I bought my Honda Transalp on Friday. Great communication with the seller,the description matched the listing perfectly. The entire sales process was a very pleasant and positive experience. I don’t... See more
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I had a service at Hyundai Romford and Sam Alsop was very efficient and helpful to point where my car failed the MOT due to a damaged tyre. Hyundai Romford had only been open a week and no no tyres... See more
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I test drove and ordered a new Honda jazz on the date below .I received a reasonable quote for my old car and l think a good price for my new car. The sales staff at Honda were very pleasant and effic... See more
Company replied
Mr Reece Cooper was polite., offer me coffee and he made me very comfortable. He took his time to download the necessary apps and set it all up for me when I picked up my car.
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Company details
Written by the company
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
Contact info
Gallows Corner, RM3 0BX, Romford, United Kingdom
- 01708 334950
4.7
Excellent
579 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 27% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great buying experience
Great buying experience, easy part ex. Many thanks to Jason for his help
23 July 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Romford
Hi Matt, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
All checks were done professionally
All checks were done professionally. Staff very polite and helpful.
22 July 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Romford
Hi Maria, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Exellent service
Been dealing with Andy Lobo for over 10 years always gives exelent service. Only downside is trying to get through to the Romford office almost impossible, when phone answered by another brance get interrigated as to why I want to speak to Andy most annoying.
21 July 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Romford
Hi Douglas, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
I was very happy with the service…
I was very happy with the service provided by Lisa ans Andy service staff excellent staff a five star service thank you mike McCarthy
21 July 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Romford
Hi Mike, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Made to feel welcome & the work to be…
Made to feel welcome & the work to be done was explained to me.
However, this being said I was very disappointed that the car was not washed when I picked it up.
1 July 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Romford
Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
A very positive introduction to Honda.
Prompt service with a very friendly member of staff, who explained every aspect of the work required.
1 July 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Romford
Hi Paul, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
My AC was fixed under warranty after…
My AC was fixed under warranty after initially being told it would be £1300
26 June 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Romford
We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
The Honda HRV
I picked my car few days ago.
So far I am pleased with the performance of the car. The entire process was fantastic. My salesperson, Demitri was incredibly helpful, answered all my questions, and I never felt pressured to make a decision. The only minor critique is that the middle of the passenger seat at the back is smaller than expected, but overall, I love the car
29 June 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Romford
Hi Sururat, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Service took a little longer than I was…
Service took a little longer than I was advised.
Disappointed that you no longer wash cars at the service .
I am told you plant a tree instead ! Where can I go and view this tree please.
24 June 2026
Unprompted review
Car service was done swiftly and…
Car service was done swiftly and efficiently. I cycled on the hottest day of the year and the young receptionist got me a cold water as it was very warm. Little touches…..
24 June 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Romford
Hi Ron, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
We bought a Honda HRV from Brayleys…
We bought a Honda HRV from Brayleys Romford on 2nd May which was a lovely car to look at and to drive . Had a few issues with the car at the start & Brayleys sorted out & provided a courtesy car whilst car was being repaired.
All thru our first contact with Brayleys from perusing cars to eventually buying one our sales advisor Reece Cooper was a credit to Brayleys . Helpful , informative & always on hand or the end of a phone to give us advice....really appreciated his help.
2 May 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Romford
Hi John, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Great service with no hard sell.
Purchased an approved used Honda Jazz May2026. The experience was excellent in every way. Saima was just a really lovely person to deal with. No hard sell. Jose the Manager went out of his way to find the perfect car for me. Highly recommend this team to anyone looking to purchase a Honda Car.
5 Gold stars for Saima.
20 May 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Romford
Hi Alexander, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Very pleased customer
As always, I had a good experience at Brayleys Romford. The salesman, Demetrios, was particularly helpful and knowledgeable. I would not hesitate to recommend him or Brayleys to anyone wanting to buy a Honda car.
20 May 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Romford
Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Reply from Brayleys Cars - Brayley Honda Romford
Hi Kalid, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Repairs were done quickly and all went…
Repairs were done quickly and all went without a hitch.
18 May 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Romford
Hi Derek, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
A great service!
A great service! I was kept informed from start to finish of the process and what it entitled. It was a smooth and professional. I would definitely have my car serviced here again.
1 May 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Romford
Hi Pauline, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Exceptional service Andy Lobo
Exceptional service Andy Lobo, explained all that had been carried out with the service. No complaints whatsoever.
14 May 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Romford
Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Reply from Brayleys Cars - Brayley Honda Romford
Hi Paul, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
All good very satisfied very good staff…
All good very satisfied very good staff .
6 May 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Romford
Hi Brian, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Informative and helpful
6 May 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Romford
Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
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