Brinkley's Estate Agents Reviews 

211
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

My experience with Brinkley's was a great. I have Zero complaints. I worked with James, I felt he was honest and transparent and a genuinely cared about getting the best results for everyone involv... See more

Rated 1 out of 5 stars

We gave Brinkley's the opportunity to sell 3 flats and a house, all local to them - they sold none, and got viewings on just 2. They just wasted a lot of everyone's time and spouted too much ho... See more

Rated 5 out of 5 stars

⭐ Detailed & Warm "We cannot thank Brinkleys and the team enough for their outstanding support throughout our move! From our very first enquiry right through to getting the keys, they were f... See more

Rated 5 out of 5 stars

I can’t recommend Sienna at Brinkley’s highly enough. She was professional, knowledgeable, and made me feel completely at ease throughout the purchase of my property. Buying a home can be stressful,... See more

Company details

  1. Real Estate Agency

Written by the company

Brinkley's Estate Agency specialises in residential sales, lettings and management across South West London. Offices based in Wimbledon Village, Wimbledon Park and Putney.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

211 reviews

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4.3

All reviews

(211)

15 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Communication & Advice

Communication was great and we always received sound, constructive advice. Replies were always swift when questions arose.
Very professional and would highly recommend Brinkleys

5 May 2023
Unprompted review
Brinkley's Estate Agents logo

Reply from Brinkley's Estate Agents

Thank you so much for taking time to put a review, it is much appreciated and I am glad that the service was up to expectation

Rated 1 out of 5 stars

Wimbledon Hill branch:

Wimbledon Hill branch:

- Initially thought they were very responsive, despite the overly familiar tone and lack of contact details on the email (no phone number to call), to follow up.
- I realised that they were pandering to the current tenant who was moving out than the potential tenant (me), or the landlord/their client.
- They wouldn’t reply to my emails or questions about their processes.
- They made it seem like I was the problem stopping the rental from moving forward, when I provided everything they asked for within hours and was being flexible on move in dates.
- When I took my passport into the office to do a right to rent check, the staff were unprofessional seemed unhappy to be there.

Overall, I wouldn’t choose to deal with them again.

24 April 2023
Unprompted review
Brinkley's Estate Agents logo

Reply from Brinkley's Estate Agents

I am so sorry to hear of your experience. I would love to learn more if you are open to sharing further information. Brinkleys are under new management and I would like to ensure the issue you experienced is not repeated again.

Please feel free to email me directly on marco@brinkleys.co.uk or call me on the office number 02089442918

Rated 5 out of 5 stars

Putney House Sale

Very helpful and responsive throughout the process and pleased with the result. Special mention to James Hilary who was always on hand to answer any questions.

5 January 2023
Unprompted review
Rated 5 out of 5 stars

We had a very positive experience…

We had a very positive experience buying our property via Brinkleys. Graeme was responsive, polite and accommodating throughout all stages of the process, keeping things on track and keeping us informed. Friendly and efficient service - we would choose Brinkleys whenever we come to sell our home.

12 March 2023
Unprompted review
Rated 5 out of 5 stars

Great local agent

Good knowledge of local market, good at keeping me informed about all viewings and progress of sale, great value for money.i

21 December 2022
Unprompted review
Rated 5 out of 5 stars

Graham and James were always friendly…

Graham and James were always friendly and professional with really good communications. They were also really helpful at chasing other parties in the process such as solicitors!

Definitely recommend.

20 January 2023
Unprompted review
Rated 1 out of 5 stars

Unprofessional and rude - AVOID

If I could leave 0 stars I would. Rude staff, no people skills, call the agency to be transferred and cut off, can never speak to anyone and when you do they have such bad tone and very rude.

1 December 2022
Unprompted review
Rated 5 out of 5 stars

Purchase of 11 Pembroke House SW15

Although we were purchasing the property and understood that Graeme had to have the best interests of the vendors in his sights; he was always professional, courteous and straight in all his dealings. he inspired trust and had a good handle on the details.

25 November 2022
Unprompted review
Rated 5 out of 5 stars

Great

Graeme Gordon at Brinkleys in Wimbledon Park made our house selling experience very smooth. He was professional and thorough throughout the whole process, particularly in the final stages of exchange and complete. We had had a dreadful aborted experience 2 years ago with Loney Miller estate agents but Brinkleys were excellent to deal with.

13 December 2022
Unprompted review
Rated 5 out of 5 stars

Flat purchase through Brinkley's

The flat I purchased was with Brinkley's. It wasn't a particularly complicated transaction as I was a cash buyer but James was very helpful and dealt with matters professionally and managed to get responses back from the vendor promptly whenever I asked for information.

26 July 2022
Unprompted review
Rated 5 out of 5 stars

Graeme is an excellent estate agent!

I was the buyer of a property in the SW20 area marketed by Brinkleys recently. I am deeply impressed by Graeme's excellent handling of the property transaction. He responded quickly, is competent and chased diligently. There was a time when the transaction really came to a halt because of the seller's side, but Graeme reassured me that he is chasing regularly and indeed, with his help we could finally proceed and complete. He is also very competent about the smallest details - and if he has no knowledge of something, he tries to research the answer.

The purchase price was 13% below asking price, so don't hesitate to haggle the price down. The description was relatively accurate, however.

Overall a high quality service!

11 November 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic service and super responsive!

I can't recommend these guys enough as estate agents - they were very responsive, informative, and willing to help out how they could. When we had an issue with our internet due to previous tenants, Charlie was extremely helpful and really helped out. 5 stars!

24 October 2022
Unprompted review
Rated 5 out of 5 stars

Dhruvika is a very hands-on

Dhruvika is a very hands-on, helpful and considerate property manager. It is always a pleasure to communicate with Dhruvika and she is always happy to help with my queries. Thank you.

3 November 2022
Unprompted review
Rated 5 out of 5 stars

Graeme was always attentive and…

Graeme was always attentive and available over what became a protracted sale due to months of delays over probate.
He followed up with the vendor on a regular basis and kept us informed. Graeme was unfailingly pleasant and helpful. We were delighted with the service

30 September 2022
Unprompted review
Rated 5 out of 5 stars

Positive and refreshing experience

My boyfriend and I were searching for a 2 bed apartment in London. Suzy was very helpful in answering our questions and organising a viewing. When it was confirmed that we would be receiving the property, Suzy organised a second viewing so we could take pictures of the property as we forgot on the first viewing. Easily contacted and offered support while completing all the necessary documentation for then rental.

1 November 2022
Unprompted review
Rated 5 out of 5 stars

Suzy and Bradley

Suzy and Bradley were very good at helping me as a landlord, to get tenants. They communicated regularly and kept me updated. Suzy has been very good at offering advice pre and during the rental process. I am very happy with the outcome and hope to use Brinkley's in the future - as long as Suzy is still there!!

31 August 2022
Unprompted review
Rated 5 out of 5 stars

Suzy Browne was very helpful when it…

Suzy Browne was very helpful when it came to finding our new flat in Wimbledon. We were particularly impressed with her responsiveness to all our questions. It is rare that you find an agent with that level of dedication to her clients. Very much looking forward to continuing to work with her.
- Jacob and Noelia

25 August 2022
Unprompted review

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