My greyhound has received above expectation care while at Bruce’s Wellington park. His bus driver Lauren tells us about his day, giving information about his progress, which is backed up by what we s... See more
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Review summary
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Reviews shaping this summary
My dog Milo has been going to the the Surrey Hills day care for the last 8 months and he absolutely loves it! He is always waiting at the window looking out for his driver Rachel, even on the days he... See more
Company replied
Our fur baby has been going to Bruce’s doggy daycare Woking for 6 months now, she absolutely loves going, when her driver pulls up to collect her she gets so excited which makes me happy knowing sh... See more
Company replied
From the initial taster session, my little Parson, Tuppence, shows every sign of loving her time at Bruce's. The care given by Abi, her 'chauffeur', to Sam (with Holly) in the puppy group to her grad... See more
Company replied
Company details
About Bruce's Doggy Day Care
Written by the company
Where Dogs Thrive Every Day
Bruce’s Doggy Day Care, the UK's leading doggy day care, offers dogs enrichment, socialisation and care.
Who We Are
For over 17 years, Bruce’s Doggy Day Care has been enriching the lives of dogs – and their families – with our unique blend of expert care, enrichment-led activities and genuine love for every dog we meet.
With 11 centres located across the UK, we’re recognised leaders in doggy day care and are trusted by thousands of owners who want their dogs to enjoy happier, healthier days while they’re busy.
The Bruce’s Experience
At Bruce’s, every day is designed to help dogs play, learn and relax in a safe, stimulating environment.
Dogs in our care enjoy:- Acres of secure, private fields to run, sniff and explore
- Natural play zones and sensory gardens to stimulate body and mind
- Heated log cabins for cosy downtime and rest
- Fun, structured activities that build confidence and social skills
- Carefully matched play groups for safe, happy socialisation
All of this is overseen by our fully trained, dog-loving team who get to know each dog as an individual.
Why Choose Bruce’s?
Expert-led care
Our teams are trained in dog behaviour, enrichment and welfare. We carefully supervise play and tailor the day so every dog feels secure, understood and happy.
Enrichment at the heart
We go beyond basic day care. From confidence-building activities to calm rest spaces, our days are thoughtfully planned to support dogs mentally, physically and emotionally.
Safe, happy socialisation
With plenty of space and curated play groups, dogs can build friendships, practise good social skills and enjoy positive interactions in a safe setting.
Stress-free pick-up and drop-off
Our bespoke doggy buses can collect dogs from home and return them tired and content at the end of the day, or owners can drop off directly at one of our convenient locations.
Trusted by dog lovers nationwide
Thousands of families choose Bruce’s for consistent, reliable care and that extra level of attention that gives real peace of mind.
How It Works
- Find your nearest Bruce’s doggy day care.
- Book a welcome chat or Free Taster Day for your dog to try our fields and facilities.
- We’ll get to know your dog and recommend the best routine for them.
- Your dog enjoys fun, friendship and enrichment – you enjoy the peace of mind.
Join the Bruce’s Family
Give your dog the chance to live their best day – every day. Discover why so many dog lovers trust Bruce’s for exceptional care, real enrichment and tail-wagging happiness.
Contact info
United Kingdom
- www.brucesdoggydaycare.co.uk
Let your dog decide!
4.7
Excellent
466 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 76% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Don’t send your dog here!
On numerous occasions I have sat in the car park outside Bruce’s Radlett on my lunch break and there have been multiple dogs locked in a van crying their hearts out. It’s absolutely heartbreaking.
Even when they are in the daycare all you can hear is crying. I’ve read replies from Bruce’s on here and it’s just excuses. So pleased they are finally being exposed as I’ve been making complaints for years!
18 December 2025
Unprompted review
Magnus.
Magnus always comes back happy and really sleeps well the night after he has been! He also is forming a very nice bond with Amy his driver.
