Brindley Group Reviews 

796
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 321 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and knowledgeable staff for making the entire car-buying journey completely stress-free, highly professional, and wonderfully straightforward. Consumers deeply appreciate the impressive quality of the vehicles and consistently enjoy smooth, pressure-free test drives without ever feeling pushed into a premature purchase. The overall service provided is frequently described as highly efficient and prompt, with friendly team members going above and beyond to answer questions and explain paperwork. However, some people mentioned frustrating difficulties reaching the service department by phone and experiencing notably poor communication regarding delayed vehicle repairs or warranty claims.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting that team members are exceptionally welcoming,... See more

Service

Consumers find service to be positive, highlighting professional and helpful staff throughout the purchase... See more

Product

People report positive experiences with product, highlighting that vehicles are generally in excellent and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting a personal touch that makes... See more

User experience

Customers consistently note positive experiences with user experience, highlighting welcoming staff who make... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We visited Kia - West Bromwich ( Tipton ) to browse at cars and Derren introduced himself. I was so impressed with his customer service and knowledgeable we decided to book a test drive. We’ve never... See more

Rated 5 out of 5 stars

I purchased a used Mini- Countryman from Honda Brindley. From the moment that I showed an interest in the car, to the sale and the aftercare -I have received excellent service. Tony and Stephanie ha... See more

Rated 5 out of 5 stars

Good, helpful and no pressure service from James and a good deal on the car. Price was not the lowest but the service and standard of presentation of the car, which had been repaired, was excellent.... See more

Rated 5 out of 5 stars

What a breath of fresh air at Brindley Chery Cannock! I purchased a Tiggo 8 from the onset it was a delight to deal with them! Andy the sales executive was professional, polite, efficient & down... See more


Company details

  1. Car Dealer

Written by the company

A WARM WELCOME TO Brindley Group New and Used Car Dealers in the West Midlands Brindley Group are one of the largest family owned car dealer groups in the West Midlands and are proud of our 90 year heritage of offering exceptional customer service. We offer brand new vehicles from 9 major manufacturers: Honda, Hyundai, Kia, Mazda, Mitsubishi, MG, Vauxhall, Volvo and Nissan cars and commercial vehicles. Our group stock of over 600 used cars are available throughout our dealerships in Cannock, Wolverhampton, Tipton and West Bromwich. Each vehicle undergoes a multi-point check and all come with a first class peace of mind warranty. The unique Brindley experience doesn’t end at driving away in your new vehicle. We offer a comprehensive aftersales service including MOT’S, servicing, parts and accessories. Our manufacturer trained technicians work with the latest diagnostic equipment and genuine approved parts to ensure your vehicle is kept in perfect and safe running order. For business users, our dedicated Group Fleet department is all you need for expert advice on your corporate requirements. We supply vehicles from most of the leading manufacturers and can advise on a funding option that best suits you, these include contract hire, leasing, personal contract plans, hire purchase and tailored packages to suit your specific need. For those in receipt of disability allowance, we have dedicated motability specialists at each of our dealerships to help you choose the right Motability car for your needs.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

796 reviews

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4.5

All reviews

(796)

310 reviews in the last 12 months

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Rated 1 out of 5 stars

Multiple issues but the key issue was…

Multiple issues but the key issue was the car, that was supposed to be an Approved Used premium car, broke down with brakes and turbo failing on a motorway just over the 6 months legal contract timeframe by a few weeks. It put lives at risk. It needed a complete new engine, turbos, and brake system. So not a single 'random' component failure covered by a warranty but a failure due to a systematic issue affecting multiple key components. Brindley initially seemed supportive but when they realised the extent of the issues they went down the legal route where it's still lingering. The diesel car actually didn't have a full service history at all so wasn't 'Approved', had missed its previous service interval with a main dealer and then had a service with zero details from a small back-street operator. The oil is suspected of not having been changed in years and was like sludge. It had 50k miles on the clock at the time of purchase and 60k when it was an effective write-off.

