Brandalley Reviews 

Have used Brandalley numerous times before but this is the first time I’ve ordered clothes. They charged for delivery but this is the first time I’ve had to pay £3.50 to return items because they didn’t fit. I don’t live near a city so always try to order online when possible. Also because they haven’t delivered all items together I know I’ll have another £3.50 deducted as I’ll have another parcel at some stage (trousers were same size and I followed sizing guide).
It would have been cheaper to drive to nearest town and use a TK Maxx. Lesson learnt.

Would give no stars if possible! Ordered some Susanne Kaufmann items, including an advent calendar. Four items missing from it - and you guessed it, they were the full sized ones. Two of the items that did actually arrive with me already opened - gross. One of the other items I ordered had been opened and a good chunk of the top of the product had been scooped out. Contacted them via their website and they are asking me for a hand written note to swear the items were not received! Have reported to PayPal and will be reporting it as theft to the police. Avoid this company at all costs!

Placed Order 24.11.22 for Christmas - Paid for the goods which never arrived. Now advised no stock! Do not think they had the stock in the first place. Will never use this company again. Other orders placed always arrived late.

Ordered a jacket for my son for Christmas. Paid extra for next day delivery.parcel delivered 2 days later with 2 pairs of jeans in, no jacket. Rang customer service where I was asked to take photos of what had arrived. Return these items asap, and oh!! There are no jackets left, we will refund you your payment.
No help whatsoever.
Maybe they can track down who actually put my package together, the invoice inside was correct for what I ordered but not the product. Very very disappointing.

Appalling customer service from Brandalley. I ordered an item on 19 November to be delivered via express shipment on 21 November. Today is 16 December and not only have I not received my order, but it is not even been sent to the courier physically. Brandalley were quick to send the shipment details to the courier (DPD) without sending the physical item itself. When contacted for a refund due to the breach of the sale contract, they take days to respond claiming that they are investigating. Then they respond that they can't process a refund because the order is with the courier when in fact it is not. I have checked daily with DPD and they are still waiting for the physical order from Brandalley. Avoid this company if you don't want to loose your money! This situation has been very stressful and time consuming for me. I shall pursue other legal routes to get my refund and will claim damages as well.

Having promised myself never to use Brand Alley again, I was tempted and regretted it. Always check elsewhere before purchasing as I have found you can get item cheaper elsewhere. Customer service is appalling and non responsive

I ordered a Reiss jumper 2 months ago! Never received. Then it said order delayed then finally they give me a refund!! Why are they selling stuff that’s clearly out of stock! I will never order from this company again.

Another useless company clearly going or gone bust. Requested a return 3 weeks ago and usual boring emails telling me to be patient! Just rang now and told that the collection agency had rung to arrange collection of a Mattress. This is clearly not true. Told to wait another week and they would offer me £50 credit on my account . Clearly this is not valid and allows another delay. Stay well clear of this company is my suggestion. They went into receivership in September.

Wish I read these reviews before ordering as I’ve been waiting for a refund from them since returning an item that I paid £230 for a month ago. I returned using their Royal Mail labels and got proof of postage which I provided them with. After 2 weeks from when I returned them they said they couldn’t see it in their system, the. They said there were delays then they said give them 2 weeks to investigate with Royal Mail. Will never order from them again.

I ordered 2 high value items and one cheap. The first high value item I'm 99% sure was a fake - it was nothing like the genuine one I already had and terrible quality so I returned for a refund. The low value item came with it and was fine. I've been waiting for the other item for 2 months and today I got a refund with no explanation. So I've paid postage, the return postage for the (probable) counterfeit and been left with something worth less than a fiver for the privilege. Don't bother with BrandAlley.

I wish I had read the reviews before ordering from this company. My experience pretty much mirrors what has been written by so many people ie
Wrong order delivered, asked to provide photo evidence
Exactly the same wrong product delivered, more photo evidence required
Unanswered emails
Avoid at all costs, totally useless company.

Ordered 6 wine glasses and when they arrived 1 was broken. Contacted them immediately and I received an email asking me to send photos of the broken glass so they could look into this, which I did. No response back from them despite sending emails. Tried to phone them and as they are busy my call is just cut off. Do not buy from this company!

Yes delivery took a little longer but all items spot on and all as lovely fit, items were well packaged aswell

I have been a loyal customer of BrandAlley for many years now but the experience have had in returning an item which was sent to me in error (and of a much lower value) has been unacceptable. Lack of communication and excuses that they have not received the item back yet when Royal Mail ensure me they have. BrandAlley owe me over £200 with no outlook of refund.

Well I've just started looking at this website, so off to reviews before I cause myself unwanted stress. And it's not disappointed me. Shocking reviews and will not be ordering from this company. Thanks customers.

Unfortunately Trustpilot does not enable 0 stars , so the 1 star rating here is unduly generous, although perhaps may recognise the single member of staff (J) who has made any attempt to pursue my issue and communicate with me. However, he is a voice in the wilderness as this is truly the most appalling company I have ever dealt with and I would strenuously warn against any dealings with them. My issue and all associated e mails and phone calls is by now too lengthy to summarise here but has been ongoing for almost a year , in which time I have spoken to 25 different members of staff. In summary, I have twice paid £1000 for an item of furniture that has yet to be delivered ( the second time was a re-order facilitated by Brand Alley after no reason could be found for the supplier’s repeated failure to deliver) Delivery lead times and promised dates have come and gone over many months. The Head of Customer services is elusive and all promises by her or other staff for her to call me ( including ‘ guaranteed in the next 5 minutes’ ) have never been met. I am now pursuing my complaint via Trading Standards .

I have two voucher codes:
a discount for a first order
& a discount for a friend referral

neither code works, I emailed them, they say pay full price first and they will send a refund but I’m not so sure.

Also emailed twice to ask if both codes could be used at the same time, still waiting on a reply.

I think I won’t place the order after all.

“If it sounds too good to be true…”

Bought some bedding, recieved 1 correct product and one completely wrong item, upon asking for the mistake to be rectified and my items sent out as i had paid for them and provided photo evidence of said mistake. They forced me to write a handwritten sworn statement and sign it before they would investigate. They made the mistake and sent out the wrong item but effectively accused me of lying. Awful customer service, dreadfull company. Avoid like the plague!

I bought somthing for 49.95 on return img it I onl got 13.50 bk.

I accidentally left the returns slip out of my parcel so rang customer service. Very helpful man added a note to my account and assured me the refund would be processed. It was - and without delay. Would shop here again.