Experience is very god so far. Much better than I expected. The GPS is very accurate with parked locations, even provides addresses sonetimes, and the extended battery is as advertised. I’ve had it on... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
BrickHouse Security is a user friendly company. I have 3 children and 3 gps devices on the vehicles. There are many features that are not supported by other tracking services. Trish has provided me... See more
Company replied
Very reliable service I give it a +A! Customer service is second to none, they work with you no matter your issue. It’s cheap compared to other services and the most important thing is they are reliab... See more
Company replied
I have looked for GPS trackers and tried a couple. I purchased ITagPro that was advertised as the best tracker. Only problem with it is that it operates using BlueTooth. So, if the vehicle is out of r... See more
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Company details
Written by the company
BrickHouse Security and BrickHouse GPS are two channels of the same GPS tracking company, founded in 2005. BrickHouse Security serves consumers, families, and small businesses looking for GPS vehicle trackers, personal GPS trackers, asset trackers, and dash cameras. BrickHouse GPS serves businesses, commercial fleets, and government agencies that need fleet telematics, asset tracking, ELD compliance, and connected-vehicle software solutions. Both channels are backed by the same team of GPS experts who have been helping customers track vehicles, equipment, and assets for over 20 years. We do not lock customers into long-term contracts. Every order comes with real support from people who know the products and will help you configure alerts, geofences, and reports to fit your specific needs. Whether you need a single GPS tracker for a personal vehicle or a fleet management platform for hundreds of assets, BrickHouse has a solution. We have earned a 4.9-star rating across hundreds of reviews because we treat every customer the same way, with the kind of personalized attention that larger providers reserve only for their biggest accounts.
Contact info
5718 W. 79th Street, 46278, Indianapolis, United States
- 800-654-7966
- support@brickhousesecurity.com
- www.brickhousesecurity.com
4.9
Excellent
880 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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The tracker came as advertised
The tracker came as advertised. It was easy to use , even for me. The tracking was amazing! It was within a few feet of the address and even gave the address. Such a great value i couldn't believe it. Customer service was an actual human which answered my questions easily.I bought 2 and theyre still tracking after 2 months with no recharge.
9 June 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for sharing your experience. We love hearing that the tracker was easy to get started with, delivered the accuracy you were hoping for, and is still going strong after two months without needing a recharge.
It's also great to know our support team was able to answer your questions. Thank you for choosing BrickHouse Security and for putting your trust in us!
Czarmaine Is very professional and have…
Czarmaine Is very professional and have been super helpful answering all the questions I have regarding my account. We are currently using Spark nano 7 GPS tracker to keep track of our vehicle. Highly recommend
6 June 2026
Unprompted review
Great customer service always
Like always customer service is so great every time I need it Kevin who helped me this time did great I just need to remember to turn off my device after charging it so that it works properly thank you Kevin for reminding me that cuz I haven't been doing that thank you so much are you really appreciate you guys great service great customer service thank you once again Kevin
6 June 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for your continued support and for sharing this! We're grateful to hear that the quality of service has remained consistent each time you've reached out. Kevin will be pleased to know that his guidance helped you get your device working properly again. We look forward to being here whenever you need us.
Reply from BrickHouse Security / BrickHouse GPS
We are glad to hear that our GPS product is delivering reliable performance and accurate tracking. Thank you for choosing us!
The GPS tracker works great
The GPS tracker works great — accurate location updates, easy setup, and reliable real-time tracking. Battery life is solid and the app is user-friendly. Gives great peace of mind knowing I can check location anytime.
4 June 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for your feedback. We're pleased to hear that your experience, from setup to using the app, has been seamless and dependable.
Our goal is to provide accurate and reliable tracking information you can count on, and we're happy to know it's helping you feel more confident and at ease.
This is a great product
This is a great product. The people behind it are also very helpful. Kelvin was very helpful in assisting me. Thank you!
4 June 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for your feedback! We work hard to deliver products our customers can rely on, along with support they can count on.
We're glad Kelvin was able to assist you and appreciate you recognizing both his help and our team's commitment to service.
the experience was fast and great
the experience was fast and great. Trish got me exactly what i am looking for in a timely manner. cancelled the ones i dont need and quickly ship the ones i need. Thank you for all her helps.
2 June 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for sharing your experience! We understand that needs can change, and we’re glad that Trish was able to assist you with those changes to ensure you received exactly what you needed. We will be sure to pass along your appreciation to her.
Always fast service
Always fast service Czarmaine assisted me today she was exceptionally great
1 June 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for acknowledging Czarmaine's assistance! We're glad she could support you and maintain the fast, reliable service you've come to expect from our team.
Great customer/technical service
I was having trouble making some changes on the app and got connected with their customer service.
Trish responded almost immediately and was very helpful in getting me the information I needed to solve my problem.
Also the tracker I have and the app are working wonderfully
2 June 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for your feedback! We are happy to hear that Trish was able to assist you quickly with the changes you needed in the app. We’re glad that everything is now functioning smoothly and that you are satisfied with both the tracker and the app. We will make sure to pass along your appreciation to her.
I was assisted by Marvin who answered…
I was assisted by Marvin who answered all of my questions. He did so in a very professional manner and he was very knowledgeable in his product.
