Always great service from Kia, Georgina and Jordan are always so helpfull and friendly they always go above and beyond for me. The services on my car are always easy to arrange and quick to carry out... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Everyone was very professional, listened and took necessary action as needed. All the work on the car carried before the end of the day as promised.
The service was functional and did everything I expected. But with previous cars I've experienced added value such a collect and deliver service, a courtesy car or a while you wait service. None of th... See more
Company replied
This is the first time I have used Brayley’s for servicing having moved into the area and bought a nearly new Kia from them last year. On reception Jordon was extremely helpful at the beginning and on... See more
Company replied
Company details
Written by the company
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
Contact info
Houghton Road, LU5 5BF, Dunstable, Bedfordshire, United Kingdom
- 01582477500
4.9
Excellent
572 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 27% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely brilliant customer service
Absolutely brilliant customer service. Shout out to Peter Deans who was thoroughly professional and polite and took me through every step of my vehicle purchase. I would recommend a Kia car to everyone!
18 September 2026
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Kim, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Excellent customer service
Excellent customer service, friendly, and very knowledgeable.
17 September 2026
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Excellent service
Friendly staff kept menimformednof progree would reccomend to anyone so helpfull polite
16 September 2026
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Martin, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
I recently bought a car from Brayley…
I recently bought a car from Brayley Kia and I’m extremely happy with the service I received. From the very beginning, the team was friendly, helpful and professional.
They were able to find the right car for me very quickly, which I really appreciated. Throughout the whole process, they kept in regular contact with me and provided updates at every stage, so I always knew what was happening.
The communication was excellent, and the whole process was smooth and stress-free. I really appreciate the time and effort the team put into helping me find my car.
A big thank you to everyone at Brayley Kia for the great service. I would definitely recommend them to anyone looking to buy a car! ⭐⭐⭐⭐⭐
15 September 2026
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Charanjit, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
I was really happy when I took my car…
I was really happy when I took my car for service was quick and professional, car was waiting on me clean and shiny and i was suprised because car was cleaned amazing thank you and recommended 1000%
14 September 2026
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Aleksander, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Just had my car serviced by Brayleys…
Just had my car serviced by Brayleys Kia Dunstable warm welcome from Jordan and Steven on the service desk very friendly staff kept up to date with the progress by them sent video health check will definitely be back
14 September 2026
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Michael, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Excellent service guaranteed at Brayley Dunstable
As always, I was made to feel most welcomed by Jordon and his team of smiling and cheery staff who spoke warmly and politely.
They had everything ready for my visit and kept me informed about the progress of the servicing of my car.
14 September 2026
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Colin, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Prompt efficient customer service
Prompt efficient customer service
10 September 2026
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Philip, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Very smooth process from the start &…
Very smooth process from the start & hand over made easier by completing most paperwork electronically in advance.The staff,customer service & sales executives are excellent, the main reason my wife for over 15 years & now myself has switched to the dealership & brand.
10 September 2026
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Keith, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Staff very helpfull
10 September 2026
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Excellent service
Excellent service, courtesy and professionalism in all respects.
9 September 2026
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Peter, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
First or second service
The counter staff were very helpful, The service was completed on time and the vehicle cleaned. However, the service book was not filled in incorrectly so I can only hope the correct service was carried out..
9 September 2026
Unprompted review
Excellent service as always
Excellent service as always. Been going to them for years now. Thank you
9 September 2026
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Andrea, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
The best bar none!
The best car dealership I have ever dealt with. Rather than just pay lip service, the team go out of their way to be friendly and helpful. I seriously cannot fault Brayley’s sales, after service and service departments. Simply the best!
9 September 2026
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Alan, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Went in for M.O.T was very thorough and…
Went in for M.O.T was very thorough and happy with the service. The only small thing was my dash cam wasn't working and I checked they had partly pulled out the lead and had not put it back in and told me they had done that
8 September 2026
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Maggie, Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.
Helpful and friendly reception staff
Helpful and friendly reception staff. Had clients needs in hand.
7 September 2026
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Valerie, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Picking up my new car
Jake was my salesman he was very welcoming into the showroom, and he showed around my new car and showed me all the features in my car. He helped me add my phone to the car and he answered all the questions I asked.
The show room was clean and tidy
4 September 2026
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Brilliant ..Brayley..great team work
Visited to look at a kia stonic..Oliver Tomkins the sales guy gave me all ofthe information I needed to decide to have that particular car. A test drive was had the decision was made..Oliver kept me informed all of the way right up to the collection day..Day of collection arrived and Oliver took me all over the components and gadgets once again to make sure that I was fully aqainted..Oliver was really on the job as there wasn't a question that I asked that he couldn't answer which made me feel great..I am very pleased with my car and especially Oliver for taking the time and effort for going the extra mile.......thank you Oliver and Kia.
4 September 2026
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Brayleys Super Service
I made a visit to Brayleys to have my Motability car serviced. I had a waiting appointment and when I arrived I was offered a choice of hot and cold drinks and was seated in a very comfortable chair. The estimated wait was 2hours but fortunately my car was done in less than that and had also been washed and hoovered. Brayleys staff are always very good would highly recommend Brayleys
4 September 2026
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Staff/ customer service team is very…
Staff/ customer service team is very helpful and service and MoT done in defined time lines.
2 September 2026
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Shiva, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.