15 February 2026
I find that the staff look after my dog…
I find that the staff look after my dog very, if there are any problems I am immediately contacted to it.
13 February 2026
Reply from Bruce's Doggy Day Care
Hi Linda,
Thank you so much for sharing this. We’re very glad to hear that you feel confident leaving your dog with us.
Making sure every dog is well cared for, and that owners feel reassured along the way, is always a priority for our team. We truly appreciate your support and kind feedback!
Woofs & wags,
Bruce's 🐾
Happy exhausted dogs!
We have been Bruce's Ditchling customers since they opened and love the service we received from them. Both dogs come home exhausted and happy. Often still a bit muddy, but that's to be expected with dog ownership!
The last year has clearly been challenging for the team and we have seen huge improvements in communication and information sharing which has been appreciated. Thank you to the team for keeping our dogs happy.
16 February 2026
Unprompted review
Reply from Bruce's Doggy Day Care
Hi Morven,
Thank you so much for taking the time to leave such a thoughtful review.
We’re really pleased to hear how much your dogs enjoy their time with us - tired, happy, and a little muddy does tend to come with the territory!
Thank you for recognising our improvements too - your patience and understanding during a challenging period have been genuinely appreciated by the whole team.
Thank you for continuing to trust Bruce’s Ditchling with your dogs - we’re very grateful for your support and kind words.
Woofs & wags,
Bruce's 🐾
Bruce’s are very friendly and…
Bruce’s are very friendly and professional our dog loves it there. I would highly recommend them to anyone who is interested in sending their dog there.
15 February 2026
Unprompted review
Reply from Bruce's Doggy Day Care
Hi Tristan,
Thank you for your 5 star feedback!
We’re so pleased to hear that your dog enjoys their time with us and that you’ve found the team friendly and professional. It really means a lot when owners feel confident recommending us - we truly appreciate your support and kind words.
Thank you for being part of the Bruce’s community.
Woofs & wags,
Bruce's 🐾
Happy dog. Our dog is always happy to go to…
Our dog is always happy to go to Bruce’s and we feel safe letting her go and spend time there.
The customer service is always great and welcoming
Plus there are plenty events for you or your dog to attend.
Overall a very positive experience
13 February 2026
Reply from Bruce's Doggy Day Care
Hi Elle,
Thank you for sharing such a lovely review.
It’s wonderful to hear that your dog is always happy to join in the fun with us, and that you feel confident and comfortable leaving her in our care. Creating a safe, welcoming environment - for both dogs and owners - is really important to us, and we’re glad that comes across.
Thank you for being part of the Bruce’s community and for your kind words - they mean a lot to the whole team.
Woofs & wags,
Bruce's 🐾
My Tuppence loves Bruce's
From the initial taster session, my little Parson, Tuppence, shows every sign of loving her time at Bruce's. The care given by Abi, her 'chauffeur', to Sam (with Holly) in the puppy group to her graduation to playtime has been fantastic. She's a sociable little soul and I'm sure this has been nurtured whilst at daycare. Formal trainers may repel in horror at the thought of daycare but I know what makes my girl a well-rounded dog. She returns in the afternoon happy, contented and nicely tired.....thank you.
13 February 2026
Reply from Bruce's Doggy Day Care
Hi Julie,
Thank you so much for such a thoughtful and heart-warming review.
It’s been a real pleasure getting to know Tuppence, and we’re delighted to hear how much she’s enjoying her time with us - from her very first taster session through to her weekly playtime. Knowing she comes home happy, content, and nicely tired is exactly what we hope for. It’s also lovely to hear how her sociable nature has flourished along the way!
Thank you for trusting Bruce’s with your little Parson and for your kind words - they mean a great deal to the whole team.
Woofs & wags,
Bruce's 🐾
My dog absolutely loves his days at…
My dog absolutely loves his days at Bruce's. He rushes through the gate always excited & keen to have fun. The staff are so friendly & helpful. They even organised for my dog to be collected and looked after whilst I struggled to get home from London due to the trains.
