Bravissimo Reviews 

889
•
TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 129 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that physical store employees are extremely friendly, welcoming, and provide exceptional guidance during personal fitting appointments. Shoppers often discover a wide variety of comfortable everyday items that significantly improve their daily routine and boost personal confidence. Though some customers experienced frustrating issues with product durability, noting that underwires frequently snap or fabrics wear out prematurely after proper washing. Additionally, a few other people also felt that customer support representatives on the phone could occasionally be unhelpful or dismissive when handling complaints. Some reviewers also noted difficulties when trying to book fitting slots due to busy schedules in certain physical locations.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and sizing. While many reviewers... See more

Staff

Clients share positive opinions on staff, frequently highlighting how helpful, friendly, and professional the... See more

Customer service

People report ambiguous experiences with customer service, as many consumers praise helpful staff who process... See more

Service

Customers had positive experiences with service, frequently praising the helpful, friendly, and knowledgeable... See more

Quality

Reviewers mention ambiguous feedback about quality, with several customers praising the high quality, perfect... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have been buying their products for years both bikinis and underwear online and in store - don’t get me wrong love their products but when I spend £117 on bras should I have to pay £5 delivery? Othe... See more

Company replied

Rated 5 out of 5 stars

Can’t believe I didn’t try the brand sooner! I was fitted by Abi over a virtual fitting which was such a lovely experience, I felt really comfortable and she then went through different bra styles. I... See more

Company replied

Rated 5 out of 5 stars

Bravissimo have an excellent range, and their products have been of high quality. Their in person bra fitting service is also excellent, especially when buying first bras for girls, and post body cha... See more

Company replied

Rated 5 out of 5 stars

I have just left Leeds Victoria Quarter store and met Sue, the lady who changed my life. after years of digging in wires straps and general discomfort, Sue introduced me to the Ultimate comfort bra, n... See more

Company replied


Company details

  1. Lingerie Store

Written by the company

Bravissimo is an award-winning multi-channel retailer that sells lingerie, swimwear and a unique range of clothing for women who are D-L cup. Bravissimo aims to inspire its customers to celebrate their figures and feel good about themselves and to make shopping with us a fun and confidence-boosting experience. Bravissimo offers its customers a wide choice of styles as well as friendly and knowledgeable fitting advice, set in an environment that is inclusive, supportive and celebratory and is dedicated to doing the best for its customers as well as providing an outstanding level of customer service.


Contact info

3.8

Great

TrustScore 4 out of 5

889 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(889)

123 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Chanelle was amazing

I have shopped in Bravissimo Oxford for a very long time. I am always very happy with their service. Today I had to go back to the shop as I had a small problem with the bras that I bought recently. The lady who looked after me today was called Chanelle. Chanelle was perfect from the minute I arrived. She was so helpful, caring, kind and nothing at all was too much trouble for her. She had many suggestions and resolutions to my problems. She is a great ambassador for this company. Thank you so much Chanelle for helping me and I hope to see you again next time I visit the shop.

6 July 2025
Unprompted review
Bravissimo logo

Reply from Bravissimo

Hi there Lesley, thank you so much for your kind words after your recent visit to our Oxford shop! We are so glad to hear that Chanelle made you feel comfortable during your time with us. We hope you got everything resolved and are feeling uplifted :)

Love, Bravissimo x

Rated 5 out of 5 stars

Carrie was super helpful and reassuring…

Carrie was super helpful and reassuring throughout my appointment. I got my swimwear for holiday but, more importantly, she helped me find the perfect everyday bra that fits beautifully. Thank you Carrie ❤️

2 July 2025
Unprompted review
Bravissimo logo

Reply from Bravissimo

Hi Lily, thanks for your lovely review! It’s so great to hear that you enjoyed your fitting with Carrie and found your perfect bra as well as some swimwear. Have a great holiday!

Rated 1 out of 5 stars

Refund procedure is a nightmare

I bought the brass from bravissimo a few times before Everything is fine until you want to send items back. I lost weight so this time the brass didn't fit me so I returned all my order and that all. I sent a few emails as company received my parcel over 2 weeks ago and they are asking me to wait and wait because of fire in the warehouse or problems with PayPal payment etc. I opened the case on my PayPal account and I hope they can help me to resolve it. Never ever seriously.

