Really good price offers during sales. Wide carefully curated assortment. A very helpful option is the missing size inquiry: if the seller still has the requested size available, the item is o... See more
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Great quality and good service. Only rung that can be improved is faster refunds and deliveries.
Breuninger bietet mir immer moderne Trends, Inspirationen und Luxus Items, Must Haves... die es immer dort direkt gibt! I love it.
I have been a customer since 20 years from the time I used to live in Stuttgart and this is one of the best stores in Germany. Now that I have moved far away from Stuttgart I still purchase online and... See more
Company details
- Women's Clothing Store
- Beauty Product Supplier
- Clothing Store
- Fashion Accessories Store
- Men's Clothing Store
- Perfume Store
- Shoe Store
About Breuninger.com
Written by the company
The fashion and lifestyle company Breuninger was founded by Eduard Breuninger in 1881 and is now one of the leading multi-channel department stores in Europe. For more than 140 years, Breuninger has set high standards for fashion, beauty and lifestyle with an exclusive selection of international designer brands and select newcomer brands. Breuninger offers its customers exclusive fashion, bags, shoes and accessories, both online and in retail stores.
The www.breuninger.com shop is one of the most successful online shops in the premium and luxury market segments and is available to customers in Germany, Austria, Switzerland, Belgium, the Netherlands, Luxembourg, Italy, Spain and Poland. In its web shop and in the app, Breuninger presents its customers with over 1,320 brands such as BOSS, Polo Ralph Lauren, Stone Island, Marc Cain, Closed and Marc O’Polo and many more. The website is certified by the EHI Retail Institute GmbH (“EHI-geprüfter Shop”) and offers a straightforward ordering and returns process.
In addition, Breuninger operates a total of 13 department stores in Stuttgart, Düsseldorf, Ludwigsburg, Sindelfingen, Munich, Nuremberg, Freiburg, Erfurt, Leipzig, MTZ (Main-Taunus-Zentrum), Karlsruhe, Reutlingen and Luxembourg (BRAM). With Click & Collect, customers can also order their favorite items online and pick them up in a retail store.
Apart from impeccable style and a sense for trends, Breuninger is deeply customer-oriented. Offers such as Special Service, the in-house bespoke tailoring atelier, Click & Collect and online reservations, the in-store order service and the shuttle service ensure an extraordinary shopping experience, whether online or in person. In Germany and Luxembourg, Breuninger currently operates 13 department stores with around 6,000 employees.
The beautiful things in life
Written by the company
- 30 days free returns | Free shipping on orders over €149, when paying with Breuninger Card, for Click & Collect orders.
30 days free return and express shipping possible
- 30 days free return
- Free shipping (DE) when paying with Breuninger Card, for beauty-only orders, for Click & Collect orders
- Optional express shipping
Contact info
Marktstraße 1-3, 70173, Stuttgart, Germany
- breuninger.com/faq
- www.breuninger.com
4.7
Excellent
37K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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I’ve always trusted their service for…
I’ve always trusted their service for fast and reliable delivery. I really love it!
8 April 2026
Unprompted review
I love shopping at Breuninger
I love shopping at Breuninger! I order everything online and the service is amazing! Returns aren‘t a problem at all and delivery is super fast.
2 March 2026
Unprompted review
Great Products and Great Customer Service!
Fast delivery and return process in a timely manner.
3 April 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
No delivery or helpful service
Update 12.4: Been in contact with Breuninger and parcel was returned, finally had a good experience with their team.
I have been a satisfied Breuninger customer for many years, but today’s experience has left me disappointed.
I did not receive any delivery notification from Hermes regarding my order, only my order confirmation from Breuninger. Additionally, although I was at home at the point the package was said to be delivered, the delivery status indicated that my address could not be found, which is incorrect.
When I contacted Hermes, I was directed to Breuninger for assistance. However, when I reached out to the Breuninger customer service, I was told to contact Hermes again. This has left me stuck in a loop of calling around without any clear resolution or guidance on how to proceed. I was also unable to receive assistance in English before calling several times, which made the communication with Breuninger more difficult and very time consuming. Not at any point did the customer service team apologise for the inconvenience or show any understanding of the situation.
At this point I am left with an open invoice - but no package. I do not know how to receive my package or resolve the issue and is waiting for it to be solved and hear from Breuninger. This level of service does not suit a premium concept store like Breuninger.
Best regards,
Cille
2 April 2026
Unprompted review
Reply from Breuninger.com
Dear customer,
Thank you very much for taking time for Breuninger with your note and giving us the chance to keep improving our service so that we can meet our customers’ needs.
As we are unable to match your rating to an order, we would be very grateful if you could send us more information about your experience. We will send you a link via the review platform Trustpilot and request that you provide us with more information about your rating.
We will be in touch with you again soon.
Warm regards, The Breuninger Team
Dear customer
We always endeavor to maintain exceptionally high customer service standards and we take any customer feedback seriously.
To help us understand the issue and to allow us to respond in the most appropriate way, we had requested that you send us more details about your concerns.
Unfortunately, we have not received a response.
