Brennan Reviews 

999
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 588 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently mention that the products arrive very quickly and are exceptionally simple to set up right out of the box for everyday listening. People really appreciate the brilliant sound quality, the compact design of the devices, and the helpful support team when purchasing necessary replacement parts. However, some customers also noted frustrating issues with courier services failing to deliver properly or leaving packages unattended outside. A few other people also felt that certain units suffered from corrupted memory cards or experienced minor audio glitches during the CD ripping process.

What people talk about most

Product

People report positive experiences with the product, highlighting its great build quality and design.... See more

User experience

Consumers find user experience to be ambiguous, with many praising the setup process as straightforward and... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting fast shipping times and prompt service. Many... See more

Quality

Users describe positive interactions with quality, highlighting that devices feel like well-made,... See more

Order

Reviewers express great satisfaction with the order process and delivery speed, noting an incredibly quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Brennan B3+is a fantastic all-in-one solution for anyone with a large CD collection who wants to bring their music library into the digital age without the hassle of a computer. The unit combines... See more

Company replied

Rated 5 out of 5 stars

I had a problem with my Brennan. I had corrupted the micro SD card by switching off whilst the Brennan was working. Brennan support gave me clear instructions of what to do. I'm not naturally good... See more

Company replied

Rated 5 out of 5 stars

I was really impressed with the speed of delivery , ordered at about 16:00 , delivered at 07:20 the following morning. So far I have loaded about 5000 tracks & am currently compressing them to FLAC .... See more

Company replied

Rated 5 out of 5 stars

The Brennan B3 I purchased is perfect, it is the cd storage device I have been praying for. Excellent for storage of all of your CD collection, an easy set up process, straight forward app usage a... See more

Company replied


Company details

  1. Electronics & Technology

Information provided by various external sources

Brennan JB7 winner of Hi-Fi Choice Best Buy Award - June 2008


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

999 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(999)

571 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic product

I purchased a refurbished B3+ 1tb from Brennan. It arrived very quickly. However, the buttons kept sticking inside the unit fascia and it made using any function difficult. I contacted customer service. They asked me to return the unit to them and they would replace it. I decided to pay a little more and purchased a new unit instead, it arrived the following day. It was really easy to set up and connect to my Sonos speaker. The Web interface is excellent for editing, adding artwork and making playlists. The phone app is really good for selecting which music to play.
All in all, an excellent piece of kit. I would definitely recommend the product and the company.

26 May 2026
Brennan logo

Reply from Brennan

Hi Janine
Thank you for your 5 star review and your faith in us. We find that people who have run into an issue are our biggest fans.
Jenny

Rated 5 out of 5 stars

Original SD card was corrupted by…

Original SD card was corrupted by multiple power cuts . Replacement arrived quickly and was easy to install. I did manage to make a replacement so now have a spare one as backup

28 May 2026
Brennan logo

Reply from Brennan

Hi Darrell
Thank you for your 5 star review for the micro SD card. Yes, you can program an SD card yourself. First time doing something can be a bit intimidating so hence we sell them.....instructions for other owners wanting to have a go are on the website.
Jenny

Rated 5 out of 5 stars

Arrived Within Two Days

Arrived Within Two Days. Loading CD’ s is straight forward.

28 May 2026
Brennan logo

Reply from Brennan

Hello Katherine
Thank you for your 5 star review for your Brennan B3+. I have refunded the money for the WiFi Dongle as there is one included in the Brennan B3 box.
Jenny

Rated 5 out of 5 stars

I ordered a wifi dongle from the…

I ordered a wifi dongle from the Brennan shop and it arrived two days later. The price was very reasonable, too.

26 May 2026
Brennan logo

Reply from Brennan

Hello Carl
Thank you for your 5 star review. We think parts should be reasonably priced.
Jenny

Rated 5 out of 5 stars

Fast delivery

Clear explanation 👌

26 May 2026
Brennan logo

Reply from Brennan

Hello Lesley / Eric
Thank you for the 5 star review. Always happy to help.
Jenny

Rated 2 out of 5 stars

Too many things are not working as they…

Too many things are not working as they should. The app is just about useless. Without a computer it’s almost impossible to get everything working as it should. Will only appeal to a very limited number of people.

12 May 2026
Brennan logo

Reply from Brennan

Hello Robin
If the Brennan B3+ is not for you then we offer a no quibble money back guarantee. See here for details https://brennan.co.uk/pages/returns for how to return the Brennan and get your money back. If you would prefer for some help then we have a forum and extensive information on our website to get you up and running. The forum is here https://www.thebrennanforum.com/
Jenny

Hi Robin
Martin here - I have asked Paul to make contact and see if he can help. Email us at thebrennanb2@gmail.com let us know where you got to and what the problem is. We have many tens of thousands of happy owners so I am sure we can help.
Martin

Rated 4 out of 5 stars

Not too bad so far

Ordering, payment and delivery was excellent. Took no time at all to set up. Few issues with importing music from another database as lost majority of the album covers so had to add manually. Also a few truncated track titles which I haven’t got to the bottom of yet.like that it can link to my Sonos system so can have music throughout the home or in individual rooms based on my Sonos system set up. A new by to Brennan so still learning.