11 June 2025
Unprompted review
Rated 5 out of 5 stars

Brindley Mazda had the perfect vehicle…

Brindley Mazda had the perfect vehicle I was looking for, at the right money . Sales staff were excellent giving plenty of time for different test drives.

Transaction was smooth and fuss free , quickest I’ve ever bought a car usually take me an age …… but this just worked 👍🏻Thanks again

25 May 2026
Unprompted review
Rated 5 out of 5 stars

New car order - Xpeng G6

I enquired about a new Xpeng G6 Performance in mid-April and was advised that it would be ready to collect late May / early June, which was many months ahead of what any other dealer I spoke to could achieve, but after assurances, I placed the order! My Sales contact was Jamie - he was excellent throughout keeping me informed on any changes on the systems and chasing Xpeng for more details and confirmation to meet their promised deadline. There were a few movements in the date (all within the quoted timescales) but he and his colleague Noel both pulled out all the stops enabling me to collect my new car on Saturday 7th June 2026. Unfortunately they could not do anything about the rain for the journey home, but everything else went exactly as planned and they both went above and beyond in making this happen - thank you!

I would certainly recommend them and the dealership to anyone looking for an Xpeng car. They have new and used and are very knowledgeable about them too. The cars are great too!

7 June 2026
Unprompted review
Rated 5 out of 5 stars

Car Purchase

All questions were answered prior to purchasing the vehicle. Sales team were friendly and knowledgeable.

Price was agreed and the handover of the car was efficient a few days later
Price appeared to be fair.

29 May 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience buying my…

I had a great experience buying my Honda Jazz. Tony was very helpful through the whole process making it stress free. I had a small issue with the tyre pressure symbol being over sensitive a few days after purchase, and popped in to ask for advice. They sorted it out on the spot whilst I had a complementary drink. Then Steph ( I might be wrong on the name) sat in my car with me to show me how to reset it if it should happen again. I chose this garage to buy my car because of all the wonderful local reviews and Im glad I did.

18 May 2026
Unprompted review
Rated 5 out of 5 stars

Great car sales

Darren the sales person was very helpful and polite gave me a good price for my part exchange car, and I am very happy with my new Kia k4, will definitely use them again in the future

1 June 2026
Unprompted review
Rated 1 out of 5 stars

Guess i am in the 1% club

Guess i am in the 1% club, purchased a car from the B.Group with a 7 year warrenty, their warrenty company is saying it is void, i have spoke to Tom,Dic & Harry they have all said we will get someone to contact you. they never do.

3 February 2026
Unprompted review
Rated 5 out of 5 stars

Car purchase made easy!

My experience at Brindley Hyundai West Bromwich was positive because the sales staff were helpful and accommodating. The car was immaculate when I picked it up and time was taken to explain the car set up and how to navigate the settings. If I lived nearer I would definitely be having my car serviced there. Thank you Steve for making my purchase as seamless as possible.

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Brindley Hyundai West Bromwich staff…

Brindley Hyundai West Bromwich staff were good because Keith was great. He was welcoming and friendly. He went through all the sales spiel he was supposed to. Car was in tip top condition and Keith was well organised with everything ready to go.

16 May 2026
Unprompted review
Rated 5 out of 5 stars

Honda cars are a great product

Honda is a great product having driven more than one for many years. My partner also has a Honda car and has used their dealership and has been very satisfied with their service. The staff are very friendly and helpful and pricing is fair.

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Kia Wolverhampton

Just brought a EV3 Kia today. It is so easy to drive and quiet too. You can have a conversation without raising your voice. It feels like you are floating even going over potholes. Jack and James are really kind and helpful. They did all the hard paperwork for us and made our experience seamless without any stress. Great company and we highly recommend them to give you a 5 star exeperance. .Thank you both so much. Margaret and Malcolm

28 May 2026
Unprompted review

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