13 February 2026
Reply from Bruce's Doggy Day Care
Hi Fiona,
Thank you for sharing this - what a lovely review!
It’s so great to hear how excited your dog is to come through our gates each day; that enthusiasm really says it all. We’re also glad we could help out when travel plans went awry - looking after both dogs and their people is all part of our DNA!
Thank you for your kind words and for trusting Bruce’s with your dog. It means a lot to the whole team.
Woofs & wags,
Bruce's 🐾
This is my THIRD review after the first…
This is my THIRD review after the first two were both removed by Bruce’s (so would take these reviews with a pinch of salt as so many are deleted!). We had very negatives experiences and regret sending our dog there. Conditions were not as advertised either.
29 August 2025
Unprompted review
Reply from Bruce's Doggy Day Care
Hi Sophia,
Thank you for taking the time to share your feedback.
All reviews published or removed on Trustpilot are moderated independently in line with Trustpilot’s Code of Conduct, which we fully adhere to.
We’re sorry to hear that your experience did not meet your expectations. As we take feedback seriously, we would welcome the opportunity to better understand your concerns. If you could contact us directly at hello@bruces.dog with more information, we'll be sure to get in touch.
Without specific information, we’re unable to comment further, but we remain committed to transparency and continuous improvement at Bruce’s.
Many thanks,
Bruce's 🐾
Fun and safe environment run by a team of caring dog lovers!
My two little shih tzus, Millie & Sid have been going to Bruces since they were puppies. They get so excited to head off for their day of fun at Bruces Surrey Hills. The mere mention of their much loved driver Izzy, has both of them racing to the door to wait for her arrival. They absolutely love her and she takes such good care of them. When they get home they are absolutely shattered and curl up to sleep after their fun filled day.
I love seeing the photos of what they've been up, clearly having lots of fun and being well cared for by the team. It's great to know that whilst I'm at work, my dogs are having fun and being well looked after by a team who genuinely love dogs!
27 January 2026
Unprompted review
Reply from Bruce's Doggy Day Care
Hi Elizabeth,
Thank you so much for the five stars!
It’s an absolute joy to hear how excited Millie & Sid are for their days with us - and the fact that the mention of Izzy sends them racing to the door really made us smile (we'll be sure to pass this over to Izzy too!). Knowing they feel so safe, happy, and cared for means everything to our team... and a fun-filled day followed by a well-earned snooze sounds just perfect!
We’re also so glad you enjoy seeing our weekly puparazzi photos and updates while you’re at work. It’s really important to us that you feel reassured knowing your dogs are having a great time with people who genuinely love what they do.
Thank you for trusting Bruce’s Surrey Hills with Millie & Sid, we’re very lucky to have them as part of our pack.
Woofs & wags,
Bruce's 🐾
I trust my dog and she loves Bruces
1 February 2026
Unprompted review
Reply from Bruce's Doggy Day Care
Hi Maisie,
Thank you for sharing this!
We’re so pleased to hear that you trust us and that your dog loves her time with us - that really is the best feedback we could ask for.
Thank you for choosing Bruce’s and for your continued support.
Woofs & wags,
Bruce's 🐾
We absolutely love Bruce’s Doggy Day…
We absolutely love Bruce’s Doggy Day Care in Radlett! My puppy is always so excited when we arrive and comes home happy, relaxed, and well looked after.
The team are incredibly caring and attentive,you can really tell they love what they do. It’s such a fun, safe environment and I feel completely confident leaving my puppy there.
Highly recommend to any dog owner looking for a happy, friendly place for their dog to enjoy the day 🐾
9 February 2026
Unprompted review
Reply from Bruce's Doggy Day Care
Hi Debs,
Thank you so much for this glowing review!
We never tire of hearing how happy Bruce's pooches are to get through our gates! That confidence you feel in leaving your puppy with us really means a lot, as creating a fun, safe, and nurturing environment is exactly what we aim for every day.
