“Feux de Route” by Caty Latham Won an auction three days ago in Denmark, today in Stockholm Sweden prior to lunch i got mess. from postnord that delivery been done. Opened front-door and an extreme... See more
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I had a problem which was solved in a most satisfactory manner. Don't try to sell inexpensive items here. But I have bought some more exclusive items for fair prices. Auctioneers can never promise a c... See more
I purchased one print and one painting, for a total of 10,300 DKK (Eur 1,380). The transport charges were an additional 8,925 DKK (Eur 1,200). It is said that you can arrange your own transport, but i... See more
Company replied
Extremely bad experience as well. I wish I had read the other reviews before. Way to high delivery cost and in the end to arrive my package totally destroyed. For a medium size picture 50*60 cm the... See more
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Company details
Written by the company
Bruun Rasmussen har i 70 år været bindeleddet mellem unikke genstande og interesserede købere. Med branchens største erfaring og mest professionelle rådgivning, vurdering og beskrivelse auktioneres flere end 100.000 genstande hvert år inden for kategorierne kunst, design, antikviteter, smykker, armbåndsure og samlerobjekter.
Contact info
Nørgaardsvej 3, 2800, Kongens Lyngby, Denmark
- 88 18 11 11
- info@bruun-rasmussen.dk
- www.bruun-rasmussen.dk
3.1
Average
219 reviews
Replied to 90% of negative reviews
Typically replies within 1 week
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im costumer from around 4 years and i…
im costumer from around 4 years and i want to thanks BR. no more comments 5 star
5 October 2025
Unprompted review
Reply from Bruun Rasmussen Kunstauktioner
Dear Liviu,
Thanks a lot for your positive and kind feedback.
Hopefully, we can keep the five stars for many, many years to come and offer you great auction experiences.
With kind regards,
Bruun Rasmussen Auctioneers
Reply from Bruun Rasmussen Kunstauktioner
Dear J.P. ,
Thank you for your positive feedback.
We are very pleased that you had a wonderful experience. We look forward to assisting you again in the future.
With kind regards,
Reply from Bruun Rasmussen Kunstauktioner
Dear Jacob,
We are very happy for the positive feedback.
Thank you for taking the time to write it.
With kind regards,
Bruun Rasmussen Auctioneers
wow smart move to ask for a creditcard…
wow smart move to ask for a creditcard the second one should place a bid, now i didnt have the time to bid on the lot and the seller lost money to. Ask when one logg in instead, amazing......
2 March 2025
Unprompted review
Reply from Bruun Rasmussen Kunstauktioner
Dear Tobias,
Thank you for your much appreciated feedback.
To prevent bidders from the exact situation as you have described, we are automatically asking first time bidders to register a valid payment card, when logging into the customer profile.
If a card has been registered previously, but has expired, we are sending an e-mail notification with a reminder to update the card.
If you have any further questions, please reach out directly to customerservice@bruun-rasmussen.dk
Wishing you a lovely week ahead.
With kind regards,
Bruun Rasmussen Auctioneers
After 2x sending an email about a lot…
After 2x sending an email about a lot which is not correspondending with the descrition NO answer or contact at all.
20 December 2024
Unprompted review
Reply from Bruun Rasmussen Kunstauktioner
Dear Jan,
We apologise for the lack of timely communication, which is not up to our standards.
I have asked the relevant department to contact you directly, in order to address any unresolved issues.
Thank you for taking the time to write this feedback.
With kind regards,
Bruun Rasmussen Auctioneers
Outrageous transport costs
I purchased one print and one painting, for a total of 10,300 DKK (Eur 1,380). The transport charges were an additional 8,925 DKK (Eur 1,200). It is said that you can arrange your own transport, but in practice that is impossible. By any standard, this is an outrageously high price, negotiated by the auction house, at the huge expense of ordinary clients. Never again.
7 November 2024
Unprompted review
Reply from Bruun Rasmussen Kunstauktioner
Dear Philip,
Thank you for taking the time and effort to comment on your experience.
We have chosen to collaborate with affiliated shipping companies, who represent the level of service we find appropriate. Depending on the item purchased, it is not always possible to send it by courier, which makes delivery relatively more expensive.
