Excellent company, kept us informed at all stages. Great installation team James and John were efficient, knew their work and were clean and tidy. Thanks guys. Everyone whose seen our new flat roof a... See more
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Review summary
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From start to finish it was a very good service. Was told it would take around 12 weeks but due to it being done for an elderly vulnerable person and that his old door couldn’t be locked properly, the... See more
Company replied
Britelite were very helpful and thorough throughout the process. They kept us informed ant all times and kept to the time schedule arranged. Geoff the fitter arrived promptly and worked tirelessly... See more
Company replied
After a small delay of actual instalment which was for a perfectly valid reason the guys came with the scaffolding on the day expected and did a good job erecting it with care and caution regarding th... See more
Company replied
Company details
- Double Glazing Installer
- Aluminum Frames Supplier
- Conservatory Specialist
- PVC Windows Supplier
- Roofing Contractor
- Window Installation Service
Written by the company
Britelite Home Improvements has been fitting quality home improvement products in Kent, Sussex, Essex, Surrey and London for over 50 years! Britelite started with John Baxter and Arthur Clacy in the showroom/offices in Lower Stone Street in Maidstone, with two teams of fitters and two administrators. Now, in 2025, we have our Head Office in Parkwood Trading Estate, Maidstone which also houses one of our conservatory show centres. We have over 40 teams of fitters and over 60 staff members, all of whom are committed to the task of making your installation run smoothly.
Triple A Rated.
Written by the company
- We're commited to our customers.
- We are so confident that we offer the best, most secure and energy efficient products on the market, we provide our customers with our Triple A-rated promise: A-Rated energy efficient glazing and secure windows. Britelite install Triple glazed Windows as standard, which are A++ rated and include a 10 point locking system meaning your home will be warm and secure. A-Rated fitters are fully trained to industry standards. Our fitters have the BSI KiteMark for the installation of window and doors and have achieved or are working towards the NVQ for the installation of windows and doors. A-Rated company that will give you an honest and value for money first class service. It has been Britelite’s policy to be open and honest with every customer, which is why we offer our best price first time – every time, with no hidden extras, our prices always include VAT and Fitting.
Britelite's Guarantee.
10 Year fully transferable Guarantee.
All of our Windows, Doors and Conservatory installations come with a fully transferable 10 Year Guarantee. If during this time you have any problems you can contact our service department at our head office on 0800 505070.
Contact info
Britelite House, Bircholt Road, Maidstone, Kent, ME15 9XY, United Kingdom
- 0800 50 50 70
- sales@britelite.co.uk
- www.britelitewindows.co.uk
4.6
Excellent
2K reviews
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This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 1 week
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Everything was done efficiently
Everything was done efficiently, any mess was cleared up the men were very helpful and I’m very pleased with the door and how it looks.
21 July 2026
Reply from Britelite Home Improvements
It’s lovely to hear you’re so pleased with your new door and the finished result. We’re delighted the team were helpful and efficient throughout, taking care to leave everything clean and tidy once the work was complete.
Kind Regards,
Britelite Home Improvements
Geoff and Liam were both very efficient and professional
After a small delay of actual instalment which was for a perfectly valid reason the guys came with the scaffolding on the day expected and did a good job erecting it with care and caution regarding the front garden and front of house protection. Geoff and Liam arrived on time on both days to do the actual fittings and were extremely efficient and professional. The work they did was tidy and neat and they took great care to protect the furnishings and carpets throughout the house at all times. They were very polite and friendly.
25 July 2026
Unprompted review
Reply from Britelite Home Improvements
It’s wonderful to hear Geoff and Liam made such a positive impression. We’re delighted their professionalism, efficiency and attention to detail stood out, particularly the care they took to protect your home and furnishings throughout the installation.
It’s also great to know the work was completed neatly and with such a friendly and considerate approach.
Kind Regards,
Britelite Home Improvements
New double glaze windows installed at the front of our house…
We were given all the options and allowed to make all the decisions without any pressure from the Sales team for the fitting team. We received an excellent service.
23 July 2026
Reply from Britelite Home Improvements
It’s great to hear you received such excellent service. We’re delighted you felt well informed about the options available and able to make the right choices for your new windows without any pressure.
We hope you enjoy the finished result for many years to come.
Kind Regards,
Britelite Home Improvements
I’ve worked with several window…
I’ve worked with several window companies over the years, but my experience with Britelite was truly second to none. From the initial advice when selecting my doors and windows through to a flawless installation, the entire process was exceptional.