Your kind words about the team are truly appreciated, and we’re so grateful for your recommendation.
Thank you for being part of the Bruce’s Battlers Green community!
Woofs & wags,
Bruce's 🐾
Rosie day care
What a great place to put your dog. Great people, always on time and whilst expensive you get what you pay for. The dog tells me she enjoys it!
30 January 2026
Reply from Bruce's Doggy Day Care
Hi there,
Thank you so much for your lovely review. We’re really glad to hear how much Rosie enjoys her day care days – that’s what matters most!
Our team works hard to be reliable and to give every dog the best possible experience, so it’s great to know you feel it’s worth it. Thank you for trusting us with Rosie.
Woofs & wags,
Bruce's 🐾
Great day care experience for dogs
The staff are excellent. My dog Scruffy enjoys his days in Ditchling so much. He loves all the staff and they love him, I can tell He always returns happy and contented after the day at Bruces. Thank you 😊 🙏 Catriona
6 February 2026
Unprompted review
Reply from Bruce's Doggy Day Care
Hi Catriona,
Thank you so much for your kind words. We’re delighted to hear how much Scruffy enjoys his days at Ditchling – it’s always the best feeling knowing our dogs head home happy and content after a full day of fun.
Our team will be so pleased to hear your lovely feedback, and you’re absolutely right – they really do love Scruffy just as much as he loves them! Thank you for trusting us with his care and for being part of the Bruce’s family.
Woofs & wags,
Bruce's 🐾
Staff are outstanding at Bruce’s
Staff are outstanding at Bruce’s , the venue needs improvement.
3 February 2026
Reply from Bruce's Doggy Day Care
Hi there,
Thank you for taking the time to share your feedback. We’re so pleased to hear your kind words about our team – they really do go above and beyond for all of the dogs in our care, and your comments will mean a lot to them.
We also appreciate your feedback regarding the centre. It is really valuable and helps us to continue to improve, so thank you for sharing your thoughts with us. We'll be sure to raise them with senior management.
Woofs & wags,
Bruce's 🐾
Beagle Fun
Our beagle, Barkley loves his trips to Bruce's (Ripley Branch), from the point Izzy collects in the morning till his dropped off as a tired dog in the afternoon. Thanks Bruce's!
5 February 2026
Unprompted review
Reply from Bruce's Doggy Day Care
Hi Donna,
Thank you so much for taking the time to leave us your five stars! We love our weekly adventures with Barkley and can't wait to see him again this week.
Thank you for your recommendation!
Woofs & wags,
Bruce's
Both my dogs love going to Bruce’s
Both my dogs love going to Bruce’s, Bertie has been going since a puppy, he’s now 5, still loves it, waits at the window for his driver,( Izzy Potter), who I think he loves more than me lol, love the fact the dogs come home eat dinner and collapse very happy doggies.
30 January 2026
Unprompted review
Reply from Bruce's Doggy Day Care
Hi Paula,
Thank you so much for leaving your five star review.
We love our weekly adventures with your two furry friends and we'll be sure to pass your comment over to Izzy (it'll be sure to make her laugh!)
We hope you enjoy your peaceful evenings with your tired pups and can't wait for all of the adventures to come.
Woofs & wags,
Bruce's
Shocking customer service
Shocking customer service. Bruce’s say they offer “all day” care. In reality it is 8-3pm. Sent communications about cessation of service 15th Jan saying “rest assured we are committed to offering service until 27th Feb”. Today (3rd Feb) said they would in fact not be living up to that written commitment and are ending their service on 6th Feb: Just 3 days notice. Purport to care about dogs. Their actions speak louder than their words. Be warned,
3 February 2026
Unprompted review
Reply from Bruce's Doggy Day Care
Hi Helen,
We’re genuinely sorry for the disruption you’ve experienced following our decision to close the Country Hills centre. We know how unsettling changes to a dog’s routine can be, and we understand the frustration this has caused.