16 June 2025
Unprompted review
Bravissimo logo

Reply from Bravissimo

Hi Kasia, we’re sorry that you’ve had so many issues getting your refund. We have now resolved the problem we were having with PayPal refunds so please feel free to give us a ring on 01926 459 859 or send us an email so we can make sure that’s all sorted for you.

Rated 5 out of 5 stars

Great products once you find your fit

Great products once you find your fit! Very quick delivery and excellent customer service afterwards with refunds and returns.

1 July 2025
Unprompted review
Bravissimo logo

Reply from Bravissimo

Thanks for your review. We're glad you found something that fits really nicely.

Rated 5 out of 5 stars

Comfort Game-changer


I was chatting with a girlfriend at a wedding about how uncomfortable my bra was, and she recommended Bravissimo. I walked in that Monday and was seen within an hour. The moment I tried on a properly fitting bra was honestly shocking—I hadn’t realised how long I’d been putting up with uncomfortable, poorly fitting, and irritating bras.

Now, I barely feel like I’m wearing one at all. It’s a total comfort game-changer!

The staff were incredibly welcoming and friendly. No awkward measuring—just a quick chat and a visual check (fully clothed, of course!).

Fantastic shop and a brilliant experience. I’ll definitely be back for more.

31 May 2025
Unprompted review
Bravissimo logo

Reply from Bravissimo

Thanks so much for your amazing review Rean! It’s so great to hear that you enjoyed your visit and how much of a difference getting fitted has had on how comfortable your bras are feeling. We look forward to seeing you again in store!

Rated 1 out of 5 stars

some sort of infestation

wore bra once... really bad itching to the point my upper arms and boobs covered in little spots and scratch marks. Took it back to be told that it had never happened before and didn't seem that interested despite showing them my arms and upper chest. I strongly suspect it may just be re-packaged and somebody else will have to go through it.

26 June 2025
Unprompted review
Bravissimo logo

Reply from Bravissimo

Hi there Karen,

W are so sorry to hear of the irritation your bra had caused you and the experience you had in store. Please do get in touch with our Customer Services Team by either calling 01926 459 859 or popping an email to customer.services@bravissimo.com as we would love to talk through this further with you!
Love, Bravissimo x

Rated 1 out of 5 stars

Expensive but poorly made

Were my go to shop for bras but recent experiences are changing that! Sports bra - wire came out after 6 months and broke my washing machine causing £120 repair. Then bought new everyday bra a month ago and wire already has gone thru the fabric! Customer services tried to blame me for washing at 30C as “plastic tips” would melt . That’s great but there are no plastic tips and plastic used shouldn’t melt at 30C…. Anyway great attitude blaming customer for an expensive poorly made product! Taking business elsewhere

25 June 2025
Unprompted review
Bravissimo logo

Reply from Bravissimo

Hi Claire, thank you so much for your feedback and we are sorry to hear of the issues you have had with your bras. We know we have been resolving this for you via a different platform but please do call us on 01926 459 859 if you would like to talk this through further.
Love, Bravissimo x

Rated 5 out of 5 stars

Best bra fitting ever!

After having a bra fitting with Juliet in Chelmsford, I have found I have a different shape! Juliet not only found me such great fitting bras, but showed me how to actually fit the bra properly, both make a difference to my shape. I have never experienced such a great fitting before; I only had high street shop bras until I started on line shopping with Bravissimo). I would highly recommend a fitting even if you feel comfortable, it might make even more of a difference! Thanks Juliet and Bravissimo team. Dawn

21 June 2025
Unprompted review
Bravissimo logo

Reply from Bravissimo

We're so delighted to hear that you've had such a wonderful experience in the Chelmsford shop with Juliet. We really hope you continue to feel confident and uplifted in your wonderful new styles, and that you're loving your new shape! We'll hopefully see you again in store sometime soon,
The Bravissimo Team x

Rated 2 out of 5 stars

I bought and had fitted 2 Bra's at the…

I bought and had fitted 2 Bra's at the Nottingham shop in May, they were tight but seemed OK, I now feel I cannot wear either of them as they are so uncomfortable I spent £143 as also bought a swimsuit I’ll be going back to MS in future

2 June 2025
Unprompted review
Bravissimo logo

Reply from Bravissimo

Hi there Alyson, we are so sorry to hear that your bras purchased in May aren't fitting well. We would love to talk this through with you further so please do give us a call on 01926 459 859 or come through on Live Chat via our website. We are here Monday - Friday 8:30am-10pm and Saturday - Sunday 9am-7pm.