I would highly recommend reaching out to Britelite.
22 July 2026
Reply from Britelite Home Improvements
It’s fantastic to hear your experience with Britelite stood out so highly. We’re delighted the advice you received helped you choose the right windows and doors, and that this was followed by a smooth, high-quality installation.
Thank you for your recommendation.
Kind Regards,
Britelite Home Improvements
Very professional and great…
Very professional and great craftsmanship
We made a good choice and we’re very pleased with our new door
21 July 2026
Reply from Britelite Home Improvements
It’s wonderful to hear you’re so pleased with your new door. We’re delighted the professionalism and quality of the workmanship gave you confidence that you made the right choice.
We hope you enjoy your new door for many years to come.
Kind Regards,
Britelite Home Improvements
Last month I had this company again…
Last month I had this company again install triple glazing and a new front door in a property that we own in Caversham in Reading Berkshire last year the same company installed triple glazing three sets of patio doors and windows in a property that we have in Greenhithe in Kent.
The guys that did the job in Caversham the gentleman's name was Lambi were without question two of the finest hard workers who fitted the triple glazing over a four-day period culminating on the Thursday when temperatures in England reach 38 degrees Celsius.
I would like to say that their attention to detail work ethic and the product installed is second to none.
25 June 2026
Unprompted review
Reply from Britelite Home Improvements
It’s fantastic to hear you chose Britelite again for another property and were so pleased with the results. Lambi and the installation team will be delighted to hear your comments about their hard work, attention to detail and workmanship, particularly while working through such challenging temperatures.
It means a great deal to know both the product and installation have continued to meet such a high standard for you.
Kind Regards,
Britelite Home Improvements
Britelite Bi-Fold Door Installation Review
The engineers arrived at the stated time and were very careful to cover over nearby furniture with dust sheets. The work was carried out very professionally and I am delighted with the quality of the work. Cannot recommend Britelite highly enough.
16 July 2026
Reply from Britelite Home Improvements
It’s fantastic to hear you’re so pleased with your new bi-fold doors. We’re delighted the installation team’s professionalism and care in protecting your home made such a positive impression, and that you’re so happy with the quality of the finished installation.
Thank you for your recommendation.
Kind Regards,
Britelite Home Improvements
Windows and doors
Just had full house of windows and doors installed and couldn't be happier.
Installation went smoothly, the guys were very professional and cleaned up every night.
21 July 2026
Reply from Britelite Home Improvements
It’s wonderful to hear you couldn’t be happier with your new windows and doors. We’re delighted the installation ran smoothly and that the team’s professionalism and care in leaving everything clean and tidy each day made such a positive impression.
Kind Regards,
Britelite Home Improvements
Reply from Britelite Home Improvements
It’s great to hear you were pleased with the work carried out. We’re delighted the neat finish and clear communication throughout made for such a positive experience.
Kind Regards,
Britelite Home Improvements
All went well from quote to surveyor to…
All went well from quote to surveyor to installation. Very happy with the new door and window.
6 July 2026
Reply from Britelite Home Improvements
It’s lovely to hear everything went smoothly from the initial quotation and survey through to installation. We’re delighted you’re so happy with your new door and window and the overall experience.
Kind Regards,
Britelite Home Improvements
Excellent service
I found the service very good. My fitters were Geoff and Liam both were very polite and hardworking. They came on time and always cleaned up after they finished. The quality of their work is excellent. Thank you both.
9 July 2026
Unprompted review
Reply from Britelite Home Improvements
It’s wonderful to hear you were so pleased with the service you received. Geoff and Liam will be delighted to hear your kind comments about their hard work, punctuality and excellent standard of workmanship, as well as the care they took to leave everything clean and tidy.
Kind Regards,
Britelite Home Improvements
( Excellent job)The service from start to finish was…
The service from start to finish was excellent 👌 the 2 lads nathan and Jack did an excellent job all round, when finished putting the windows in they hovered up everywhere many thanks we'll come back in the near future, plus recommend your company
13 July 2026
Reply from Britelite Home Improvements
It’s wonderful to hear you were so pleased with the service from start to finish. Nathan and Jack will be delighted to hear your kind comments about their workmanship and the care they took to leave everything clean and tidy.
Thank you for your recommendation. We look forward to helping you again in the future.
