BT Office Furniture & Interiors Reviews 

82
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I would highly recommend BT Office Furniture. I needed some help designing my home office. They offered me a few design options with a range of furniture suggestions within my budget. Customer service... See more

Rated 5 out of 5 stars

Amanda was fantastic...understood what we needed, kept us up to date with delivery progress. She exceeded my expectations in the way she cared about making sure all her promises were carried by her ot... See more

Company replied

Rated 5 out of 5 stars

Simple and like my own Business Approach. The art of Business in a modern world is time management, therefore surround yourself with like minded people and you turn an "average persons work capacity... See more

Company replied

Rated 5 out of 5 stars

We placed a rather large order with BT Office since we were moving offices and redesigning with all new white furniture. Though we had to wait for some pieces due to stock issues, the majority of our... See more

Company replied

Company details

  1. Office Furniture Store

About BT Office Furniture & Interiors

Information provided by various external sources

BT Office Furniture was established in 1994

Our staff have over 50 years combined industry experience.

Previous customers include:

  • Guess
  • Sharp
  • Siemens
  • Selfridges
  • Animal
  • Ryvita
  • Sunseeker
  • Toys R Us
  • Walkers
  • NHS.

    We use our own fleet of vehicles and team of professionally trained installers.

    Ranges include ergonomic office chairs, executive desks, office storage, boardroom tables, call centre furniture, reception desks, library furniture & meeting room seating

    FREE delivery, assembly and installation to most UK areas


  • Contact info

    4.7

    Excellent

    TrustScore 4.5 out of 5

    82 reviews

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    4.7

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    (82)

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    Rated 5 out of 5 stars

    Very professional service

    A very helpful service in helping us to decide what we required & if it would all fit in, with full 3D layouts so we knew what our new office would look like.
    Great installation service with no mesh & a professional installation, leaving our office ready to go.
    very competitive prices, with installation included.

    We would definitely recommend the BT Office company.

    6 November 2014
    Unprompted review
    BT Office Furniture & Interiors logo

    Reply from BT Office Furniture & Interiors

    Thanks for taking the time to write a review Paula. We're extremely grateful and glad you were happy with our service.

    Rated 5 out of 5 stars

    Accommodating, professional, delivered, great communication...

    Thanks BT for your professional service, from tender response through to delivery and installation... just what we wanted!

    15 October 2014
    Unprompted review
    BT Office Furniture & Interiors logo

    Reply from BT Office Furniture & Interiors

    Cassandra we're so happy that you were pleased with our service. I will pass your comments on to Derek who handled your planning, delivery and installation. Many thanks for taking the time to review!

    Rated 5 out of 5 stars

    Efficient, and what you need in an Office move.

    Simple and like my own Business Approach. The art of Business in a modern world is time management, therefore surround yourself with like minded people and you turn an "average persons work capacity surrounded by clowns" into treble his ability. Therefore I work with Companies that have the same ethos and that is what BT Office Furniture & Interiors have.
    Pick up the phone tell them what you need agree and it was done!

    10 October 2014
    Unprompted review
    BT Office Furniture & Interiors logo

    Reply from BT Office Furniture & Interiors

    Thank you Richard for writing such a positive and insightful review. We really appreciate it and are very glad that you have always been happy with our service and products.

    Rated 5 out of 5 stars

    Great company. Great products.

    I ordered a board-room table and some drawer sets for my office. The blokes arrived (from 250 miles away), carried the huge table upstairs, along with the drawers, and built it in position. The quality of the table is really good. I'm very pleased with the product and the company - and we have used them again since!

    18 September 2014
    Unprompted review
    BT Office Furniture & Interiors logo

    Reply from BT Office Furniture & Interiors

    Hi Andy - wow that was the quickest review we've ever had! Many thanks for taking the time to write this and we're very glad you were happy with the service.

    Rated 5 out of 5 stars

    Fantastic Service !!

    Customer Service from BT Office Furniture was outstanding. A lady called Amanda helped and guided me all the way through and was so helpful and friendly. Her advice and expertise were invaluable. The furniture was very reasonably priced and we are extremely happy with it. I would thoroughly recommend BT Office Furniture to anyone!

