Reported a problem with a faulty boot. Sent photos and a emailed explanation on Brantano site. Within 24 hours refund issued, no quibbles. A rarity today to receive such good customer service.
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Review summary
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Reviews shaping this summary
I ordered some Josef Siebel shoes that were uncomfortable due to my ankles chaffing. Brantano were brilliant in reimbursing me and didn’t charge me for their postage costs to me which I would have th... See more
Excellent service I ordered 2 pairs of riva shoes and they are excellent, so comfortable and soft leather perfect I did review the shoes from other customers before I bought them I always bought... See more
I was a little sceptical when reading the reviews but decided to take the risk as they had exactly what I needed. Item is exactly as described, great price and arrived super quick. Really pleased... See more
Company details
About Brantano UK
Written by the company
Starting in Belgium in 1962, two Brothers created a chain of retail stores specialising in footwear for Men, Women and Children. Originating in a small factory in East Flanders; Brantano evolved into a chain of shoe shops and established itself as a family store throughout the UK in the 1990s.
Now operating exclusively online, Brantano stocks a range of high fashion and high street brands as well as safety footwear.
Now operating exclusively online, Brantano stocks a range of high fashion and high street brands as well as safety footwear.
Contact info
West Business Park, Units F&G, Quedgeley, Hardwicke , GL2 4PH , Gloucestershire, United Kingdom
- hello@brantano.co.uk
- www.brantano.co.uk
3.5
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 11% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Everything including delivery was very…
Everything including delivery was very good. The product was just what I wanted.
25 October 2023
Will use again
Easy to use website, great prices and really quick delivery. Product as described
25 October 2023
They hide any reviews of products that…
They hide any reviews of products that aren’t 5 start so nothing is truthful. I had a pair of shoes disintegrate after a few months of wearing. Simply wrote a fair review and they have hidden it but only approve the 5 star ones.
27 October 2023
Unprompted review
Very expensive P & P inaccurate description
I did not realise this company is part of (now called) ski sports
They give you a QR for returns, which you then have to pay. After paying £6 for delivery I did not expect to have to pay a further £5 to return the boots
The female boots were far too big, not true to size at all. The description was not accurate.
I will not purchase from this company again
13 October 2023
Unprompted review
Misleading sizes and poor customer service.
I ordered a size 6 which for all my life and every shoe in my wardrobe is a Euro 39. I paid for express delivery as needed for an event. A size 391/2 arrived which were far too big. Not only did this mean I couldn't wear to the event but Brantano refused to refund the extra postage I paid for or offer to cover the return postage. They actually could have been less helpful and I will NEVER be using them again.
20 October 2023
Unprompted review
Excellent service
24 September 2023
what you would expect but unfortunately…
what you would expect but unfortunately don't always get.Kept up to date delivered on time excellent condition when delivered first class.
24 September 2023
No help from customer care Useless!
24 September 2023
Everything went smoothly
Everything went smoothly. Thank you. Happy with my purchase.
24 September 2023
Delivery was fast and price was good
Delivery was fast and price was good. Will use again
24 September 2023
Avoid at all costs
Avoid at all costs - customer service is no where to be seen - as soon as they have your money it’s over
25 September 2023
Unprompted review
Great all round short boot
This is the second pair of these boots that I have bought and they are great, so comfortable , waterproof and durable.
24 August 2023
Shocking customer service
Shocking customer service. Shoe sole was wearing away after a month and they said it was normal wear and tear. Avoid!
24 August 2023
Unprompted review
Returns aren’t free
Returns aren’t free!
Bought a pair of Skechers as a present. Came up very small so had to return. Cost £8.95 to send back as you can’t drop off in store as it’s a different company!
Won’t be using again
4 September 2023
Unprompted review
I orderd my daughter a pair of trainers…
I orderd my daughter a pair of trainers which are size 10.5. They where ordered and came in size 11 which is huge on her. I sent them email and not helpful at all. I had proof that they where ordered 10.5 and they replied there are not from us! I had to send proof of everything and again came back saying it wasnt from them!! Not happy
24 August 2023
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