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Britannia Airport Cars Reviews 

3,709
•
TrustScore 4.5 out of 5

4.6

Taxi Service
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Review summary

Created with AI, based on recent reviews

Evaluating 1,101 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly professional, highly punctual, and polite drivers who always ensure very comfortable journeys and gladly assist customers with heavy luggage. Travelers also appreciate the remarkably smooth and straightforward online booking system, which makes organizing rides very easy and reliable for everyone. However, some customers also noted occasional frustrating issues with punctuality, mentioning that vehicles arrived significantly late or completely failed to show up. A few reviewers were also not happy with unprofessional driver communication, language barriers, or unexpected vehicle changes during all of their stressful trips.

What people talk about most

Service

Customers had positive experiences with service, reporting that drivers were consistently punctual,... See more

Staff

Clients share positive opinions on staff, frequently highlighting that drivers are remarkably polite,... See more

Booking process

Reviewers mention positive feedback about booking process, describing the online system as very... See more

Delivery service

Users describe positive interactions with delivery service, highlighting that drivers are consistently... See more

Price

Reviewers highlight positive aspects of price, noting that fares are very reasonable and affordable for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience, reliable driver. Early hours pickup (3am) due to delays at all airports so taxis were few and far between. This company came through last minute to ensure we had a save way home. Gre... See more

Rated 5 out of 5 stars

Slight Comms anomaly but we eventually found each other, and the journey was safe, swift and comfortable. Driver was kind, courteous and personable which was no mean feat at midnight on a Saturday nig... See more

Rated 5 out of 5 stars

The taxi arrived on time, the driver helped with putting the bags into the car and even opened the door for me to get in. Malik, thank you for your professionalism and for getting us to the airport s... See more

Rated 5 out of 5 stars

The driver arrived in good time and took over loading our cases in the boot, ensuring we were comfortable in the cab for the journey ahead. The driver was very personable, explaining the route to... See more

Company details

  1. Taxi Service
  2. Airport Shuttle Service

Information provided by various external sources

Britannia Airport Cars Airport Taxi Transfer in London providing Airport transfer to and from all London airports i.e Gatwick, Heathrow, Stansted, Luton, Southend, London City airport and Seaport transfer Southampton, Dover, Portsmouth, Tilbury, Harwich, Meet & Greet service by our driver will be provided and booking handled professionally with great care.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.6

All reviews

(3,709)

1,105 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great service

Really responsive and timely, had a super early flight but was stress free due to constant updates from the team. Had a great experience so when time came again to book for my family, I went straight to them. Highly recommend

13 December 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. I booked for my family of 6 (2 new borns and 1 toddler). The driver was incredibly helpful. The team making the booking were also outstanding the booking process was thorough and simple. Thank you

5 August 2026
Unprompted review
Rated 5 out of 5 stars

Amazing experience, reasonable price.

Driver was right on time, kept the morale up even though it was super early in the morning! Would definitely recommend, prices are very reasonable as well for airport transfers. They take you right to the terminal and make sure you get to the right place!

1 September 2025
Unprompted review
Rated 1 out of 5 stars

Stay away at all cost

Stay away at all cost. I ordered a mini van to the Airport (with 2 baby seats for the family) at 6 AM. They arrived with a smaller car and No baby seats. We told them that it's in unacceptable and we decided to take a train instead (2 babies without baby seats for a long drive isn't great). Now they refuse to refund, saying they are able to refund only the baby seats (that they forgot). Add to this that they even refused to take us to the train station (3 minutes drive). Don't use them if you need a reliable company.

Note they might ask you to give a review for 10% discount (before you even got the service). You pay in advance for the service.

3 August 2026
Unprompted review
Rated 5 out of 5 stars

Really good service!

booked large SUV to go to Gatwick. sign up was easy. car came on time. the driver was super helpful with bags etc. will use again.

1 August 2026
Unprompted review
Rated 5 out of 5 stars

A++++ Great service

A++++ Great service! Always on time, great communication from the drivers and the office, clear pickup instructions. Will continue to be a repeat customer!

2 August 2026
Unprompted review

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