Brayleys Cars - Brayley Nissan Rochdale Reviews 

182
TrustScore 4.5 out of 5

4.6

Kingsway, OL16 4AB Rochdale, GB


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Rated 5 out of 5 stars

It was an excellent service at Brayleys Rochdale. Paul was fantastic to deal with and made sure from start to finish that everything was explained and prepared . The car was immaculate and everything... See more

Rated 5 out of 5 stars

All staff were very helpful. There was a new guy on the reception desk, and he apologised for taking longer than his superiors. I don't think he took any longer than his peers. The only fault I have... See more

Company replied

Rated 5 out of 5 stars

I have just recently purchased a car from this garage and wow the customer service was absolutely amazing. Paul who sold us the car couldn't do enough. Sorted everything out for me, right to the l... See more

Company replied

Rated 5 out of 5 stars

Carrie from Rochdale was brilliant, she helped guide us into buying the right car for us as a family. There was no added pressure of buying a brand new car, she looked into the best option for us. She... See more

Company replied


Company details

  1. Car Dealer
  2. Auto Repair Shop
  3. Used Auto Parts Store
  4. Used Car Dealer

Written by the company

Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.


Contact info

  • Kingsway, OL16 4AB, Rochdale, United Kingdom

  • 01706557093

4.6

Excellent

TrustScore 4.5 out of 5

182 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 31% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(182)

3,071 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Always great service at rochdale…

Always great service at rochdale brayleys especially carrie sadly we had a long wait on Wednesday our car was booked in for its first MOT at 10-30am sadly it was not started till 11-20 a full 50 minister late we had opted to stay with the car as Broyleys have stopped the car collection and delivery service it was a long morning

9 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience

It was an excellent service at Brayleys Rochdale. Paul was fantastic to deal with and made sure from start to finish that everything was explained and prepared . The car was immaculate and everything went smoothly. Can't speak about others because Paul was our first and last contact so due to him would highly recommend this dealership for buying a car.

9 September 2026
Unprompted review
Rated 5 out of 5 stars

Everything was explained about the…

Everything was explained about the particular vehicle I wanted to look at. The staff were very welcoming and considerate.

31 August 2026
Unprompted review
Brayleys Cars - Brayley Nissan Rochdale logo

Reply from Brayleys Cars - Brayley Nissan Rochdale

Hi Wendy, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

Bought from Nissan Rochdale for over 30…

Bought from Nissan Rochdale for over 30 years, Paul McInnes has been an absolute pleasure to deal with helping us decide whether a particular car is suitable for us, thanks Paul, I think we've bought 9 (maybe 10) cars over the years and, quite honestly, wouldn't go anywhere else, love Nissan cars!

27 August 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Rochdale

Hi Graham, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

All staff were very helpful

All staff were very helpful. There was a new guy on the reception desk, and he apologised for taking longer than his superiors. I don't think he took any longer than his peers.
The only fault I have, is I had to have a courtesy car, so I was charged £30 for the use of it. I'm disabled and now use a walker, and if I was still on the mobility scheme, the courtesy car would have been free.
Other than that, they were very professional.

25 August 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Rochdale

Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Friendly helpful staff

Friendly helpful staff. Let me use one of the desks to do my work whilst my car was being serviced. 👍

17 August 2026
Unprompted review
Brayleys Cars - Brayley Nissan Rochdale logo

Reply from Brayleys Cars - Brayley Nissan Rochdale

Hi Paul, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Rated 1 out of 5 stars

No communication

I booked my car in for a recall, free tyre and clutch check, following a notification from Nissan. When the car was collected I was given the keys but no information as to what had been done and if everything was as it should be. The chap didn't say a word and I found this to be very rude.