    6 August 2014
    Unprompted review
    BT Office Furniture & Interiors logo

    Reply from BT Office Furniture & Interiors

    Hi Tracy. We've informed Amanda about your kind review and thank you for taking the time to post your comments!

    Rated 5 out of 5 stars

    Great assistance and excellent service!

    We ordered some desks for our office which had to match in with the others we already had so after contacting BT Office Furniture I photographed them and sent the pictures over.

    The assistant was very helpful and when the products arrived they matched perfectly! The desks were delivered on time and assembled for us.

    A very good and efficient service!

    6 August 2014
    Unprompted review
    BT Office Furniture & Interiors logo

    Reply from BT Office Furniture & Interiors

    Thank you for taking the time to post a review Stewart. We're glad you were happy with the service.

    Rated 5 out of 5 stars

    Great customer service! Efficient, friendly installers!

    We placed a rather large order with BT Office since we were moving offices and redesigning with all new white furniture. Though we had to wait for some pieces due to stock issues, the majority of our order arrived on schedule. The installation team was efficient and in no time put together our entire office: 4 desks, 5 large cupboards, file cabinets, chairs and two tables. We would definitely use their products and services again.

    5 August 2014
    Unprompted review
    BT Office Furniture & Interiors logo

    Reply from BT Office Furniture & Interiors

    Hi Jim. Thanks for your review. Sorry about the wait, but glad to hear you were happy with the service!

    Rated 5 out of 5 stars

    Knowledgeable, witty and intelligent conversation from the first meeting.

    Amanda was fantastic...understood what we needed, kept us up to date with delivery progress. She exceeded my expectations in the way she cared about making sure all her promises were carried by her other colleagues so that no one let us down. Great job - thanks Amanda.

    14 July 2014
    Unprompted review
    BT Office Furniture & Interiors logo

    Reply from BT Office Furniture & Interiors

    Many thanks Alan for your kind review. I have passed on your comments to Amanda who is naturally thrilled that you are a happy customer!

    Rated 2 out of 5 stars

    4 Attempts To Install 2 Pedestals and 4 Cupboards

    We used BTOffice a month ago for 41 new desks and chairs for a new office fit out. The build and installation went really well.
    We realised we needed a bit more storage so went back to BTOffice and ordered 2 pedestals and 4 desk-height cupboards. The guys turned up on the agreed date but could not complete the build as not all the fittings were there so only had 2 complete items. They then visited a second time, still didn't have the correct fittings so only completed 1 more item. They visited a third time, again not having all the fittings so no more items completed. I am awaiting their 4 visit today to complete the last of the items. Lets see if they bring all of the fittings?!?!?!?!?
    After our first order I would have awarded BTOffice 5 / 5. However after the complete cock-up of the last order I would only award 2 / 5.
    Not good.

    10 July 2014
    Unprompted review
    BT Office Furniture & Interiors logo

    Reply from BT Office Furniture & Interiors

    David, we're really sorry that you were unhappy with our service.

    Occasionally there are circumstances beyond our control which prevent us from completing the installation the same day - although we always make every effort to find a quick solution.

    On the initial visit we discovered the fixings had not been supplied by our manufacturers when the packaging was removed. This was unfortunate and we sourced the required parts as quickly as we could.

    We returned the following day with the parts but found that some other fixings required had been discarded onsite, so we were unable to complete the assembly.

    Having spoken to our installers, we understand the job was completed on the 3rd and final visit the following day.

    We sincerely hope you will accept our response as an apology and understand the sentiment with which it was written.

    Kind regards,
    The BT Office Team

    Rated 5 out of 5 stars

    Brilliant business to deal with from start to finish of our project

    I found BT Office Furniture and Interiors a great company to deal with from my initial telephone call to Derek who was able to interpret my brief and provide a clear layout drawing and costs to the team who delivered the equipment. They are great ambassadors for the company and couldn't do enough to help us.

    4 April 2014
    Unprompted review
    BT Office Furniture & Interiors logo

    Reply from BT Office Furniture & Interiors

    Maria, we are very grateful for your positive review and glad that our team were able to facilitate your installation. Thank you!

    Rated 5 out of 5 stars

    Distance no object

    I am more than happy to recommend this company, we have used them for all our furniture requirements for the past 5 years. Delivery is quick, quality is excellent, staff are extremely helpful.

