Britishbathroomcompany Reviews 

The item advertised was not in stock so there is a delay in delivery for two weeks. The company let me know about the delay via email within a few days of ordering. Hopefully it arrives as advised.

Delivery was later than both purchase confirmation & customer service reply. But arrived in one piece. Thanks

Easy to order, quick delivery and good communication

Paid for an item and delivery that showed in stock - after I week I chased it and was told it was out of stock! Asked for a refund and it took two weeks - multiple emails sent - no one ever answers the phone - poor customer service - AVOID AVOID AVOID

Great price and quick delivery.

Trying to track down radiator ordered on the 3rd. Delivery was estimated for the 10th, then told 15th. Bathroom installation now delayed so this is costing me.

Never answer the phone. No reply to emails.

Would not use again nor recommend unless something changes.

Pls contact me on order number WEB12812 as requested.

*Update 17/6. Radiator arrived. So 2 weeks after ordering compared to 3-5 working days advertised at purchase. No response to any comms, emails etc. Grateful just to get it and will remember never to use these guys again.*

This company took my money supplied a faulty product from a supplier. Well you cannot phone they never answer. After slow snail mail I got some response. What they sent was faulty agreed by the manufacturer so I awaited a replacement! Well it was totally the wrong thing. DO NOT BUY FROM THIS COMPANY!

Great experience,due to a delivery delay for my chosen product they offered an as good product alternative,this was delivered sooner than expected.Happy customer

Great service

All as requested and stated.
Price perfect.
Delivery perfect.
Packaging perfect
All in dare I say, perfect condition.
Very pleased with the outcome.
Have no problem re using you again.

Fast delivery, good value and product as described. Would purchase from this company again

First class. Excellent range of products, including difficult to get hold of spare parts. Quick delivery. Highly recommended.

Easy to order, good price, excellent updates and prompt delivery. Couldn't ask for more.

Hi , I did shop around on the nett, the radiator I brought from you is really lovely looking
We received it very quickly we are very happy with it, it's very well made, we went for the gold on to match our new bathroom in a couple of weeks time , we love it.

Omg where do I start. This company is an absolute nightmare. I ordered some bath taps on the 3rd May. I've emailed 3 times, filled in the form on their website twice and rung and rung like forever eventually getting through to a guy that was just walking passed the phone to be told on 2 separate occasions of 2 different dates they would be arriving and guess what . . . Nothing !!
I've just rung to have an automated message saying ' Sorry, phoneless are switched off due to a stocktaking ' what company would do that. Now I'm going to cancel for me to not get a refund and have to contact my bank. They should be closed down. Xx

Save yourself the grief and hassle. Just avoid. Order never arrives, they never respond or pick up the phone. A complete waste of time and money. Just simply avoid like the plague!!

Item received quickly and was well packaged.

All good with order and delivery but item was not compatible so tried emailing support a few times to return the item but no reply - hello??

Update to response:
- The fact the product was sent out with missing parts, regardless of duration passed is your issue to rectify.
- Companies House seems to indicate it’s been a family business passed onto the next generation, based on consistent poor reviews you would think you’d want to rectify some issues to restore reputation to what I’d assume it once was.
- Amazed by how quick you can respond to a review but not about order enquiries. I think efforts need to be focused elsewhere.

Really Poor. The company seems to be run by a group of lads that are trying to wing it. We first ordered a shower unit on Black Friday which was sent out promptly, however fast forward to April / May time when we our bathroom renovation started we noticed a missing part to the shower unit. Communications to actually receive the missing part were shocking, the process was strung out for a good month. Told on a number of occasions the item was dispatched, followed by some failure within their process, followed by they haven't received it yet. By some miracle we eventually received the missing part, but I wouldn't trust using the company again.

I just needed a spare part rather than buying a whole replacement and British Bathroom Company were the only ones to stock it and no only that they delivered it super fast. Great stuff. Will use again in the future.