Brantano UK Reviews 

Good fit and comfortable

There are still companies that cheat customers, now Brantano saw that it works, they started cheating and taking money from customers.
I didn't even choose the number of shoes right away, they put it in my cart and took my payment without giving me any details from my account.
Be careful, good people, don't buy from this company at all, don't even try.
The best company to cheat people, 100% guaranteed

Ordered a pair of trainers that were meant to be six. They were at least 1 size larger than described. I don’t appreciate being ripped off twice with postage for an item that was incorrectly described

I received a pair of Josef Seibel boots which had a faulty zip, caused by the manufacturing process. The Team at Brantano dealt with my issue very quickly, resolving it and refunding me within a day. They were very friendly and professional. Am definitely going to buy from them again.

Quick and good value

Top notch customer service, friendly and quick to respond can't recommend enough

Ordered a pair of crocs from this company, arrived with a massive line(mark) on then that cannot be removed. Don’t want to mess about sending them back just won’t order again and wouldn’t recommend to anyone what so ever. Next time use a box to send parcels rather than a thin bit of sheets.

Brantano customer support (Joy) were quick and efficient to deal with a faulty product.

I bought Skechers trainers, which were so big. They don’t have the exchange option, so it that case you lose money sending them back. Overall bad experience as I ended up without the trainers and loosing money and a lot of time

Ordered some hush puppies and a pair of toms lace ones, the hush puppies fitted great, but unfortunately the lace toms came up very small I’m only a size 4, I’ve sent those back, overall good experience, sizing can be a bit tricky

Bought pair muck boots but they were faulty. Customer service excellent arranging return and refund

Very efficient service, great prices!

Had an issue with a pair of Muck Boots I purchased, which were delivered on the 2nd December 2024, after wearing a few times I found they were not waterproof and my feet were soaking wet! I contacted Brantano on Sunday and by Wednesday they agreed there was a manufacturing fault with the item and would be issuing a full refund.
I know under the Sale of Goods act an item should be 'fit for purpose' and I was entitled to a refund but some companies would delay this and try as hard as they could to refute the problem, thankfully Brantano was not one of them.
Admittedly I am disappointed my boots are faulty and now have to search for some more to ensure I have dry, warm feet on my dog walks but at least I have the funds available to do so.

Great company, quick to reply and brilliant service

Despite the bad reviews this was the only place selling the certain trainers my son had his eye on and at a great price so I decided to take a chance. So glad I did because the delivery was fast and the trainers were of great friends quality. Very happy !! Thankyou

Do not use, different size shoes and a lot of effort to resolve, the process for resolution will involve a lot of effort on your part even though shoes were 2 inches different, apparently that's normal and customer service do not see why a paid postage label should be provided for refund

I ordered sandals, arrived in reasonable time, tried them on in my carpeted bedroom, they were too wide so immediately put them back in the box and returned them within a day or two. Had an email today with photograph of the sandals showing dirty soles and I was told they could not accept the return as the sandals had been worn and they refused to refund my money. If the soles were like that then that is how they came to me as I never wore them, the phone number when I rang it came up as unrecognised, very odd. How do I know the image is of the shoes I sent back? This is all a bit strange to me, I feel cheated as I know I never wore the sandals outside my bedroom, I will never buy from Brantano again!

Unimaginable deal!

Sperry Top Sider boots at a fraction of its real price dispatched at lightspeed.

I ordered some expensive footwear from Brantano and the delivery came a day earlier than originally confirmed, so I missed it. I twice arranged redelivery and on both occasions Royal Mail failed to attempt redelivery. My disappointing is with how Brantano failed to take any action, despite this experience and left me to try and resolve with Royal Mail. I expected more and will definitely shop elsewhere next time.

Boots ordered on Monday and delivered Wednesday - perfect service, much better service than some others!