Brelsen Reviews 235

Great communication great product postage on time, over-all fantastic

Very good, easily navigable website. Good range of watches and prices. Problem-free ordering and delivery came before the due date. My pocket watch is stylish and looks more expensive than it proved to be. Most importantly it keeps time extremely well. The service Brelsen gave me can not be faulted.

Shipping, I must be honest, was slow. The product more than made up for that problem...beautifully brilliant. I hope that the quality holds true...time will tell.

Excellent customer service! Superb quality! We will purchase all of our watches from Brelsen!

Review is for the service not the product. The product is nice looks great. The service was beyond horrible, I bought this for a friends wedding gift and it took weeks to arrive which I was fine with but after I emailed the company asking for just an update on the order as two weeks after ordering it all it said was “order placed” which only meant I paid for it as that’s what it said I day I placed the order. So two weeks no updates whatsoever and the only reply’s I’ve received have ignored what I actually asked and just reiterated that the order was in process. I finally got annoyed being seemingly ignored and given a generic response and let them know that 2 weeks with no information on the order even after I reached out was very sketchy and I was worried I had been scammed as I have never ordered anything and been ignored for two weeks after. Well funny enough they finally email me telling me the order is processed and now has been handed to the USPS. What’s funny is after weeks of generic robot responses and being ignored they respond to me with that the day after telling them I was going to talk to my bank as this seemed like a fraudulent company from my point of view at the time. So the order arrives the day of the wedding I was in another state and due to the company refusing to do the bare minimum of keeping the customer informed I was unable to get it to the groom in time. If the company had done the bare minimum of responding and letting me know any updates I could have changed the shipping address in time and had it sent to a place in the state with the wedding and gotten it to the groom in time but no Brelsen did not think I was worth the five minutes it would have taken to keep me informed. The products may be nice but this company is horrible when it comes to customer service a simple attempt to keep me informed could have saved this wedding gift but that basic part of business is too much trouble for Brelsen. You can get same quality with much better service elsewhere

Very happy with the quality of the watch I picked up! It keeps perfect time, and is of good quality. It will be worn frequently!

Beautiful time piece as described. Bought for grandson's 18th birthday and he loves it. A little delay in delivery but was during period of mail strike. Answered queries within 24 hours. Would use again.

Bought a pocket watch, it arrived on time in good condition and my son loved it he was well happy with it

I bought my fiance this beautiful watch for Christmas and he absolutely loves it! It really is stunning. He even wants to wear it for the wedding! The postage was very fast and efficient too, especially good considering shipping was included! An awesome product and great service!

I liked the watch very much. Service was great and got exactly what Had hoped for. Delivery was prompt and Brelsen does do follow ups. Great experience.

The piece is outstanding more beautiful once received. The detail and craftsmanship is amazing. The message is powerful and timeless. My son Loved it and something he can pass to his son. Arrived in a timely manner well packaged

Absolutely gorgeous, well made pocket watch. It will surely be an heirloom for my son.

Great customer service, great product. I gave my husband the gold husband pocket watch and he loved it. It came presented in a lovely gift box. Would definitely recommend this product.

This was a great product, wonderful for My Son
Excellent service really fast delivery

They make great pocket watches. If you're looking for a great watch, look no further. Don't buy that overseas crap from Amazon, it'll break in a few months.

Correct information from purchase to delivery.

I ordered an engraved pocket watch for my son as a gift for my future wedding as he will be walking me down the aisle. The pocket watch was beautiful and came quickly in lovely packaging and was well worth the money. It’s a great keepsake and I’m very pleased with it, I know my son will love it.

A great keepsake and very reasonably priced

They answered every question promptly politely and customer service is great. Well run business.

I first knew this was the perfect gift for my older son when it shared I love you forever. Life is short and I wanted to leave a token of my love for his memory of my love for my son. This pocket watch is stunning and a real man’s gift 🎁 Thankful for you and your company!
A Satisfied Customer
Melissa Johnson