Brinkley's Estate Agents Reviews 

211
TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

We gave Brinkley's the opportunity to sell 3 flats and a house, all local to them - they sold none, and got viewings on just 2. They just wasted a lot of everyone's time and spouted too much ho... See more

Rated 5 out of 5 stars

⭐ Detailed & Warm "We cannot thank Brinkleys and the team enough for their outstanding support throughout our move! From our very first enquiry right through to getting the keys, they were f... See more

Rated 5 out of 5 stars

I can’t recommend Sienna at Brinkley’s highly enough. She was professional, knowledgeable, and made me feel completely at ease throughout the purchase of my property. Buying a home can be stressful,... See more

Rated 5 out of 5 stars

Brinkley's sold my one bedroom flat in April 2026. The flat had short lease so they suggested to have the lease extended. Once I started the process of lease extension. Brinkleys found a buyer and th... See more

Company details

  1. Real Estate Agency

Written by the company

Brinkley's Estate Agency specialises in residential sales, lettings and management across South West London. Offices based in Wimbledon Village, Wimbledon Park and Putney.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

211 reviews

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No recent history of asking for reviews

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Replied to 25% of negative reviews

Typically replies within 1 month

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4.3

All reviews

(211)

15 reviews in the last 12 months

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Rated 5 out of 5 stars

Roehampton Sale

A big thank you to Graeme and Harry with the sale of our late mother's property. An emotional experience for us a family but they both did everything possible to see it through as smoothly as possible. Much appreciated.

1 April 2022
Unprompted review
Rated 1 out of 5 stars

Very rude and unprofessional

Very rude and unprofessional. Just called with a query on one of the rental properties available on their website and got told it's under offer, the offer will surely be accepted and end of conversation. Didn't even spend 2min to have a chat.. we might have gone above the price the owner got, but their "estate agent" didn't even give them that chance... very poor!

21 March 2022
Unprompted review
Brinkley's Estate Agents logo

Reply from Brinkley's Estate Agents

Dear Karolina, I am sorry you felt we was rude and unprofessional today on the telephone, once a property has received a holding deposit we are not allowed to carry out further viewings or submit further offers, this is based on the tenant fee act of 2019. I will speak to the lettings negotiators today regarding your issue.

Rated 5 out of 5 stars

Excellent Service

My husband and I have been dealing with Brinkley's over the last 4 and a half years while renting a property. We have never had any issues or concerns with the company. Now we have left, we wanted to leave a review. Zulekha has been a great contact and has been a pleasure to speak to all these years. We appreciate and respect the way she always accommodated us and handled situations smoothly and efficiently. Thank you!

18 March 2022
Unprompted review
Rated 4 out of 5 stars

Our experience with Dhruvika Patel in…

Our experience with Dhruvika Patel in the property management section has been excellent. She has been unfailingly responsive, professional and understanding and works hard to resolve maintenance issues as smoothly as possible under challenging circumstances (a slow to respond landlord). Her excellent communication and interpersonal skills have helped ease the frustration we (the tenants) have experienced with our landlord.

26 February 2022
Unprompted review
Rated 5 out of 5 stars

Great rental experience and helpful staff!

We rented a property through Brinkleys and the property management was expertly handled by Zulekha Warid, who has been on hand to assist with any minor issues we've had or need to communicate with the landlord. We've had a great experience with Brinkleys and would definitely recommend!

8 February 2022
Unprompted review
Rated 5 out of 5 stars

Cheery, helpful, responsive

Graeme Gordon at the Wimbledon Park office did a wonderful job guiding me through my first purchase. He was always quick to respond to my messages, and his cheery and helpful manner was a blessing in a very stressful time!

8 February 2022
Unprompted review
Rated 5 out of 5 stars

Amazing service from Dhruvika at Brinkleys

Dhruvika Patel has been amazing with regards to handling our landlord issues, she’s been very efficient with all of our questions and queries, always reassuring us and finding solutions to our problems, even when out of office hours! She’s great! Very good service, really polite and professional!

7 February 2022
Unprompted review
Rated 4 out of 5 stars

A great local and personable estate agency service

Graeme Gordon and Harry Cheeseman at Brinkley's SW19 were great in making sure that my purchase went smoothly - despite various delays that were nothing to do with them. A really nice local agency to deal with as it always felt like they were rooting for the buyer as well as the vendor.

5 February 2022
Unprompted review
Rated 4 out of 5 stars

Giving it her all

Dhruvika at Brinkleys has been put through a difficult challenge regarding maintenance and came out the other side having beaten down the problems. Communication throughout has been excellent and this has been extremely important to me as a landlord. Thank you.

