Brandsdistribution Group Reviews 419

This company must be the worst for customer service ! 5 emails without any reply whatsoever, furthermore I have scheduled a call back twice and no calls at all. The joke is this company is charging extortionate prices for a start up and like a fool I was willing to pay this, for what ? ! So I can invest money and then not see a single penny from it !

They claim to be the best in the business and also claim to be integrated with Shopify but their NOT ! I have confirmed this with Shopify, they clearly told me they have not integrated with Brands Distribution. Funny how you have all the time in the world to reply to all the reviewers on Trust Pilot but not a single reply to customers on your website.

I am giving a 2 star solely due to the unhelpful and disrespectful customer service. If you could only read the emails between myself and, apparently, their only customer service representative, Guilia.

I had my first, I would call it, altercation with this woman about a return. My customer received a pair of heels that did not fit so I requested a return, received a copy paste template for her stating to have photos sent in.. I, obviously, respond lividly to the request of a photo of my customers foot not fitting in the shoe. She responds with the exact same copy paste template as if she did not even read my email(clearly not reading what the return is about either). Again, I email her very upset about her completely disregarding my last email. To sum it up, nothing was resolved. I had another return shortly afterward and the exact same thing happen this time though she responded to her company's upset customer, me, with a condescending email stating the following "You clearly have received the email for this return, so please read the email and follow the instructions, it's not difficult. You must send the photos or we will not pay for shipping". My mind was blown at the unprofessional-ism of this company's customer support and policies. I am forced to resell my returns at cheaper prices because shipping it back to Italy costs a fortune. I do not recommend working with this company.

They have wonderful products. But the catalog is outdated. There finished website has a lot of problems. Every time you ask them a question, they reply after a few days, and not a single response is related to the issue. There was a call scheduled for 2.30pm pst, and the lady calls me at 2.30 am pst. The worst customer service I have ever come across. It never looked like a serious company to me. The more you cooperate with them, the least they care for you. Either they are not reading your emails, or they don’t understand it. There is a ton of more efficient companies better than them; trust pilot should investigate the positive reviews about this company.

I will not provide you with my email. I sent you so many emails last week regarding the mistakes and wrong replies. NO one cared to reply to it. Finally, when I see the website, I decided this is a joke, and send another email asking for a refund. I get no reply to it. But guess what I get a good reply for my review. This is a high alert concern.
Why are you so bothered about reviews when you can't reply to your customers. You want more people to fall prey.
You're asking me my email address, so I will be ashamed for losing my money to you guys? I request everyone who has lost their money and received crappy service from these guys to write a review and also to write to the brands that these guys claim to be carrying. Those brands are the reason for us taking up this risk, and let's make sure they stop. I will make sure to write to as many brands as possible of the way you're representing them. Shame

They are not serious about their business. They are scamming people of money. Don’t do business with them, you will regret

The so called dropship solution with Shopify integrations doesn't work. Can't reach them on the phone, they don't answer emails. They always blame the issues with their service provider Zero11, but why continue with such a company if you are having all those issues.
I'm down over 1,200euro which I will never see again.
Thanks for the big loss.

Excellent service - good prices and quality.

Be sure, that most of these positive comments are written by this company itself, or they at least pay for it.
I agree with almost all negative reviews as a victim. I don't know if the staffs are getting their salary or not.
Because a worse level than that horrific, unfriendly, respectless, arrogant and answerless support I have never seen!
Support team simply doesn't care about you. You're left by your own.
If you have plenty of time, plenty of nerves, plenty of money and if you don't care about your business reputation which will be destroyed by them, go for it.
Otherwise invest more money and find another dropshipping provider who is not working with this 'dump' mentality.
I think, I should ask Trustpilot if it's possible not to give even 1 star to this company.
Share this review as much as you can.

I registered with brand distribution a while ago now as a drop shipper. The communication has been extremely slow. The information and tools sent to import the catalogue etc has been out of date and when eventually sent 'correct' tools parts are missing. Nearly into a month of paying for the service and still not set up through no fault of myself or my web developer. A month of payment with nothing to show for it; doesn't fill me with confidence working with them for the future. Which is a shame and time and money wasted on my part.
The 2 stars is due to good products otherwise be 1 star.
Disappointed as the products are great but the service has not been which is delaying any movement and success with my business.

Unserious company, IF you create a profil you won’t be able to delete it or to get customer support to answer how to delete it and they do not answer by chat.
Throughout this experience I’m guessing that they will send goods to me which I never ordered or asked for!
I registered a profile, saw immediately that they did not offer the goods I wanted and searched how to delete my profil, written the customer support twice and triple to the chat - no answer at all!
Read what people has to say here and they seem fraudulent.

So my advice scammer - be aware.

Most reliable partner we have worked with. Support is fast and competent.

I am satisfied with cooperation between our company and Branddistribution. They fully met my expectations.

Really like their customer care. Alexandra is always there, replaying for demands in few minutes... Few time stacked with delivery, but always was about some holidays.

#1 dropshipper, fast delievery, good support

First of all very good customer support by Elena Rossi.
Second fast dispatch of products.
Third average packing of items.
Some items covers getting crack and all.
Fourth, communication at most of the times with Elena was spot on.
She is very supportive.
Fifth, there is minutes confusion regarding amount transfer based on the interest taken from your side of Bank which we don't have any idea of this.
Sixth and the best , the products were Authentic . Hope this will continue as well.
FInally I am so satisfied. Thanks to Elena Rossi.

BAD EVIL COMPANY THAT DID FRAUD ON ME AND MY COMPANY. STAY AWAY THEY ARE A BUNCH OF THIEVES I CAN SHOW ANY ONE EVIDENCE THAT EVEN AFTER I CLOSED MY ACCOUNT AS I WAS NOT HAPPY WITH THEM. CAN YOU BELIEVE THEY STATED I MADE AN ORDER WHICH WITH A NON ACTIVE ACCOUNT THATS IMPOSSIBLE RIGHT??? BUT AS THEY HAD LINK TO MY PAY PAL THEY STOLE AROUND £400 FROM MY ACCOUNT AND NOW IM GETTING IT BACK FROM PAY PAL AND THE BANK AND HAVE PROVEN TO THESE BANKS THIS IS A SICK FRAUD DIRTY COMPANY THAT ACTUALLY STEAL. THE ITALIAN LADIES WHO ANSWER THE PHONE ARE SO BACKWARD CANNOT SPEAK ENGLISH GIVE TERRIBLE SERVICE.HARDLY EVER ANSWER PHONE AND WHEN THEY DO IT IS LIKE THEY DO NOT WISH TO SPEAK TO YOU.. STAY AWAY THEY RUINED 6 MONTHS OF MY BUSINESS AND LIFE! YOU BEEN WARNED AND I CAN PROVE EVERYTHING THEY DID TO ME IF BRANDS DISTRIBUTION DO NOT PAY MY MONEY BACK AND STOP THIS I AM GOING TO SHOW ALL THE EVIDENCES ON SOCIAL MEDIA AND WORLD WIDE!

Alexandra your customer service is A1 thank you for always helping me out

I can only recommend this company. All goods are genuine.
Customer service is excellent. The delivery is very fast.

Not the greatest costumer service i received the Hand bag with interior stain inside my understandings is the handbag is new but it seems like it is a return or something i love the handbag i just don’t care about the way they completely ignored my concerns

I love your products, and prices

Very satisfated. 👍🤗