2 June 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for your feedback. We're glad to hear Mervin was able to assist you and answer all your questions professionally. We'll be sure to pass along your kind words. We're here if you need any further assistance.
I love how you can track in real time…
I love how you can track in real time and see what time they stoped and you can make boundaries and see what time they entered and even when they leave. You can even hid the tracker under your car and it won’t be detected by any or so app or device, thank you brick housing security!
20 May 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
We're glad to hear that you're finding the tracking features valuable, particularly the real-time monitoring and the notifications you receive when vehicles enter or leave designated areas. It is important to us that you feel informed and confident in your tracking. Thank you for choosing us and for sharing your experience!
I'm sure their GPS services are great…
I'm sure their GPS services are great if you're made of money, but if you buy one of their GPS tracking online, you're basically forced on one of their monthly or yearly plans, you'll buy a GPS offline with the intention of paying $20-40, and if you decline to sign up for their $400 a month plan they swindle you out of $81 a month.. until you force them to cancel your membership..
I wouldn't know how good the GPS tracking devices because I never got to use it for its intended purposes because of dealing with their hidden predatory business practices.
They won't give you a return address either they'll b******* you and b******* you until you've run out of time to return your device to them..
30 May 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Aaron, please check your email and voicemail. Our customer service team has been trying to reach you, and we have a full refund ready for you as soon as you confirm that you’d like to send the device back.
I’m sorry for the frustration here. I realize that with the hardware on sale this month at such a low price, you may not have read every detail on the page before purchasing.
Real-time GPS trackers do require an active cellular and cloud software service in order to provide live location data, and that service plan requirement is disclosed in multiple places during the purchase process, including on the product page, in the cart, and again at checkout when selecting a plan.
That said, we do not want you to feel stuck with a product or service you did not intend to buy.
Please reply to our customer service team, and we’ll take care of the full refund for both the hardware and the service fee.
If you still need a real-time GPS tracker, we’d also be happy to help you choose the right plan and make sure you get the level of service and support you expected from us.
-Todd
Founder & CEO
BrickHouse GPS
Reliable and great customer service!
Reliable and great customer service! "Czarmaine" is the agent who assisted me. Thanks for the quick and speedy assistance
29 May 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you! We’re pleased to hear that you received prompt and helpful support from Czarmaine and that you are satisfied with our service overall. We appreciate your trust and are always available whenever you need assistance.
Long time customer
Long time customer. Hardware and software have been robust and reliable. And help today with a small request was efficiently and quickly provided by Czarmaine. Highly recommended!
28 May 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for being a long-time customer! We're glad to hear the hardware and software have been reliable for you, and that Czarmaine was able to quickly help with your request. We appreciate your recommendation and continued support.
I’ve only had the device for one month…
I’ve only had the device for one month but it is very accurate. My wife has early dementia and sometimes forgets her phone. This device on her car helps me know her location in case she gets confused. Very satisfied!!
28 May 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you! We’re pleased to hear that our GPS product has been accurate and helpful in allowing you to keep track of your wife’s location when she needs it most.
We understand how important those moments of clarity can be, and we appreciate your trust in us to be a part of your support.
Since I been using the GPS Tracker 12…
Since I been using the GPS Tracker 12 volt. I been able to monitor the safety of my girlfriend. If she needs help because of the vehicle. My neighbor like so, much that he is looking to one for his business and home vehicles.
27 May 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for your feedback! We are thrilled to hear that our GPS product has helped you monitor your girlfriend's safety and has given you peace of mind.
It's also wonderful to know that your neighbor is considering using a tracker for their business and vehicles. We appreciate you taking the time to share your experience with us!
I always appreciate having the app…
I always appreciate having the app automaitically open to the map page without having to go through a dozen clicks and remove ads popups before seeing my trackers location. In a potentially stressful times, NOT going through multiple steps is a godsend. I also wanted to shout out to
Trisha in CS! A quick response and accurate reply wins five stars everytime!
27 May 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for your feedback. We are delighted to hear that our app provides direct access to the map view without any extra steps, especially when quick access to your tracker is crucial. We understand how important simplicity is during stressful moments, and we’re glad it helps make things easier for you.
We also appreciate your kind words about Trish and will be sure to share your praise for her quick and accurate support.
Mervin was AWESOME!
Mervin made my transaction so easy. Everything was handled quickly and all my questions were answered. He was very easy to communicate with. Marvin was very professional in explaining billing and re activation on my device. I am happy with his service.
26 May 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for your feedback! We're glad Mervin made the transaction easy, handled everything quickly, and provided clear, professional support with your billing and device reactivation. We'll be sure to share your kind words with him.
Best purchase ive made!
Description was honest. The app and devices work great for what i need. Very easy to use as well. Best purchase for my fleet!
25 May 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you! We're glad the device and app have met your needs and proven easy to use. It's great to know they have become such a valuable part of your fleet.
We're grateful for your business and look forward to continuing to support you.
Problem solved!
Trish worked through an issue that I couldn't resolve on my own. With her help, the problem was solved. Things always can go wrong, it is how they are corrected that makes this company stand out.
22 May 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for your thoughtful review. We are delighted that Trish could step in and help resolve your issue, making sure you felt fully supported.
We truly value your insight that what matters most is not the challenges themselves, but how we respond to them. Your recognition of Trish and our team's dedication to customer service is incredibly meaningful to us.
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