BRT Reviews 

Attention, this company is a scam and not a delivery company. They steal orders.

Parcel has been in transit since December 16. I have submitted a contact form about a week ago but have not yet received a reply. The form requires a 5 digit postal code, which is not appropriate for the destination country (Netherlands, 1234AB). I bypassed this by submitting with a random 5 digit code. Perhaps this has led them to close the ticket when it couldn't be matched to any of their orders. This would be a gross violation of any half-decent customer service standards but with this company's track record it wouldn't surprise me at all. On their social media they just refer you to the contact form, so this option turned out to be of little value. I've had my fair share of troubles with other carries in the past (dhl, dpd), but this is on another level in terms of incompetence lack of accountability. Feels like I'm in Africa.

The worst service ever in the world. Unfortunately, I can't rate it with zero Star. 9 days from Italy to France still waiting for.

Not again.
Promised to pick up the parcel, nothing happened, money gone. Scam!

Still no delivery. Apparently a private address is a closed company and for that reason the package could not be delivered. Not possible to contact you. No response on contact form. No response on social media. Hopeless service

0 stars what a joke this company how do they operate never witmessed such an incompetent company can’t get hold of anyone as the depot is only 20 mins away I would go to pick it up but when I went there they said the couldnt find it and it must be out for delivery then the mail me to say there was an unexpected issue in my area the last 3 attempts when they said they would deliver it never leaves the depot … Select Specs it’s your responsibility especially as i paid extra for quicker delivery … never again will i make this mistake using Select specs what a performance !!!

If I could put zero I would. Purchased through ebay from a company in Italy and delivery was attempted the 24/12. No mail, no note, no email and no sms txt for new delivery time. 3days later and still no contact from them. Filling in their online customer forms dosnt work because being in Australia, we have only 4 digits for our postcode, that required field needs 5 digits to complete the form to send. So I can't even contact the company to find out where my package is thats worth hundreds of dollars. It wasn't until I checked their background of this scamming company that I saw their 1star in over 14,000 reviews that I knew I was in trouble. I have no idea why the sender used this mailing company. Hopefully Ebay covers the bill. Steer clear of this scamming comp, paying a bit extra some where else to make your customers get their mail is a small price to pay!

The worst courier service ever, more than one time I had problems with them, delays, tracking never updated, keep changing the delivery date and a very bad client service, the last package they shipped to me with them was supposed to arrive before Christmas and it’s been like 20 days delay, and they keep changing, client service doesn’t know how to give any useful information,
If I had the choice I will NEVER use them,

They claimed they attempted delivery several times and that the delivery was unsuccessful, but this is simply not true. Every time they supposedly came, we were at home, and no one rang the doorbell, called us, or contacted us in any way.

I was supposed to receive a Christmas gift from my family who lives abroad, a package that cost them a lot of effort, time, and money to send. Nothing ever arrived. After reading other reviews, I now realize that I should probably consider the package lost.

Unfortunately, this is not an isolated case. In this country, a friend of mine was scammed, two others had packages stolen, and I myself have repeatedly had problems with companies and agencies that operate in very suspicious ways. This is truly disappointing and sad — experiences like this make my time in Italy quite bitter.

Not a good parcel service, tracking is useless, items have disappeared into the unknown, sender has no idea where they are and has cancelled/refunded the order. Unfortunately Amazon use them to fulfil orders so seller/buyer have no choice in provider

Two weeks ago, I received an email from BRT that the delivery would be made the next day....What a surprise (no!), they obviously didn't deliver, referring to "Address is incorrect", what a pity way to say "we just didn't care enough to deliver". After I contacted Cristian Pagetti (Quality Manager, Customer Service at BRT), he assured me that he understands my frustration and will resolve the issue. He referred my issue to Silvio Norberto Gontero (Customer Support Senior Specialist), who, in turn, informed me that the parcel will be delivered this Monday, 22/12 (keep in mind it has already been two weeks of waiting). What a surprise (no!) the parcel hasn't been delivered today either.

I tried to contact their customer support, but... what a mess.... After waiting 20 minutes for customer support to pick up, I received a semi-shouting response: "We are an Italian service, speak Italian here," and then hung up. The next one was not replying at all, even though I tried to explain myself in Italian. How this company is still functioning...Okay, another question: How do companies still choose to make deliveries through this mess company?

They leave packages lying around without any criteria. I paid for the shipping at home and had to ask a friend to go and pick up the package for me at a BRT point in another city because I can't walk or drive .

The worst delivery service I have seen in my whole life. After more than one week they keep postponing the data or arrival every day. I went to the deposit and no customer service. Only online and they never reply to any complaint. I have requested to take my order from the deposit but they keep saying is arriving today! I would never recommend this service as they are completeley not professionals.

Somehow WAY WORSE than other DPD branches. Takes two to three times as long to deliver something from Italy to Germany as DHL needs for China -> Germany. Delivery date prediction is completely useless. Unbelievable.

Very bad service my parcel was returned from Italy, they were asking for tax, when recipient rang them up they said its a fraud email we do not take any money and your parcel will be with you in a few days. No contact after that when I tracked the parcel today it is back in the UK. I'm fuming disgusting services.

Due TV ordinate in una settimana da Amazon e tutte e due arrivate rotte.
Camioncino sommerso di pacchi

How this company manages to operate and compete with any other couriers is beyond me, just look at the reviews on Trustpilot. They are obviously not bothered in the slightest that their customers are disappointed.
They always say customers were out when they called. Not the case, they just can't be bothered. Go elsewhere, it maybe slightly more money, but definitely less stressful and less hassle.

just a system that does not work. 0 customer service - the problem is that the system doesn't allow them to do nothing and it useless to smile and be nice if you have no maneuver to solve a problem.

This service is an embarrassment, in 3 full days they managed to move my package 28 km inside Italy, I get an estimate of another 9 days to deliver to Bucharest! This is absolutely ridiculous.

Such a bad service
Fraud fake scammmmmmm
Bad service
scam too much
My parcel is already open And I didn't even have my perfume inside.