    7 March 2014
    Unprompted review
    BT Office Furniture & Interiors logo

    Reply from BT Office Furniture & Interiors

    Hello Dawn. Many thanks for you kind and positive review. It is greatly appreciated.

    Rated 5 out of 5 stars

    They offer a good selection of office furniture at value for money.

    The sales and installation staff were both helpful and accommodating. The installation was swift and painless. The furniture we chose was good quality and sturdy. The only down side was a lead time of 3 weeks as we were in a hurry. However, they never the lessl managed to supply and install prior to our deadline.

    6 March 2014
    Unprompted review
    BT Office Furniture & Interiors logo

    Reply from BT Office Furniture & Interiors

    Hi Carl...glad to have met your deadline. Thank you for taking the time to review!

    Rated 5 out of 5 stars

    There is no better office furniture provider than BT Office

    If you need office furniture then speak to my mate Derek Flood at BT Office furniture as the guy is a genius when it comes to planning the layout of your offices. He's efficient, understands your business needs and has such a vast array of experience that he always has a solution to your problems.

    6 March 2014
    Unprompted review
    BT Office Furniture & Interiors logo

    Reply from BT Office Furniture & Interiors

    Hi Paul. Many thanks for your review. I will pass this on to Derek (I hope it doesn't go to his head!)

    Rated 1 out of 5 stars

    Mean spirited

    Once delivered and assembled I thought the furniture was too big for my office. I phoned straightaway and asked if I could return or have credit note, accepting there would be some handling charge as there's nothing wrong with it, but first they said no because they wouldn't have the packaging to store it safely, then when I said I had the packaging they just said no. I understand they have no obligation to accept returns but it just seems mean. Now I have to make up my mind whether to cut it down to manageable size or sell on gumtree for a tenth of cost. Can't believe they sent me a feedback request!

    4 January 2014
    Unprompted review
    BT Office Furniture & Interiors logo

    Reply from BT Office Furniture & Interiors

    Hi Bernie, thanks for taking the time to complete a review.

    We're so sorry that you were not happy with the desks you ordered. We send a feedback request to every one of our clients because we believe that each review is valuable.

    Feedback, both positive and negative, allows us to look at our procedures and make decisions as to whether our our policies need to be reviewed. Our policy is not to take back furniture that has been fully installed as we do not sell second furniture and would not be able to restock the products for resale.

    We understand that this must be frustrating for you and are sorry you were unhappy with our service.

    Rated 5 out of 5 stars

    knowledgeable, courteous and informative

    I ordered a chair, was telephoned to discuss my order and even emailed by their team. I received it on the day I needed it, it was put together well and is so comfortable. BT Office furniture is a long way from me but I was made to feel like distance wasnt a problem, even though I only wanted one swivel chair.

    3 January 2014
    Unprompted review
    BT Office Furniture & Interiors logo

    Reply from BT Office Furniture & Interiors

    Hi Sharon and many thanks for your 5-star review. It was no trouble at all.

    Rated 5 out of 5 stars

    Bloomin' Tremendous

    Great sales team and excellent delivery. Chair arrived with a few days.
    Thank you.

    2 January 2014
    Unprompted review
    BT Office Furniture & Interiors logo

    Reply from BT Office Furniture & Interiors

    Thank you for your positive review Brenda. Glad you like your chair!

    Rated 5 out of 5 stars

    Nigel and his team did us proud

    After much faffing around by me I eventually placed an order which the team at BT Office dealt with promptly and most efficiently. Thanks chaps.

    2 January 2014
    Unprompted review
    BT Office Furniture & Interiors logo

    Reply from BT Office Furniture & Interiors

    Thanks John. I've passed on your review to Nigel (who is feeling very pleased with himself!)

    Rated 5 out of 5 stars

    Fast efficient service at a great price.

    Pleasure to deal with, they did exactly what they said they were going to do. Unless someone offers me good quality office furniture plus a great service for free I can't see myself ever going anywhere else.

    2 January 2014
    Unprompted review
    BT Office Furniture & Interiors logo

    Reply from BT Office Furniture & Interiors

    Rocco that's great to hear! Thanks for taking the time to post a review.

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