Love, Bravissimo x

Rated 5 out of 5 stars

My experience last weekend was amazing

My experience last weekend was amazing, all the staff were friendly and went above and beyond when buying my bikinis for my holiday
I would thoroughly recommend
Thank you Kindly a pleasure

15 June 2025
Unprompted review
Bravissimo logo

Reply from Bravissimo

This is what we love to hear! We're so happy that you have some wonderful new bikinis for your holiday and that you had an amazing experience in store. We hope you continue to love your new items and that we'll hopefully see you again in store sometime soon,
The Bravissimo Team x

Rated 5 out of 5 stars

I am a regular to the Bravissimo at the…

I am a regular to the Bravissimo at the Newcastle shop I always get a warm smile and made to feel welcome. Today I popped in on the off chance I could get a fitting, got fitted in straight away even though they were very busy. Due to loosing weight I was desperate for some help with a new bra I was seen by Libby today and just by looking at me I was fitted absolutely perfectly I came out with two new bras and feel so confident in them Libby was so good at her job. Thank you very much I would not go any wear else .

14 June 2025
Unprompted review
Bravissimo logo

Reply from Bravissimo

We're so delighted to hear that you've had such a wonderful experience in the Newcastle shop with Libby. We really hope you continue to feel confident and uplifted in your wonderful new styles, and that we'll hopefully see you again in store sometime soon,
The Bravissimo Team x

Rated 5 out of 5 stars

Looking for a new T-shirt bra.

Following on from my resent visit to the Reading store, I would like to say that I found Ali to be knowledgeable, friendly and helpful. With her assistance I found the perfect bra. Thank you Ali.

13 June 2025
Unprompted review
Bravissimo logo

Reply from Bravissimo

We're really happy to hear that you had such a great experience in our Reading store, and that Ali was able to help you with finding the perfect bra!
We hope you feel great in your new things and we hope to see you again soon.
The Bravissimo Team x

Rated 5 out of 5 stars

Very pleasant and helpful staff

Very pleasant and helpful staff. (Glasgow Ingram Street Shop). Gave advice and information to take away and think about possible purchases. Absolutely no pressure to buy on that visit.

10 June 2025
Unprompted review
Bravissimo logo

Reply from Bravissimo

Thank you so much for your kind review and feedback! We're so glad to hear that you had a helpful visit in our Glasgow store, Helen. Please don't hesitate to get in touch with us if we can help any further.

The Bravissimo Team

Rated 5 out of 5 stars

Excellent Fitting by Ann at Oxford Circus Branch

I have been fitted by Rigby & Peller for years. However, feel they no longer stock the brands that I need (small back, large cup). Went to Bravissimo (Oxford Circus) for a fitting. EXCELLENT service!! Ann was so kind, thoughtful and knows her stuff inside and out! I left feeling quite emotional (in a good way) as felt listened to and left with some beautiful bra's and swimwear. Neck ache already feeling less painful due to the proper support needed.

4 June 2025
Unprompted review
Bravissimo logo

Reply from Bravissimo

Hi Lorraz, thank you for taking the time to write us a wonderful review! It's so fantastic to hear that your fitting with Ann at our Oxford Circus shop has helped you to feel uplifted in your bras. We're so happy to have achieved this and hope you're loving your new bras and swimwear, let us know if we can help any further.

The Bravissimo Team x

Rated 2 out of 5 stars

Good service, poor quality bras

I love the shop and the service has always been great. The reason for 2 stars is that I have a pile of bras where the wires have come out or broken. When I've mentioned this and asked to be shown non-Bravissimo bras for that reason, I'm always asked how do I wash them - and the answer is I wash all my bras the same, and it's only the Bravissimo ones that hurt me or the wires go, and in a short space of time, so waste of money. Such a shame and would love it to be otherwise.

7 June 2025
Unprompted review
Bravissimo logo

Reply from Bravissimo

Hiya Daljit,



Thanks ever so much for your kind regards on our lovely shop and the great service you receive! This means so much to us and that is what we aim for.