11 May 2026
Brennan logo

Reply from Brennan

Hello Andrew
Thank you for your review and the positive comments. Not sure where your music was previously stored but there are guides on our forum at https://www.thebrennanforum.com/ on importing music in case you haven't found this already. There is a 200 character limit on names so maybe that is what you ran into.
Jenny

Rated 5 out of 5 stars

Good quality product

Good quality product, arrived quickly after ordering. Easy to set up and use with my Sonos speakers

11 May 2026
Brennan logo

Reply from Brennan

Hi Ian
Thank you for your order for our Brennan B3+ and the 5 star review.
Jenny

Rated 4 out of 5 stars

Love the way it works with Sonos and…

Love the way it works with Sonos and the sound quality. Easy to add CDs ,many of which I am finding again after years. The App functonality and search is a bit clunky and needs to be improved. It is expensive but then all goo CD-players have become expensive due to lack of demand. Overall happy that I bought it and have recommended it to friends

22 May 2026
Brennan logo

Reply from Brennan

Hi Tony
Thank you for buying our Brennan B3+ 2TB and recommending it to your friends. In fact Martin is working on a refreshed web UI. You can contribute through the forum. The improvements may percolate through to the app eventually but for now you may prefer the web UI.
Jenny

Rated 5 out of 5 stars

Brennan people were responsive and…

Brennan people were responsive and helpful when needed to solve my dilemma. Thank you

21 May 2026
Brennan logo

Reply from Brennan

Glad to help our Canadian owners Barry and thank you for the 5 star review.
Jenny

Rated 5 out of 5 stars

Rapid delivery was great and soon started

Rapid delivery was great and had new, bigger capacity B3 up and running in no time. Then loading back up from old low capacity B3 proved easy to set up though wow it took many hours to load. I now hope to use my old B£ with my VB1 to start loading my LP collection.

20 May 2026
Brennan logo

Reply from Brennan

Hi Brian
I see you went from a Brennan B3 480 to a 2TB after 3 years. The 2TB holds 4,400 CD’s as flac or 9,000 CD’s as MP3. You have a lot of music! Thank you for all your orders and the 5 star review.
Jenny

Rated 5 out of 5 stars

Delivery was within 18 hours

Delivery was within 18 hours! Now finding CDs in the cupboard that I had forgotten I hand.

20 May 2026
Brennan logo

Reply from Brennan

Hi Neil
Great to hear you are rediscovering your music and thank you for the 5 star review.
Jenny

Rated 5 out of 5 stars

Website way to navigate and use

Website easy to navigate and use . Very quick shipping/delivery . Set up was a doddle with minimum of instructions which speaks to the skill and effort put into the design of the product .

19 May 2026
Brennan logo

Reply from Brennan

Hello Brian
Thank you for your kind words on skill and effort put into the design of the Brennan B3. It will make Martin's day. Thanks for the 5 star review.
Jenny

Rated 5 out of 5 stars

Good communication.

Good communication.
Rapid response to initial order

15 May 2026
Brennan logo

Reply from Brennan

Hi John
Thank you for the feedback and 5 star review.
Jenny

Rated 5 out of 5 stars

Wish I’d bought one years ago…

I have a Sonos sound system throughout my home with speakers in bedrooms, dining room and a stereo pair of 5s in my living room. For a couple of years issues with the Sonos app failing to connect to speakers or my NAS drive has been a nightmare. Took a chance on a Brennan B3, quick and simple set up and a smooth app. Wish I’d done it years ago. Only downside is my wife is finding it so easy to use I have to put up with stuff like Celine Dion instead of my Sabbath, Heep, Nazareth, Maiden etc.

20 April 2026
Brennan logo

Reply from Brennan

Hello Christopher
Thank you for the 5 star review and comments on set up. Sorry that your wife's music tastes don't quite match your own.....
Jenny

Rated 5 out of 5 stars

My SD card had become corrupted

My SD card had become corrupted. Checked the online help & followed recommendations. Unable to fix so I emailed Brennan Quick response gave me details of how to obtain a replacement. Ordered online & new card received within a few days. Prompt efficient service throughout.

5 May 2026
Brennan logo

Reply from Brennan

Hi David
Thank you for the 5 star review for your experience with us. Happy to get you up and running again.
Jenny

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look