It is meant as a convenient service, but clients are always more than welcome to arrange shipping on their own if preferred. Most items offered for auction, have a fixed delivery cost which is informed already when placing a bid.
We are sorry, that you find the suggested transport solution too expensive and hope you will manage to find another transporter on your own.
Wishing you a wonderful day.
With kind regards,
Bruun Rasmussen Auctioneers
I have been a customer for a year and…
I have been a customer for a year and buyed several artworks and the first time y had problems, the customer cervice was so poor.
they erase a 28 % procent for nothing
Catawiki only 9 % and the customer service is 5 stars.
I never will use B R again.
11 October 2023
Unprompted review
Reply from Bruun Rasmussen Kunstauktioner
Dear Wolf,
We appreciate you doing business with us. Happy to have had you as a customer.
Auction houses are all different and it is important to find the one matching your preferences.
Although, we are sorry to hear, that you are unsatisfied with both our customer service and business model. You are most welcome to inform further, by e-mailing to feedback@bruun-rasmussen.dk.
Wishing you a wonderful day.
Kind regards,
Lise /Bruun Rasmussen Auctioneers -Part of the Bonhams network
Hermès
“Feux de Route” by Caty Latham
Won an auction three days ago in Denmark, today in Stockholm Sweden prior to lunch i got mess. from postnord that delivery been done. Opened front-door and an extremely well packed box just sat outside. Quality in goods, delivery, payment - top notch extremely satisfied - well done
24 January 2023
Unprompted review
Reply from Bruun Rasmussen Kunstauktioner
Dear Claes,
So happy to hear you had a great experience with our auction house.
And thank you for taking the time to write this review.
Wishing you a wonderful day.
Kind regards,
Lise at Bruun Rasmussen Auctioneers
I had the best experience with BR
I had the best experience with BR. Thank you so much for great service and professionalism! I love my new earrings! Will definitely buy again on next auction.
10 June 2022
Unprompted review
Reply from Bruun Rasmussen Kunstauktioner
Dear Fannymilla,
We are so happy to hear, that you have found something you like. And had a pleasant experience acquiring it. We are looking forward to assisting you with future auctions.
Kind regards, Lise / Bruun Rasmussen Auctioneers
Traditionel Auction House with poor customer service
Whilst BR has improved their website and had a record financial year in 2020, it is clear customer service is not their focus for buyers and sellers with items on the lower end of the price scale (under DKK 20,000). Customer service was poor on site in Havnen and their employees seemed more interested in getting home than ensuring the customer was taken care of. They will lose more customers in the longer term if they do not improve their service level. Plenty of room for competitors to enter the market.
17 March 2022
Unprompted review
Reply from Bruun Rasmussen Kunstauktioner
Dear Linda,
We apologize for not living up to your expectations regarding our service and that we were not able to provide you with a more positive experience.
We are always working on improving our services, so we would like to hear more about the problems you experienced at our auction house so we can address the specific issues.
We offer to sell items valued from DKK 800 and up to several million kroner at our auctions (this means that we can sell items in almost all price categories). We always strive to find the right type of auction (Direct Auction, Online Auction or Live Auction) for the consigned items in order to achieve the highest hammer price and ensure the best suited process, since all three types of auctions have graded commission fees, registration fees and conditions. All of this is meticulously described in our conditions of sale, which are available on our website.
We hope that you will consider returning to our auction house, as we would very much like to establish a constructive dialogue about the items you considered selling with us. In addition, we are ready to assist you with advice concerning purchases at auction, if you are interested in this instead.
Kind regards,
Lise from Bruun Rasmussen
Avoid selling through them
They set too low prices so the product is guaranteed to be sold so they get their commission.
Feel free to buy but sell via another channel.
9 May 2021
Unprompted review
Online examination procedure frustratingly slow
Challenging to book an appointment for a physical item examination by a dedicated specialist at the BR Cph office during these corona times. Sure, we can all comprehend that. The office encourages online examination as alternative. However, turnaround time for email queries is frustratingly long (weeks) and typically require one or more reminders. Subsequent correspondence is equally lingering. Is there too little competition in the Danish auction market for upscale items?