I just wanted to confirm the reason why we always ask how the bras have been washed as in our product care guideline we strictly advise not to machine wash them as they are products that are made to be hand washed. We do recommend that all wired styles are washed by hand (tempting as it is to put them in the machine!) Even on a low heat or gentle cycle the friction and heat that can build up within a machine means they can get damaged or damage your machine. I appreciate hand washing isn't as convenient, but it does keep the colours brighter and the fabrics firmer for longer.

We appreciate that there may be other brands that have lasted, and we feel reassured that you have another source for yourself to get bras.

I understand the disappointment of wires coming out and it getting damaged can feel disappointing, however if the bras are not washed via our guideline, we aren't able to do anything further.


I hope this helps and makes it clear on where we are coming from! Please feel free to contact customer services if there are any further questions regarding this.



Best wishes

Bravissimo Team

Rated 5 out of 5 stars

Great experience

Went to buy a new bra today.wasnt expecting any help but maddie was brilliant and was very helpful. Didn't make me feel rushed and shop was very busy.Ended up buying two bras.thanks maddie brilliant customer service😊

7 June 2025
Unprompted review
Bravissimo logo

Reply from Bravissimo

Thank you so much for your lovely review and kind words. We're really happy that Maddie gave you a great experience and you left with some new bras! We hope you love them, and if you need any help with fitting in the future please do get back in touch.

The Bravissimo Team

Rated 5 out of 5 stars

Brilliant

Brilliant, excellent service from Linda

6 June 2025
Unprompted review
Bravissimo logo

Reply from Bravissimo

Thank you for your 5 star review, Jackie! We're super happy to hear that you've had a great experience with us.

The Bravissimo Team

Rated 5 out of 5 stars

A proper shopping experience that you…

A proper shopping experience that you don’t often get any more. Went to the Margaret Street London store where Soraya served me with patience, kindness and professionalism. Came out with 2 lovely bras that fit and are supportive and good quality. Thank you. Very happy customer

5 June 2025
Unprompted review
Bravissimo logo

Reply from Bravissimo

We're so happy to hear that you had a lovely time in our Oxford Circus shop, and that Soraya helped you to find some bras you feel amazing in. If you need any help at all, please don't hesitate to get in touch with us.
The Bravissimo Team x

Rated 1 out of 5 stars

I have been shopping at Bravissimo for…

I have been shopping at Bravissimo for many years and always use to rave about the bras and the service in store. As a K cup lady I have limited options but loved the fact I had a store within a few miles of me but I will no longer shop with them again.
First of all a store visit last year put me off shopping in store. The changing rooms were hot so trying on bras was an uncomfortable situation. My husband was made to feel pervy while sat in the waiting room for giving me his opinions on bras and swimwear, he felt really uncomfortable for the first time ever. The woman helping me with sizes obviously couldn't wait to get me out of there because her shift was ending (the store wasn't closing at that point). She fitted me in ill fitting bras which left me feeling really deflated, not the usual confidence boost I have left with many times before.

And now today I received one of the magazines, love looking through and getting ideas but they have removed all the sizes from the pages, and as a K cup lady I already know not all the bras featured go up to my size so now I'm even more blind. I prefer to look in the magazine and then go to the website but now the magazine is pointless.
I was also horrified to find a swimsuit was priced at £92!! How can they justify those prices for a swimsuit.
I will shop elsewhere in future.

4 June 2025
Unprompted review
Bravissimo logo

Reply from Bravissimo

Hi Kelly, thanks for taking the time to leave your feedback. We're really sorry to hear that you've been left feeling this way, we'd be very grateful if you could get in touch with us at Customer Services so we can discuss this further. You can email us at customer.services@bravissimo.com or call us on 01926 459 859

The Bravissimo Team

Rated 1 out of 5 stars

Misled

I wanted to purchase a vestop with the built in bra. I phoned brighton as they have my size. I was told to go down a size as it is big.
I therefore purchased the top while I was in London and it's too small.
Don't be misled this product is true to size
£46:wasted

14 May 2025
Unprompted review
Bravissimo logo

Reply from Bravissimo

Hi there Rachael, we are sorry to hear you were advised on sizing for our Vest top and it wasn't quite right. We would love to help you find your feel good fit and get an exchange sorted for you.

Do get in touch by calling us on 01926 459 859, via Live Chat or email us on customer.services@bravissimo.com.

Love, Bravissimo x

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look