BT Store Reviews 44

HORRENDOUS CON!
I ordered an item £650
Yesterday. I got an email today asking for proof of address in the form of a utility bill. My bills are on standing orders so I attached a photo of my TV licence. Checking my sent email attachment, all I have is a BT logo, not my TV license. Now the best bit !! Try to ring them, but you can't speak to a person !! So, sent a request for a callback.
Note back saying we will respond in 16hrs!!!! WHAT. By the way they have my cash in the meantime and none if this crap is set out in the sales add's. Can this be true of BRITISH TELECOM, how sad.

Ordered a hard drive earlier this week, BT was a few pounds cheaper than Amazons sale price and I assumed BT was as trustworthy as Amazon, but I was wrong.

Immidiately after Amazons sale on this product ended they canceled my order and informed me I can reorder for £40 more.

Email:
'Hello

We have had confirmation from our suppliers the price has increased. We have cancelled the order and if you wish to purchase at the new price online you can do so by following the below link.

Seagate 8TB Backup Plus Hub USB3.0 Desktop Hard Drive (STEL8000200) | BT Shop

Thanks
Rebecca
BT Shop'

They did the exact same thing a few years ago when I ordered some hardware for work, they wait a few days, then cancel your order and tell you you can reorder for an unreasonable price.

what a great store to shop from

Ordered 2 adsl filters from BT as ones I had previously ordered, from other suppliers, did not have a ring capacitor despite being advertised as fully bt compliant. The bt rep assured me their filters had the ring capacitor so I ordered them. They arrived the next day and worked perfectly. Very satisfied with the product and the service.

I purchased a BT Signal Assist. BT shop were very efficient in delivery. Following the very brief instructions (Cisco Product) it was easy to install. However the connection to the internet fails completely. At the moment I have a £20 paperweight that is eating electricity trying to provide what is supposed to do. The review website is poor too. Google verification fails to work and it does not work on legacy browsers.

Horrific service. Items not delivered and accusatory approach to my issue.

Took 2 weeks to respond accordingly and response less than satisfactory.

Simply do not care about customers satisfaction only care about signing you up under false pretences and false promises of free goods that never arrive.

Between BT and Royal Mail I have never seen service levels so incompetent and neither seem to be able to respond to concerns or get my items delivered.

Extremely good service and product ordered JBL Live headphones and received them within days of ordering them ..headphones are great and give fantastic sound and the delivery was extremely quick .
Yes would definitely recommend both BT shop and the headphones

Sont bother if you want anything from BT.

LET ME CANCEL MY CONTRACT YOU THEIVES!!! WORD OF WARNING, DO NOT JOIN BT. THEY OFFER YOU GIFTS THAT THEY DO NOT DELIVER. SAY THAT THEYL GIVE THEM TO YOU AFTER YOUR CANCELATION PERIOD ENDS, SO THAT YOUR TRAPPED INTO THEIR CONTRACT AND THEN THEY DONT GIVE YOU YOUR GIFT!!!

Bought a WD hard drive showing 150 in stock, received an email next day saying it was not available - took nearly a week to get my money back

Pathetic service - AVOID !!

Advertised WD hard drives via their online shop at a massively discounted price across the whole range.

I bought one, paid online, got an email update of my purchase, letting me know I could track the status of my order telling me that they aim to deliver within 3 days.

The next day I excitedly checked the status of the delivery of my new hard drive, only to find that without a by-your-leave no email explanation or issuing a refund, they've cancelled my order.

That's right, they've just cancelled my order of goods that I've paid for and are or at least should be My goods, without refunding me or sending me an email. They've just left me waiting in for my delivery of my goods, with no intention whatsoever of actually supplying them.

In my book anyone that knowingly takes payment for goods that they do not own & have no intention of supplying is acting dishonestly and outside of the law, large companies are no exception to this rule.

I have complained to them only to be told that their managers are all in a meeting about this, if they can get stock they'll honour my purchase.

In the meantime, they've taken my money for goods that they don't hold stock of, cancelled my order & appear to have no intention of either supplying the goods or refunding my money.

Rubbish Service
Still waiting after over a week since I placed order online,No emails, No delivery status nothing,Phoned customer service team who were totally incompetent and did not have a clue.
Will never use BT again.

Very unsafe to pay from this company , you will your not saving by using them if you think this way . The ticket will be not complete and they will make you pay more . 0 star this what they should get

Really poor service. ordered a nas drive it never arrived and then I had to prove they had my deposit before they would send it back. Deliberately difficult, disingenuous customer services agents.

Not the best very disgusting servy

Great company, very helpful

Offer e-mails keep pouring in to get you to spend with them but when they started sending me offers which advertised savings and the usual price was lower that the now cheaper price I complained. Basically they just said human error tough luck , Always shop around as i found the products at a cheaper price with quicker delivery at four other outlets...Just because they say it is cheap or a saving do not ever believe them

excellent product which was very efficiently delivered