Brayleys Cars - Brayley Dacia Milton Keynes Reviews 

213
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TrustScore 4.5 out of 5

4.5

17 Barnsdale Drive, MK4 4DD Westcroft, GB

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Rated 3 out of 5 stars

Easy to book service. Was told it would take about 1 1/2 hours as I was "waiting" for the car. After 2 hours I noticed the carbeing driven out of the service area. I was then told that the service... See more

Rated 5 out of 5 stars

I have been with Dacia/Brayleys for 10 years and wouldn’t go anywhere else. Their customer care is second to none and they have been friendly, helpful, efficient, reliable and incredibly kind form th... See more

Company replied

Rated 5 out of 5 stars

The booking an appointment procedure was very quick and easy. From the moment we arrived at our appointment we were made to feel very welcome by Andrew. He was very friendly throughout and explained e... See more

Company replied

Rated 5 out of 5 stars

There were a couple of minor financial issues to begin with, but Tony Johnson was excellent at keeping me informed every step of the way. Even when he was away, Danny Marino stepped in and proactively... See more

Company replied


Company details

  1. Car Dealer
  2. also in
  3. Auto Repair Shop
  4. Used Auto Parts Store
  5. Used Car Dealer

Written by the company

Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.


Contact info

  • 17 Barnsdale Drive, MK4 4DD, Westcroft, United Kingdom

  • 01908 866200

4.5

Excellent

TrustScore 4.5 out of 5

213 reviews

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4.5

All reviews

(213)

3,418 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service

Fantastic reception/telephone staff, very professional, helpful and friendly. Work and testing carried out quickly and efficiently. All prices are upfront and clear. Advisory notes are accurate and very helpful in ascertaining when future work will be needed. They are very fair and not greedy like other garages can be.

2 April 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Dacia Milton Keynes

Hi Amy, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

The staff were very friendly

The staff were very friendly, polite, explained everything from start to finish and who ever valets the cars needs a medal.

17 March 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Dacia Milton Keynes

Hi Derek, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Great salesman Jason Wallace

Great salesman Jason always very helpful
Would recommend anyone I know to visit if looking for a good Renault or dacia car

15 March 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Dacia Milton Keynes

HI Lorraine, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Danny was very helpful knowledgeable he…

Danny was very helpful knowledgeable he treated us with respect. He showed us our new car talked us through it and answered all of our questions.

13 March 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Dacia Milton Keynes

Hi Grahame, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Great all round service.

Great all round service.
Staff very helpful; service completed within timescale and in accordance with our service plan. Reminders received prior to service date and online check in also applied.

6 March 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Dacia Milton Keynes

Hi Kimbo, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

We picked up a new car at Brayley's on…

We picked up a new car at Brayley's on 2nd March. The whole process from start to finish was excellent. All the staff were very professional , helpful & kind. The whole procedure was enjoyable.

2 March 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Dacia Milton Keynes

Hi Jacqueline, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

First service

Service was so easy to book on the app and customer service was excellent

26 February 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Dacia Milton Keynes

Hi Sonia, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

Booked a service recently

Booked a service recently. Booking and the service went well and the service desk reps were especially efficient in dealing with my needs, courteous and experienced. Excellent service throughout.

23 February 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Dacia Milton Keynes

Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

friendly and professional

staff explained the service and follow up, very pleasant and friendly service

13 February 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Dacia Milton Keynes

Hi Jane, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

the staff were very polite and…

the staff were very polite and professional at all times the contact was great and the work done was in a timely manner. Overall was very pleased with the staff and work done.

10 February 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Dacia Milton Keynes

Hi David, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Rated 5 out of 5 stars

Bigster brand new purchase

Jason was fab, a pleasure to do business with.
Very knowledgeable. Answered all questions put to him with ease. Happy to go the extra mile to ensure all was as we would like.

24 January 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Dacia Milton Keynes

Hi Julie, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

Great Service

Thanks to Danny the sales persons and his help with my purchase and handover. Great Service

23 January 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Dacia Milton Keynes

Hi Kevin, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 4 out of 5 stars

Good service

The appointment took a bit of time but when we got there the service was good

22 January 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Dacia Milton Keynes

Hi Rita, Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.

Rated 5 out of 5 stars

New Dacia Duster

Went into showroom just to look (already have a duster, have had 4 Dacia so far). We approached the sales exec (tony) who was so helpful, not pushy, answered all queries and ended up ordering a new Duster,

19 January 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Dacia Milton Keynes

Hi Chris, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Good service and friendly

Good service and friendly. Would recommend.

1 January 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Dacia Milton Keynes

Hi Dave, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

James was a great help

17 December 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Dacia Milton Keynes

Hi Andy, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

CAR SERVICE

I arrived at 8 30 for my car service and I told the receptionist that I lived 20 miles away so I would like to wait for the car she said the service would take about 2 hours so I went for a coffee and to my surprise an hour and a half later I received a phone call to say my car was ready and not only had the car been serviced it had been washed and cleaned inside and out I was most impressed, thank you so all the staff at Bradley’s cars Milton Keynes

17 December 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Dacia Milton Keynes

Hi Terry, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

Fantastic Dealership in Milton Keynes…

Fantastic Dealership in Milton Keynes was interested in a new Mazda MX30 sadly Tony Hatton was on holiday, and Brett Gray looked after me he had only been with Mazda only two weeks !!

I would have never known fantastic customer service and great knowledge of the car really impressed !! He passed my details onto Tony and booked me in for a test drive the following weekend. Great service thank you !!
Met up with Tony the following weekend for an extended test drive, after only driving the car for five minutes I wanted one.

After the test drive it was such a pleasure to deal with Tony as he had sold me a new CX5 a year ago.

After less then thirty minutes of looking at possible options the deal was done, amazing guy to work with, no hard sales just a great customer service it’s just a pleasure to spend my money with him.

It’s simple great cars, great dealership with great staff and customer service !!

A Huge Thank you !!!!!!!!

6 December 2025
Unprompted review
Brayleys Cars - Brayley Dacia Milton Keynes logo

Reply from Brayleys Cars - Brayley Dacia Milton Keynes

Hi Paul, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 1 out of 5 stars

Inflexible

Rang to let them know I had recently purchased a Mazda through a different Mazda dealership but that I would be coming to them for servicing & mot etc as they were closer.
Bearing that in mind I asked if they could reset the "service soon" light as it had come on after just 2000miles & 8 weeks free of charge. Was told they couldn't help & that I would have to go back to the garage that did the service. I said this decision means I am now not going to use Brayleys for the cars next service, they were still adamant they couldn't help me.

27 November 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Dacia Milton Keynes

Thank you for your review of Dacia Milton Keynes, which we assume was intended for our Mazda business? Naturally, we are sorry to hear that you purchased a car elsewhere that wasn't properly prepared.

Rated 5 out of 5 stars

Highly recommend picked new car up

Highly recommend picked new car up. Was always kept well informed.
Danny was awesome all the way through since July till picking car up.

14 October 2025
Unprompted review
Brayleys Cars - Brayley Dacia Milton Keynes logo

Reply from Brayleys Cars - Brayley Dacia Milton Keynes

Hi Dan, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

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