Brydge Reviews 129

I purchased a keyboard from this company, paying up front and even paying extra £14 for expedited shipping. When I ordered they promised the item was in stock and shipping.

A week later no sign of the item even shipping, let alone arriving. Their stock levels on their website now read “shipping in 3 to 5 working days”. To make it even worse, I have emailed them twice and they have completely ignored me. They promise response within 24 hours.

There is no contact number and no other way to get hold of them. I emigrate to the other side of the world in a few weeks and am beginning to think I will never see my keyboard or my money back.

Avoid this company.

Poor communication options. I placed an order which I now need to change. But despite many attempts to contact them by email, website and phone I have had no response. It is impossible to find a person to speak to. The customer services department are elusive - I called many times and on each occasion was meant with an automated response. Heaven help me if I ever buy a product from them that later becomes faulty. Shocking service.

DONT BUY! Terrible customer service. I had an email when first purchased that said get by May 2019. I then purchased, had a subsequent email saying it will arrive with me in Mid-May then got an email a few days ago saying it will be June. For people who commit so much money you really should give better comms. On top of this when I asked for a discount for the inconvenience and lies I got a refund or 20% off a product with a brand who lie. Nice one

Ordered *and paid* for product on January 9, for delivery March. No communication then today I get informed that my keyboard will arrive maybe late May… and that production has not even started yet. Beyond disappointed. @Nick Smith and @Toby Mander-Jones – you should be ashamed of yourself for the misleading and deceptive conduct you have shown since December of last year. Fair enough that you have had manufacturing issues, but to take peoples’ money a full 5 months before you can deliver is unconscionable. You have done your brand untold damage. To others who are reading this or contemplating ordering a keyboard, don’t. Go buy Logitech, or at least wait until these keyboards actually materialise.

Edit: re company response in April... I did contact support. Check the records of your support team member Kieran on February 12.

Edit: re your weekly updates. They only started two weeks ago, so I have had 2. As for identifying where our keyboards are in the process and when we can receive them. Perhaps you didn’t read the update? “As soon as possible” hardly qualifies. Here is the text of your “update”

Hi scott,

With production of the Brydge Pros commencing next week, I wanted to provide an update on the development process.

I'm joining our Head Engineer and Quality Control team to oversee mass production and work towards getting the Brydge Pros out to our pre-order customers as soon as possible.

We know this process has taken a long time, however the wait is nearly over. We sincerely appreciate your patience and support and will continue sending regular updates as your Brydge Pro is assembled, sent to our warehouses, packed, and shipped to you.

Kind regards,
Nick Smith
Co-CEO and Founder