2 February 2022
Unprompted review
Rated 5 out of 5 stars

Brinkley’s are very efficient and…

Brinkley’s are very efficient and understanding in all things relating to the management of my flat. Dhruvika Patel is extremely kind, helpful and quick to respond at all times. I am delighted with the service they provide.

2 February 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommend Harry Cheeseman at Wimbledon Park Office

Harry Cheeseman made the whole process of buying our first home together very smooth and easy. His cheerful nature and prompt replies to our queries was very much appreciated. He is always very professional and efficient. We would not hesitate to recommend both Harry (Wimbledon Park Office) and Brinkley's. Oliver and Lucy.

31 January 2022
Unprompted review
Rated 5 out of 5 stars

Absolutely fabulous experience

Absolutely fabulous experience! Very helpful and well organised over all! Suzy Browne was amazing and a pleasure to deal with! Thank you very much! Highly recommended estate agent!

26 January 2022
Unprompted review
Rated 5 out of 5 stars

Exceptional service!

Exceptional service!

We had a great experience with Brinkley's team - they are all very professional and helpful! Chelsea has sorted all the paperwork for us, hassle free and to highest standard!

26 January 2022
Unprompted review
Rated 5 out of 5 stars

Very good experience renting a…

Very good experience renting a property. Quick turn around and informative. Suzy is very helpful and helped throughout the process.

25 January 2022
Unprompted review
Brinkley's Estate Agents logo

Reply from Brinkley's Estate Agents

Thank you Holly, Great to hear.

Rated 5 out of 5 stars

Sell with confidence

Very happy with the sale of my property, a few hiccups with buyers but Graeme Gordon sorted them all out.
I would highly recommend Brinkleys.

25 January 2022
Unprompted review
Brinkley's Estate Agents logo

Reply from Brinkley's Estate Agents

Thank you Frank, Much appreciated

Rated 5 out of 5 stars

Very understanding

Very understanding, quick in response and patient. They always adjusted visits in my flat from utility personnel when I was available which is not easy with my work schedule. Also replied to emails very quickly and contacted my landlady on my behalf immediately.

25 January 2022
Unprompted review
Brinkley's Estate Agents logo

Reply from Brinkley's Estate Agents

Thank you Aleksandra. Always good to hear.

Rated 5 out of 5 stars

Excellent service as always

Graeme and Harry did an excellent job in finding a buyer and negotiating the sale and guiding it through to completion. I've been coming back to Brinkley's for many many years and am very happy to continue doing so.

25 January 2022
Unprompted review
Brinkley's Estate Agents logo

Reply from Brinkley's Estate Agents

Thank you Ron. Always good to hear.

Rated 2 out of 5 stars

Incompetent and careless

Moved in to a place last year. They failed to liase with the landlord to clean the place and we were left essentially homeless and crashing at friends' for two weeks as the landlord worked to make the place habitable, despite the agent promising us on the viewing that they would clean it. Now we're barely three quarters of the way through our tenancy and they're already harrassing us to ask whether we think we'll stay another term. Not to mention they completely misspelt one of our names on the actual contract and keep sending emails to the wrong address, despite it all being there on previous correspondence. The whole thing just reeks of utter incompetence and carelessness. The place is nice, they seem to have nice affordable places to rent.

24 January 2022
Unprompted review
Brinkley's Estate Agents logo

Reply from Brinkley's Estate Agents

Dear Gentlenature,

Thank you for your review, I am sorry you have felt the need to write such a review, as such I will try and explain the process so you have for future reference, Brinkley's don't own the properties and in your case the property is not managed by Brinkley's as such it would be the landlords that would arrange the clean of the property prior to new tenants moving in, i am not aware of anyone not being able to move in for 2 weeks as this seems a long time. Can you please contact me direct to discuss this.

Kind Regards

Robert Brinkley

Rated 1 out of 5 stars

Absolutely useless Lettings agents

Absolutely useless Lettings agents. We had multiple bookings cancelled without any form of contact as the flat had already been let, or the agents would change the time of our viewing to times we had already said we couldn’t attend, without any correspondence with us. We would be left to chase them to confirm flat viewings on the day of the viewing only to be told (quite rudely) that the flat was already let. They just don’t seem like they can be bothered to speak to you. Impossible to even get a reply as the agents tend to ignore your emails when they know they’re in the wrong. Always a good sign to have estate agents that ignore clients. Avoid.

12 January 2022
Unprompted review
Brinkley's Estate Agents logo

Reply from Brinkley's Estate Agents

Dear Jordan, I am sorry that we have been unable to find you a suitable property this time, the market is moving at a very fast pace and with multiple properties being let within hours of coming onto the market, this is no excuse for my agents not contacting you and I will make sure they are more responsive going forward.

Kind Regards

Robert Brinkley

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