14 August 2026
Unprompted review
Rated 5 out of 5 stars

Very informative sent me videos of my…

Very informative sent me videos of my car being checked and informed me regularly

10 August 2026
Unprompted review
Brayleys Cars - Brayley Nissan Rochdale logo

Reply from Brayleys Cars - Brayley Nissan Rochdale

Hi Stephen, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Professional, Helpful and Friendly Service

I recently purchased an approved used car from Nissan, and the whole process was smooth and hassle-free. Everyone was friendly and professional, especially my sales executive, Keith, who was very helpful and supportive throughout. I’m very happy with my experience and would highly recommend Nissan to others.

7 August 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Rochdale

Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Rated 5 out of 5 stars

First Service

Dropped car off at designated time Plenty of room to park. I was messaged to say when the car was taken into the workshop and how long it was likely to take Then messaged when it was ready.
Really good hassle free service

3 August 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Rochdale

Hi Nigel, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

My vehicle was serviced to the usual…

My vehicle was serviced to the usual high standard, MOT completed, some minor extra work was required. I was phoned, told the cost of the work and gave my agreement. Vehicle ready to drive away in just over 4 hours, brilliant service

30 July 2026
Unprompted review
Brayleys Cars - Brayley Nissan Rochdale logo

Reply from Brayleys Cars - Brayley Nissan Rochdale

Hi James, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Paul at Rochdale along with Mark have…

Paul at Rochdale along with Mark have the journey in f buying my car simple and easy from the moment I walked into the showroom to collection

31 July 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Rochdale

We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Rated 5 out of 5 stars

I have been waiting for this survey

I have been waiting for this survey. The whole experience was amazing with fabulous customer service.

We dropped the car off a little earlier than it was booked in for and we received a text saying when the car had entered the workshop. This was good for us to then work out how long we had before going to collect the car.

We received a phone call and a text to say when the car was ready.

There was a few spray marks on the inside of the door which we’d not been able to remove but they’ve now gone.

Excellent friendly service all round. Thank you.

31 July 2026
Unprompted review
Brayleys Cars - Brayley Nissan Rochdale logo

Reply from Brayleys Cars - Brayley Nissan Rochdale

Hi Caz, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Great customer service

Great customer service and video updates throughout the service process. I waited on site for the service to be completed, relaxing in the newly refurbished showroom, with great coffee facilities - perfect.

29 July 2026
Unprompted review
Brayleys Cars - Brayley Nissan Rochdale logo

Reply from Brayleys Cars - Brayley Nissan Rochdale

Hi Bronty, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Quick and efficient service

Quick and efficient service, had a chat with one of your car sales staff. Keith was very impressed with his knowledge and honesty.

23 July 2026
Unprompted review
Brayleys Cars - Brayley Nissan Rochdale logo

Reply from Brayleys Cars - Brayley Nissan Rochdale

Hi Michael, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Excellent service

Excellent service

21 July 2026
Unprompted review
Brayleys Cars - Brayley Nissan Rochdale logo

Reply from Brayleys Cars - Brayley Nissan Rochdale

Hi Carole, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Rated 5 out of 5 stars

Amazing customer service

I have just recently purchased a car from this garage and wow the customer service was absolutely amazing.
Paul who sold us the car couldn't do enough. Sorted everything out for me, right to the last detail. Very knowledgeable and also friendly.
Explained everything from start to finish.
I would definatley recommend this garage to purchase your next vehicle.
Paul you are a credit to this company, I will be returning when ready for an upgrade. Thanks 😊

22 July 2026
Unprompted review
Brayleys Cars - Brayley Nissan Rochdale logo

Reply from Brayleys Cars - Brayley Nissan Rochdale

Hi Rebekah, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Well done everyone after being told it…

Well done everyone after being told it could be 6 weeks for our car to be repaired the service guy jonny was great had the car back after only 2 days well done jonny great job

17 July 2026
Unprompted review
Brayleys Cars - Brayley Nissan Rochdale logo

Reply from Brayleys Cars - Brayley Nissan Rochdale

Hi Alan, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

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