We would still like to resolve the issue for you. Please get in touch with us. You can reach us Mon. - Fri. from 10:00 a.m. to 6:00 p.m. on phone number 00800-71121100 or ..
We would love to hear your response and until then, best wishes.
Warm regards, The Breuninger Customer Service Team
Go to Breuninger should be in your…
Go to Breuninger should be in your to-go-list when visiting Düsseldorf, it’s an experience. Amazing customer service, brands and windows. Their sales also worth it a lot!
2 April 2026
Unprompted review
the personal is great and helpful at…
the personal is great and helpful at Hamburg store
12 November 2025
Unprompted review
The customer service is amazing.
4 March 2026
Unprompted review
it‘s always my good experia
This is my best shopping and spending experience in Dusseldorf.
26 March 2026
Unprompted review
All my purchases at Breuninger have been pleasant experiences
All my purchases at Breuninger had been pleasant experiences. It is a premium outlet, with the price point reflecting this, but that is all justified by the quality and range of the offerings and the excellent customer service. Would recommend anytime.
19 March 2026
Unprompted review
Worst shopping experience in Switzerland
UPDATE:
Breuninger contacted me to tell me the return label which I used from their original packaging (sent from their own warehouse) ended up at Zalando’s warehouse and that I should contact Zalando myself to chase my package. I don’t even have words for this company. This company has no integrity. They told me they understand it’s frustrating and very inconvenient however they can’t do anything. Really? So no one in Customer Service can contact Zalando to chase the package???
This retailer might be the worst retailer in Switzerland. I returned a 420CHF order back to their warehouse with a return label that came with the original packaging. After not hearing back for a week, I reached out to them but they told me that the address on the return label was wrong warehouse and that I should figure out pulling out the package back and resending it to another warehouse of theirs. And the warehouse they work with -DSV - was equally unhelpful. I would highly advise against shopping from this retailer. After I told them that I had such a bad experience and started a national enquiry in Swiss Post, they didn’t even bother to respond to my email. It’s so frustrating to see so many positive comments in Germany yet horrible service in Switzerland.
9 March 2026
Unprompted review
Reply from Breuninger.com
Dear Customer,
Thank you very much for taking time for Breuninger with your note and giving us the chance to keep improving our service so that we can meet our customers’ needs.
As we are unable to match your rating to an order, we would be very grateful if you could send us more information about your experience. We will send you a link via the review platform Trustpilot and request that you provide us with more information about your rating.
We will be in touch with you again soon.
Warm regards, The Breuninger Team
Dear Customer,
thank you for your feedback and please accept our sincere apologies for the long processing time.
We have carefully reviewed your case again. The address mentioned is used for Zalando returns from Switzerland, which is why we are unfortunately unable to create a return label. It is very likely that the goods are currently with Zalando.
We kindly ask you to contact Zalando directly to have this checked. Thank you for your understanding and patience.
Kind regards,
Your Breuninger Team
The best App
17 March 2026
Unprompted review
Got the wrong item and are having…
Got the wrong item and are having problema communicating. In the meantime my wanted product went out of sale.
1 March 2026
Unprompted review
Reply from Breuninger.com
Dear customer,
Thank you very much for taking time for Breuninger with your note and giving us the chance to keep improving our service so that we can meet our customers’ needs.
As we are unable to match your rating to an order, we would be very grateful if you could send us more information about your experience. We will send you a link via the review platform Trustpilot and request that you provide us with more information about your rating.
We will be in touch with you again soon.
Warm regards, The Breuninger Team
Dear customer,
Thank you very much for your rating.
We are very sorry that you were unhappy with our service. We always endeavor to maintain exceptionally high customer service standards and we take any customer feedback very seriously. To help us understand the issue and to allow us to respond in the most appropriate way, please send an email to onlineshop-(COUNTRYCODE)@breuninger.com. or Call us free of charge. 00800-71121100 (tel:0080071121100)
Mon. - Sat. from 10:00 a.m. to 6:00 p.m. quoting your order number.
Warm regards, The Breuninger Team
Nice and friendly personnel
Nice and friendly personnel, good deals, excellent assortment, strongly recommended.
14 March 2026
Unprompted review
Good stock selection and usually quite…
Good stock selection and usually quite good customer service but the payment system for the Breuninger card is unnecessarily complicated. Please copy what Zalando do (link to pay with credit card) and would be SO MUCH EASIER.
14 March 2026
Unprompted review
I received the package..
One month since I made an order 106036261 and haven't received anything.
CTTEXPRESS is a horrible corporating partner with DHL. They are extremely rude and non-professional!
I would suggest to reconsider your partnership regarding orders in Spain
10 March 2026
Unprompted review
Reply from Breuninger.com
Dear customer,
thank you for taking the time to share your feedback.
We would like to confirm that we contacted you on Tuesday, March 10, 2026, at 14:23:07 regarding your case under reference number #2594635. Your concern is very important to us, and we are taking it seriously.
Our team is currently reviewing the matter carefully and will continue to support you in finding a satisfactory solution. We truly appreciate your patience and the opportunity to clarify the situation.
Warm regards, the Breuninger Service Team
The best shop
8 March 2026
Unprompted review
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