Britannia Car Leasing Reviews 

852
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and professional staff for guiding them and making the entire leasing process completely seamless. Many individuals appreciate the exceptional customer service, highlighting quick email responses, detailed advice, and proactive communication at every single stage. Consumers also note that the pricing is very competitive and the overall user experience remains consistently smooth and stress-free. Reviewers emphasize that the dedicated team consistently goes the extra mile to secure fantastic deals without applying any unwanted pressure. People looking for new vehicles find the administrative support extremely reliable and easy to deal with.

What people talk about most

Service

Clients share positive opinions on service, highlighting an overall great experience from start to... See more

Staff

Users describe positive interactions with staff, highlighting their exceptional professionalism, patience,... See more

Customer service

People report positive experiences with customer service, praising staff for being helpful, patient, and... See more

Price

Customers consistently note positive experiences with price, often highlighting great deals and competitive... See more

User experience

Customers had positive experiences with user experience, reporting that the entire process is seamless,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have just signed up for a personal lease. As well as competitive the advice and help organising was fantastic. Helped with all the questions I had, sent through relevant information that I needed... See more

Rated 5 out of 5 stars

I've used Britannia twice now over the last couple of years and cannot recommend their service enough! In particular, Jack has been amazing, so ask for him! Always super helpful, and Britannia has del... See more

Rated 5 out of 5 stars

Excellent helpful staff Matt was very efficient and I was kept informed all along the way and Bianca believe that he got me the best price on a lease. Have used them some years before and now returne... See more

Rated 5 out of 5 stars

From looking for a new vehicle to recieving the Vehicle the journey was smooth and well guided. Harry Sexton, was there to anwswer all my quires plus offering good advice. From order to receiving... See more


Company details

  1. Leasing Service

Written by the company

Britannia Car Leasing - A UK based personal car finance specialists focused on providing excellent customer service.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

852 reviews

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Hasn’t replied to negative reviews

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4.7

All reviews

(852)

55 reviews in the last 12 months

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Rated 5 out of 5 stars

VW T-ROC

Harry Sexton helped us in a very friendly and professional way. The whole experience was very easy.
Thanks to Mia Stonehouse as well.
I would recomend Britannia Leasing to anyone thinking of getting a new car.

7 September 2023
Rated 5 out of 5 stars

Jack Tootle & Mia Stonehouse

My experience with Britannia has been excellent from the date of the order to the delivery of the vehicles.
I would highly recommend this company and would like to make a special thank you to Jack and Mia.

4 September 2023
Rated 5 out of 5 stars

Brilliant company to deal with

Brilliant company to deal with, Matt was great to deal with, done everything to accommodate what I wanted, kept in touch throughout, from the first phone call the car was sorted and delivered within 10 days. Would definitely recommend, thanks Matt👍

4 August 2023
Unprompted review
Rated 5 out of 5 stars

Excellent customer service received…

Excellent customer service received from Matthew Bergin. He was friendly & helpful whilst still being professional & talked me through every step which made the whole process very simple. I also had emails from Mia Stonehouse who again was helpful & very quick to reply. Thank you to 2 excellent members of staff! I would happily recommend your company.

30 July 2023
Rated 5 out of 5 stars

This was our second car from Britannia…

This was our second car from Britannia Car leasing. First time round they were very helpful with questions on what car we were looking for and the leasing contract that would suit us. When that car's contract ended, we didn't think twice about going back to Britannia. Again, it was so easy to talk to them, and when the new car was delayed, it was so easy to talk to them. Without any issue's we could carry on with our old car contract till the new one was ready. In two phone calls.(without being put on hold!) They delivered our new car one day and picked up the old one the next day. Even the delivery guys were on time, polite and explained in detail everything we needed to know. I have to say, with everything on line these days, Britannia have got it right. The site so easy to use and Matt Berry was very helpful and informative all the way through the transitions of the replacement car.

1 August 2023
Rated 5 out of 5 stars

Fantastic service from day 1

Fantastic service from day 1. Charlie helped me to choose my new car by providing so much information on different vehicles and was so patient when I kept changing my mind. The delivery was seamless and helpful. On time and even connected my mobile to the car. Highly recommended

31 July 2023
Rated 5 out of 5 stars

Excellent service

My experience with Britannia has been excellent. I dealt with Matthew, who came back with numerous, interesting vehicle options, all relevant and all competitively priced. He went out of his way to search for the right solution. He also guided me through the process as I haven't leased a vehicle before.
Communication for the delivery of the car was very good and a very smooth process.
Wouldn't hesitate to recommend.

20 July 2023

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