10 March 2021
Unprompted review
5 stars all the way.
I bought a jewel on wednsday night auction.
I paid it on thursday morning.
It has been delivered on friday afternoon.
Item is matching picture and accurate description.
Bidform shows hammer and shipping fees.
I am very pleased,it is was a GREAT experience.
27 September 2020
Unprompted review
Avoid this auction house!
Avoid this auction house!
BR is priding itself of being the oldest and most distinguished auction house in Denmark. In reality it is a bunch of unreasonable and arrogant barkers.
You will experience bad service from the moment you engage with them until you eventually part ways with them. Why:
Unreasonable fees
Unreasonable terms
Unreasonable service
Enter Sothebys, Christies or another competent player, thank you
17 January 2020
Unprompted review
Reply from Bruun Rasmussen Kunstauktioner
Dear Jesper
Thank you for your feedback. We always aim to give our customers the best experience possible when selling or buying at our auctions, so we are very sorry to hear that your experience hasn't met your – or our – expectations.
We always aim to be clear about our terms and conditions when you're buying or selling at our auctions, and our experts are among the very best within their field – that's why we are Scandinavia's most sought-after and credible auction house. Therefore, we unfortunately can't recognize your description of your experience with us and would like to hear more about it. If you have the time, I would be very pleased if you could send me an e-mail at mic@bruun-rasmussen.dk so we can sort out this matter together.
Best regards
Mie from Bruun Rasmussen
I have recently purchased a "Dirks"…
I have recently purchased a "Dirks" gold set. When i picked it op, i realized that the necklace was not made by dirks due to the lack of dirks halmarking (stempel).
I took it to dirks jeweller and they confirmed my doubts that was in fact NOT a dirks necklace. They did not make it!
I returned the necklace to bruun rasmusen and told them that dirks told me it was not made by them. After few days, i was shocked to see that they put it for sale as a dirks!!! Total scam!
I was on the phone with them regarding another matter and the phone operator was so rude and kept interrupting me that i actually had to tell her, can i finish my sentence before you interrupt and say no!!!
Very bad experience all together!!
15 November 2019
Unprompted review
Very good auctionhouse
Very fast delivery and good item descriptions. I have been a customer for years and never had any problems with them.
10 April 2019
Unprompted review
Reply from Bruun Rasmussen Kunstauktioner
Dear Tor
Thank you for your review. We are very pleased to hear that you are happy with our services.
Have a great day!
Best,
Mie
I only had good experiences with Bruun…
I only had good experiences with Bruun Rasmussen. They have been processional and trustworthy when it comes to those auctions that I have bid on.
20 April 2018
Unprompted review
Extremely bad experience as well
Extremely bad experience as well. I wish I had read the other reviews before.
Way to high delivery cost and in the end to arrive my package totally destroyed.
For a medium size picture 50*60 cm they charged 105 euros and not even with insurance to finally getting my package totally damaged and with broken glass. I was lucky enough the paint was not too affected otherwise I would consider myself literally ripped -off
I would highly recommend anyone to avoid doing any kind of business with them.
15 December 2017
Unprompted review
Reply from Bruun Rasmussen Kunstauktioner
It's important to us, that all items purchased at our auction house are shipped safely worldwide. According to our shipping department, you asked for the most economical option with no additional insurances. You were told, that it would be risky to send a painting with such a big piece of glass at a total weight of 20 kilos from Denmark to Spain without an insurance, but you accepted the shipment anyway. We are so sorry, that the glass was broken on the arrival, since the painting was wrapped and handled by professionals all the way. We recommend, that you send your documentation on the damaged painting to our shipping department on shipping@bruun-rasmussen.dk, and then they will follow up on your case.
Extremely bad experience overall
Extremely bad experience overall. I'd recommend any other Scandinavian auction house instead.
22 June 2017
Unprompted review
Reply from Bruun Rasmussen Kunstauktioner
Dear Samuel, we are sorry that you have had a bad customer experience at our auction house. Please let us know, how we can make it up to you. Please contact us on info@bruun-rasmussen.dk
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