BrandsMart USA Reviews 

I am a regular customer and do most of my shopping at BrandsMart; it is my one-stop shop for all my needs. They are always there to help you. Today, I had the best experience that I could say started off really bad and turned out great!I was looking to buy a sofa couch, and I ended up losing my phone in one of the couches. I spent 20 minutes looking for it while some employees asked if I could be helped. One lady (I didn't get her name) was very helpful. But it wasn't until Gabriel saw me desperately searching for my phone that he began to help me. He called my phone and searched every couch with me. I honestly think we were looking for it for over an hour and nothing! He got security involved, and we ended up finding the phone.Why I am writing this review is that employees at BrandsMart were all looking to help me, but Gabriel didn't give up on me at all. He truly cared. Thank you, BrandsMart, for having hired an employee like that."
❤️

JOSEPH DISOMMA really nice Customer service so Patient good suggestion

I truly appreciate Joseph assisting me with my purchase. He really made my online experience delightful and less stressful. I enjoyed being treated like a valuable customer and not just a sales deal. Great job Joseph Disomma!

Joesph Disomma provided succinct and professional customer service on the phone!

Joseph Disomma was excellent he helped me find what I needed with ease

Excellent Atencion!! Very resourceful and willing to help the client with al procedures
Very happy with her service

Great customer service, helpful and I got to tell you with the day I was having it was a welcoming voice,and knowledgeable person that put me in a better mood. Other places can learn from brandsmart and Joseph.

I had an exceptional experience with Joe at BrandsMart. From the very beginning, he answered every one of our questions with incredible patience, professionalism, and genuine kindness.

Joe demonstrated an impressive knowledge of both the TV we were considering and BrandsMart's purchasing and delivery procedures. He took the time to explain everything clearly, never rushed us, and made sure we felt completely comfortable before making our decision.

What impressed me the most was his efficiency and willingness to help. Thanks to his guidance, we were able to choose the best TV for our family with complete confidence.

I must say that BrandsMart truly surprised me with the high quality of its customer service representatives. It is refreshing to speak with someone who is knowledgeable, courteous, and sincerely committed to helping customers.

Joe, thank you for being so kind, so professional, and so efficient. You made our shopping experience enjoyable and stress-free. We truly appreciate your help and highly recommend both you and BrandsMart!

Joseph was very helpful and went well over and beyond helping with completing the COI for me He is extremely professional patient and understanding. Deserves Promotion!

Lisa was the most helpful and empathetic person that I spoke with during this whole situation. Thank you Lisa for going above and beyond!

Very professional. Completed the order quckly and answered all questions.

Don't waste your time with these clowns. Ordered a gift online last Saturday, FOUR days later it's still showing "Processing" I inquired and they just cancelled the order without explanation. They don't respond to emails, have ZERO customer service. Just a lowball, slimy company. Avoid like the plague

Gisbert was very professional and provide with a satisfactory resolution of my issue.

Exellent customer service!
Joseph was very professional !
Customers stay loyal with Professional service!

These guys are full blown scammers. I ordered an Pokemon Ascended Heroes booster bundle and they sent me a repackaged pack of 40 garbage cards.

The Brandsmart customer service representative in sales, Marelys Salinas was wonderful
very knowledgable, professional and immediately answered and solved my concern. Retail stores should have representatives like her to make us shoppers feel more at ease of any issues we may encounter on our purchases.
Keep up the GREAT job !!!!!
I will continue to buy at Brandsmart !!!!!
Highly recommend.

Zero Stars - I am filing this complaint regarding a highly unsatisfactory experience with BrandsMart USA involving the purchase of a Sony Bravia 9 television. Approximately two weeks ago, I contacted BrandsMart customer service to purchase a Bravia 9. I was told that the unit was located at the Palmetto Store in Miami, being held for me and would be delivered that Thursday. On Wednesday, I received a call confirming delivery for the following day. Later that same day, however, I was told that the television was out of stock. Concerned, I spoke with customer service manager John, who assured me this was incorrect, and he had personally confirmed the unit was secured for me, and guaranteed delivery. Thursday passed with no delivery. John again reassured me that it was simply a holiday delay, and the TV was secured, and promised that I’d receive a delivery date after the Fourth of July. After the holiday weekend, I received a call from the delivery driver stating that I was his next stop and he would arrive by 9.30 a.m. I immediately went home to meet him, but he never arrived. I waited over two hours and repeatedly called the driver with no response. At no point did anyone from BrandsMart proactively notify me that the delivery was not happening. I was left waiting and forced to call customer service myself, just to find out what had happened. Customer service then told me the TV had never been loaded, and later that the Bravia 9 had been out of stock all along and was completely unavailable. This directly contradicted multiple prior guarantees. BrandsMart then offered a lower-tier Bravia 7 and stated they would honor the same price. I made clear this was unacceptable. I had specifically purchased the Bravia 9 for its premium features, I repeatedly asked John to discuss a different resolution. In five separate courteous voicemails, I requested a call back and explained I was not satisfied with the proposed substitution. John never returned my calls. Furthermore, I was told that the Bravia 9 would be refunded and the Bravia 7 would be price-matched. However, I never received written confirmation or a receipt for any refund, and I was charged full price for the Bravia 7, without the promised adjustment. Each time I followed up, I was told there were system issues and instructed to call back. As of today, I still have no refund confirmation, no price adjustment, and more than $6,000 tied up in unresolved charges. This situation reflects an unacceptable breakdown in communication, inventory control, billing practices, and management accountability. I am requesting that BrandsMart immediately process and provide written confirmation of all refunds, correct all billing errors, assign this matter to a senior executive with the authority to resolve it, and contact me directly to provide a meaningful and appropriate resolution. After five unreturned calls to the customer service manager, I no longer believe this can be handled at that level. I expect to be contacted by senior leadership with the authority to ensure I receive all funds owed and to provide a solution comparable to the product I originally purchased. I made every reasonable effort to resolve this directly. Unfortunately, due to repeated misinformation, lack of communication, unfulfilled promises, and complete lack of follow-up from management, I am now requesting the assistance of the Better Business Bureau in obtaining an appropriate resolution. I respectfully request prompt action.

I am happy with associate Joey Disomma,who helped me with my concern. He was very kind and polite. He also provided me with a safe and secured purchase.

Originally I was calling because I was upset that the furniture set I ordered was delivered incomplete, however, once I spoke with Lisa she handled my issue with the upmost compassion to figure out what happened. She even called me the next day with a solution which made my experience positive! Thanks Lisa!