When we confirmed the planned closure date of 27th February, our intention was to continue operating services until then wherever it was safe and responsible to do so. Unfortunately, due to unexpected staffing changes in the final weeks, we were no longer able to run all services safely up to that date. In those circumstances, we made the difficult decision to bring services to an earlier close rather than compromise on care standards.
We appreciate that this resulted in much shorter notice than we would ever want to give, and we’re truly sorry for the impact this had on you and your dog. The decision was driven solely by welfare and safety considerations, which remain at the heart of how we operate at Bruce's.
Thank you for taking the time to share your experience.
Thanks,
The Bruce’s Team
An unprofessional business focused on profit, that cannot be trusted
For over six years my dog attended Bruce's Country Hills, including its predecessor, Buddies Doggy Daycare. Buddies was a very well run service, operated by people who clearly loved their job and loved the animals they cared for. Bruce's acquisition of Buddies has been a complete disaster. The company seems only to care about profits, and has shown a complete disregard for its employees and those who use the service. Since the acquisition, staff has seemed progressively unhappy, service standards have become progressively worse (shorter days at the centre, dogs apparently not washed, etc). It was not too much of a surprise when, on 15th January, I received an email to tell me that Bruce's Country Hills was closing. I had wanted to change service for some time, unhappy with the service, and concerned about the care my dog was receiving, but I had put it off - partly because of the inconvenience of changing, and partly because of the staff who relied on Bruce's for their job. This email made the decision for me. In the email, I was told "After careful consideration, we have made the decision to close our Bruce's Country Hills day care centre, with our final day of service being 27th February 2026." It went on to say "Please be reassured that our full, normal service will continue right up until 27th February 2026, and our team remains completely committed to providing the same love and care your dogs enjoy every day." Since then, I received no communication (no calls to express their apology, nothing in a letter, no check that I had actually received their email) until this afternoon, on 3rd February 2026, when I was told "As a result of this business restructure, we can no longer provide daycare services at your location from 6th February 2026" and went on to say "We have explored every possible option to continue the service, but the unique pressures of operating during this time, means we can no longer collect [dog's name], meaning their last day with us, will be this Friday 6th February". To give just three days notice, and to leave customers in the lurch like this is just the type of unprofessionalism I have come to expect from Bruce's. I have been a loyal customer for over six years,having kept my dog with the service through Covid, but it seems all this company cares about is profit. I strongly urge you not to entrust your dog to this company. They might reassure you, but these reassurances cannot be relied upon - there seems to be very limited ethical concern. I hope the employees find new, more rewarding jobs, quickly, but this company should not be in business.
3 February 2026
Unprompted review
Reply from Bruce's Doggy Day Care
Hi James,
We’re genuinely sorry for the disruption you’ve experienced following our decision to close the Country Hills centre. We know how unsettling changes to a dog’s routine can be, and we understand the frustration this has caused.
When we confirmed the planned closure date of 27th February, our intention was to continue operating services until then wherever it was safe and responsible to do so. Unfortunately, due to unexpected staffing changes in the final weeks, we were no longer able to run all services safely up to that date. In those circumstances, we made the difficult decision to bring services to an earlier close rather than compromise on care standards.
We appreciate that this resulted in much shorter notice than we would ever want to give, and we’re truly sorry for the impact this had on you and your dog. The decision was driven solely by welfare and safety considerations, which remain at the heart of how we operate at Bruce's.
Thank you for taking the time to share your experience.
Thanks,
The Bruce’s Team
Great service
My dog loves Bruce's Doggy Day care. I am glad that we have this service.
29 January 2026
Reply from Bruce's Doggy Day Care
Hi Natalia,
Thank you for taking the time to leave your five stars - it means the world us and we're so happy your pup loves their days with Bruce's.
Here's to many more adventures!
Woofs & wags,
Bruce's 🐾
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