so it’s important for us to know when this service hasn’t been maintained. Unfortunately, due to SRA regulations we cannot discuss specific client matters in a public forum. If you could email marketing.team@buckles-law.co.uk with some further details regarding your case I can investigate this further.

Rated 1 out of 5 stars

Very disappointing

Very disappointing. Fast, written advice returned the next day, although there was no urgency. Mis-read hard facts, ignored some of my points, didn't ask any questions. No feeling of working for me. Within 5 days I was beaten up and chucked out with the garbage. Given exactly the same treatment as the opposition person gives. Thanks for nothing. The least I expected was for documents to be read correctly.

30 October 2024
Unprompted review
Rated 1 out of 5 stars

Extremely poor service

Extremely poor service. We sought advice from them as the said the were experts in cross boarder matters. It quickly became clear that they were not. We sought advice on the question of Brussels 4 and not once were they prepared to address the question. The only time it was mentioned was to say they couldn't address it without a fee. We paid the fee to find out they had no idea wanted to ask our french notaires for advice. We asked for a refund which was refused. Now we have to proceed to ombudsman and failing that small claims court. This is a pint of principles and I refuse to back down until I get a full refund. Avoid this firm.

30 June 2024
Unprompted review

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