Brayleys Cars - Brayley Honda Ruislip Reviews 

I've been coming to Brayley Honda Ruislip now for 10 years. The customer service I received on this occasion was nothing short of outstanding.
The service advisor that was dealing with me (Maria), went through everything that would be done on the day. A walk round video of the car was made to record any damage etc, an excellent addition for peace of mind.
She also mentioned that my car would receive a courtesy 20 min wash before the service. I left the car to be picked up later that day.

A health check video and report was sent to me within a few hours, after which Maria called me and ran through what needed doing. She was very professional and thorough.
When I went to collect my car, Maria took payment and went through some price of parts that I had requested. She then asked for my service book to stamp, which I had forgotten, but assured me it would get stamped if I popped in whenever convenient.

All in all, a very pleasant visit to Brayley Honda Ruislip. I look forward to my service next year. Keep up the good work Maria.

All good, good and friendly service, helpful staff.

I think that thr service advisor Amy took the whole experience customer service to a new level.

the knowledge of the staff member and the efficiency in which they managed my booking.

They were well prepared on arrival,efficient hand over and information, clean pleasant enviroment to wait in. The work was carried out quickly and car returned clean

Had service and MOT on my Jazz. Used Honda Ruislip for many years.
Sad that they have stopped the collection/drop off service…..they now charge £50 for this!
Was very shocked when they wanted to charge nearly £250 to replace the spark plugs - obviously I declined.
Courteous staff as usual

I have given the Service Department 5 stars. This was my 1st year service. The service was excellent. Everyone in the service department was very helpful. But they parked my car in a position that caused me to scrap the passengers side. The damage will now need to be repaired.

Polite and very helpful

well looked after by your staff
Honda is value for money which I have been driving for last 10 Years
recommend any time

As always, Brayleys staff are extremely knowledgeable & helpful. I've been a customer here for many years & would recommend them to anyone.

I took my car in at Brayley Honda Ruislip for Service & MOT early in the morning and Preet Shah who dealt with me was very friendly, he answered all my queries and handed back my car at its earliest as requested.
My car was completed very quickly and it was handed back to me midday and it was even vacuumed and washed which i was very happy about it, as i was told over the phone when booking in my service that they have stopped doing the car wash, but now i am glad that they have brought it back, even though the vacuum and wash was only 20minutes but it was better than not having it cleaned after a service and driving it out of a show room. My friend who got their car serviced and MOT 3 months ago didn't get their car washed as Honda said they have stopped it and she was very upset and jealous that i had it.
When i got home i checked my service book and noticed that they have forgotten to stamp and date my service book so i contacted them straight away, they apologised and told me that i can just pop in anytime when i am nearby to get it stamped. I asked if i can get it stamped on my next service as i don't live locally and they said that it was fine as they have the record of it.
So only slight issue of forgetting the stamp on the service book but overall it was a good experience.

MOT and service all done.
Happy with the work done. Car feels like new.

⭐⭐⭐⭐⭐

Fantastic service from start to finish! Julian, the manager at Ruislip Honda, went above and beyond to help us and made sure we got exactly what we wanted. He was extremely helpful, professional, and genuinely went the extra mile for us. Julian is a real asset to Honda and a credit to the Ruislip team. Highly recommended!

I would also like to give a special thank you to Gary, who was the first member of the sales team I met. From the very beginning, Gary was friendly, welcoming, and provided excellent customer service. He took the time to understand what we were looking for and made the whole experience feel easy and comfortable.

Thank you, Julian and Gary, for your outstanding service and for making our experience with Ruislip Honda such a positive one. You are both a credit to the team! 🙌

From ; Michelle Perez and Greg Perez

Excellent work ad service
Very helpful ad polite receptionist.

Good experience. Gary Foxley was helpful and professional. No complaints.

I have a two year service plan. I am over 80 so it is very helpful to have my car collected and returned, very clean, after my annual service and MOT. The service department contacted me prior to collection, kept me well informed about progress during to day and kept me informed as to when the car would be returned.

My car service and MOT were performed very quickly. Staff were courteous and helpful and there is a lovely waiting area with beverages.

Just prior to my annual service I contacted the service manager about an existing problem I had with my offside wing mirror. An appointment was made for it to be examined by the service department, but it could not be fixed and a replacement was subsequently made. Whether it is a sign or not, of the current times, because most garages these days do not seem to communicate with their customers, for example often you cannot speak to anyone and are transferred to a call centre, but the service manager Andy Parkes, phoned me and explained all the options available to me. The wing mirror was replaced, the car was serviced and mot’d and I am extremely impressed with the professionalism and service I have just received.

Honda arranged for my car to be picked up from my home which is a plus . An addition to the service was a video sent by the mechanic showing my car being serviced and detailing what needs fixing. I was given a call by a member of Honda to discuss about what needed fixing prior to them carrying the works . Afterward my car was returned to my home , cleaned and washed. Overall I’m very happy with the service, I have been using the Honda garage in Ruislip for the past 15 years and will certainly carry on for the future.