BRT Reviews 

WOuld give 0 if I could. Packaged lost in a fulfilment center. Call support and thye hung up. What a bunch of clowns

Worst courrier possible. For the 4th time, the BRT courier scheduled to deliver a a package decides he's just not interested and leaves my package at a drop off point saying no one was home to recieve it. As is always the case, someone was home.
And, as always, BRT will just send some sad, bot-generated apology and still continue to offer incredibly bad service.
Their service is so bad they make Poste Italiane look good.

My experience with BRT Bartolini has been extremely disappointing.

A suitcase containing personal belongings, clothing, camping equipment, and travel items was lost during transport and never delivered. The luggage was worth well over one thousand euros and contained essential items for a holiday trip in Italy.

What is most concerning is not only the loss itself but the lack of accountability and effective customer support afterward. Instead of receiving clear information about where the suitcase was or what happened to it, I was left 4 weeks without answer.

Losing a customer's shipment can happen, but what matters is how the situation is managed afterwards. In my case, communication was poor, updates were limited, and the overall experience created unnecessary stress and financial loss.

I entrusted BRT Bartolini with my luggage and it disappeared without any satisfactory resolution. Based on my experience, I would not use this service again and would strongly advise others to consider alternative carriers for valuable items.

I wish I could give it 0. The worst service i have ever experienced in my life. I am waiting for a box more than a months. For just 2 weeks it was in their warehouse for no reason. And now for three days it is saying that the package is out for delivery. I think I won't see the delivery in my life span. Maybe in the next life.

Zero stars for this horrible delivery service.
1. My package is severely overdue.
2. There is no way to speak with customer service.
3. There is no phone number that works.
4. The chatbot is useless.
5. Nobody replies the online forms.
Do yourself a favour and avoid them at all cost.

Update:27/07/26
Parcel is lost.
Original text: 23/07/26
I can align with all the other horrible reviews. I am waiting for my parcel for almost two weeks now. The online calculation predicts two working days for a shipment from Verona, Italy to Berlin, Germany. My parcel now stucks in the Rovereto depot for 9 days, (total shipping time 12 days) no update until now. Customer service is not existing: the service web form requires a zip code of the recipient but does not accept german (recipient) zip codes. Without a zip code, no web form can be sent. Even if you use an italian zip code in the web form, they do not answer. Chat bot is completely useless and eventually sends you to the web form. Telephone service eventually sends you to the web form and is only available in italian language. 0.0 service.
I will never ever order in italy again and rate this company 0* on every platform I can find. The European single market doesn’t work for private customers. What a missed opportunity especially in our times!! Aliexpress, Amazon & friends lead for a reason.

The worse experiment ever In life with a delivery service. One day trying to talk with the customer service. The operator closed the call while I was talking multiples times.

they are holding my package for more than one week. Lie about "noone at home" when i wait.

Appalling lack of service and no one to help. I have been waiting 2 weeks now for my delivery - it should have taken 3 days. The link in the original sms message now does not work, so I have to track on BRT website - there's a long list of repeated info that the delivery is late or failed because address is wrong. THE ADDRESS IS 100% CORRECT. Went on to its website - no help from the bot and no human person to chat with. Horrible. I never chose this courier, I just paid €400 for my goods and they've never arrived.

I wish i could give a 0 review. I bought a gift for a family friend. The courier has said that the address doesn't exist, that's rubbish, why would i put an incorrect address to the home of my mother in law!! A home I visit many times a year and the home i've sent items from the UK with no issues. I do know the problem... the courier doesn't want to go 6km out of his/her way from the autostrada to deliver a parcel, even though the house is on the main road to the town. Terrible company ans so emabarrasing telling my mother in law delivery will be "today" but "today" never arrives

I put a note on my mailbox to make the delivery easier by calling me when he arrives but the deliverer didn't care and went straight to a partner to drop my package.

A waste of time 🤦

If I could give 0 stars I would. Terrible customer service and failed delivery attempts even when I was always at home. Would not recommend this to anyone. Unfortunately it gives bad reputation for good companies. Refrain from buying if you see brt.

By far the worst courier in Italy. Everytime I buy something online and then I see the sender chose BRT as their courier, I just wish I could go back in time and not buy it all. Customer service is nonexistent. Delivery dates are unpredictable. Drivers blatantly lying about the receiver not being at home. I've seen it all. Do yourself a favor and stay away from BRT.

Placed an order in Italy on Tuesday June 30 and it arrived here in Copenhagen today July 6. Was able to track and trace the package. I am very pleased with BRT and thus 5 stars

I made an order from Notino.it and i wrote that the package should be left inside the gate.And what did the courier do????
I saw him open my gate and come back and forth my garden!! I told him who gave him permission to come inside and open my gate and he shouted at me that I should come and pick the package because it’s hot outside!!
They don’t have the right to come inside people’s house’s ok??
I’m talking about the courier of FONTANAFREDDA PN.

These charlatans did not try to deliver my package, they seem to be routinely taking money from companies to deliver their packages then simply "returning to sender" without trying to deliver the packages. Their behaviour is criminal, they are not doing what the whole business is designed to do

The fact I can’t give less than one star is ridiculous. It’s day 29 of my ‘delivery’ now. They will no longer reply (they don’t most of the time anyway). ‘Contact the sender’ is the most you’ll get out of them. Hundreds of dollars of products somewhere in the BRT network and they don’t care at all! The worst shipping company I’ve ever used and that’s saying something!!

The worst service ever! The store told me they tried to deliver the package - but I was home the entire week and they didn’t came or called me. I tried to contact them with no success. The package is late and now they said it has been delivered yesterday… NOT TRUE! The package is not here, and its impossible to contact this company. Terrible service!!

The absolute WORST. Every time I buy something and I see they are shipping with BRT I know there will be a problem. They saying they passed, but not ringing or calling.. In the latest one they said it was out for delivery, then It got stopped for 2 days for lack of documentation. After 30 min on the phone they told me they needed my codice fiscale. That i had to enter their webssite and write a message in "contact us" sending my codice fiscale. I sent it..still nothing. It was a 80 euro uniqlo purchase..

Would like to give zero stars, awful service, zero contacts, they didn’t share the pin code