Kind Regards,
Britelite Home Improvements
Fibreglass Flat Roof
Would have liked to be informed of the progress of works done over 3 half days. Limited pictures taken and no videos taken when requested. Holes were not filled around the roof. Was told that guttering shown to us was not suitable for the style of roof which we were never informed of until we asked. Communication very poor. Quality of guttering is questionable
9 July 2026
Reply from Britelite Home Improvements
Hi Pushpa,
Thank you for taking the time to share your feedback. We’re sorry to hear about the concerns you’ve raised regarding communication, progress updates, and the details of the work carried out.
We appreciate your comments regarding the progress reporting, the holes around the roof, and guttering style. Our team are in contact with you regarding issues raised and we will ensure they are addressed.
Thank you for choosing Britelite.
Kind regards,
Britelite Home Improvements
Very efficient from start to finish
30 June 2026
Reply from Britelite Home Improvements
It’s great to hear you found the whole process efficient from start to finish. We’re delighted we could provide a smooth experience and hope you enjoy your new home improvements for many years to come.
Kind Regards,
Britelite Home Improvements
it took 6 months for my door to be…
it took 6 months for my door to be fitted, and had 3 cancellations ,i would never use your firm again, and would not recommend you. Mr Turner
6 July 2026
Reply from Britelite Home Improvements
Thank you for taking the time to share your feedback. We are sorry to hear your experience did not meet the standard we aim to provide. We appreciate that waiting for your new door, together with changes to the installation schedule, would have been frustrating. While there were a number of factors that affected the overall timescale, we fully understand your disappointment. Thank you for your patience throughout, and your comments have been shared with the team as part of our ongoing commitment to improving the customer experience.
Kind regards,
Britelite Home Improvements
Great choice, quality and speedy fitting.
From the point of having a quotation to the final fitting everything went very smoothly. The whole process was fully explained to me and the choice and combination of doors was vast.
The whole order process only took a few weeks and fitting was completed very quickly to a high standard. I’m very pleased with the door and have had compliments from visitors saying how good it looks. I will definitely be back next year to have some further work done to the house.
22 June 2026
Reply from Britelite Home Improvements
It’s fantastic to hear you’re so pleased with your new door. We’re delighted the whole process, from quotation through to installation, was smooth and clearly explained, and that you found the range of options helped you choose the perfect combination.
It’s great to know the installation was completed to such a high standard and that your new door is already receiving compliments. We look forward to helping you with your next home improvement project.
Kind Regards,
Britelite Home Improvements
Excellent service
From Tim the salesman to Lambi, Zac and Lambi's cousin who fitted the windows,doors and facia's was excellent. Thank you very much. The yellow door was definitely a good choice.
29 June 2026
Unprompted review
Reply from Britelite Home Improvements
It’s wonderful to hear you’re so pleased with your new windows, doors and fascias. We’re delighted Tim, Lambi, Zac and the installation team all contributed to such a positive experience, and it’s great to know the yellow door was the perfect choice!
Kind Regards,
Britelite Home Improvements
Very good windows, fantastic installation
Windows are nice
Installation was excellent
Price was good
Only slight negative was a bit of a lull between agreeing the price and having the windows installed. It wasn’t clear to me who my point of contact was. But a minor quibble.
30 June 2026
Reply from Britelite Home Improvements
It’s great to hear you’re so pleased with the quality of your new windows, the installation and the value for money. We’re delighted everything was completed to such a high standard.
We also appreciate your feedback regarding communication during the lead-up to installation. Comments like yours help us continue to improve the experience for our customers.
Kind Regards,
Britelite Home Improvements
From the first point of contact
From the first point of contact, home visit to fitting, the service was excellent, the new door and windows were fitted professionally with little disruption and look amazing !
30 June 2026
Reply from Britelite Home Improvements
It’s wonderful to hear you were so pleased with the service from your first enquiry through to installation. We’re delighted your new door and windows were fitted professionally with minimal disruption, and that you’re so happy with the finished result.
Kind Regards,
Britelite Home Improvements
Quality product and installation.
They arrived on time, their quality of install was excellent. We have used Britelite before and the level of service was quality
26 June 2026
Reply from Britelite Home Improvements
It’s wonderful to hear you were so pleased with both the quality of the products and the installation. We’re especially grateful that you chose Britelite again, and it’s fantastic to know we delivered the same high standard of service you expected.
Kind Regards,
Britelite Home Improvements
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