It was a great experience. Zuruk mahmood was responding for my emails continuously and he guide me on a phon call so my issue is being resolved by his guidance
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Review summary
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I have high praise for the tutors and academic staff at BPP - really knowledgable and engaging, and they truly seem to care about your learning and success. From an administrative and communications... See more
Company replied
Very friendly staff who help make the whole process easier and stress limited.
Company replied
Good evening. I am writing to share my experience about BPP and their customer service regarding ACCA qualification course. My consultant was Siama. She tried calling me several times, but... See more
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Company details
Written by the company
BPP delivers a full a range of qualifications to develop careers at every stage and every level of development. It offers a unique learning experience, with a resounding focus on preparing students for, or enhancing, their careers. Offering a full breadth of qualifications across degrees, apprenticeships, professional qualifications and short courses in a range of specialisms including law, accountancy, management, data, digital and technology, finance and nursing and healthcare.
Contact info
BPP Portsoken Street, 1 Portsoken St, E1 8PH, London, United Kingdom
- 0330 060 3100
- www.bpp.com
4.0
Great
1K reviews
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Provides a lot of helpful information
7 June 2026
Reply from BPP
Hi,
Thank you for your review.
We are glad our information was helpful. We appreciate you taking the time to share your feedback.
Wishing you a successful 2026 and beyond!
- Gina
BPP Customer Experience Manager
Very knowledgeable and engaging…
Very knowledgeable and engaging lecturers. Easy to use IT. Good communication with admin staff.
12 June 2026
Reply from BPP
Hi Jackiee,
Thank you for your 5* review.
We're so glad you enjoyed your experience with our lecturers, IT, and admin staff. Thank you for your wonderful feedback!
Wishing you a successful learning journey ahead, Jackiee.
- Gina
BPP Customer Experience Manager
Conciseness
17 June 2026
Reply from BPP
Hi,
Thank you for taking the time share your review.
We're delighted to learn that you've had a concise and positive experience.
Wishing you all the best!
- Gina
BPP Customer Experience Manager
The administrative staff were extremely…
The administrative staff were extremely supportive, professional, and knowledgeable throughout the enrolment process. They provided clear guidance and answered all my questions, making the experience smooth and stress-free.
One of the best aspects of BPP is the wide range of courses available and the flexibility to choose classes that fit my own schedule. This level of convenience and choice has been one of the most positive experiences I have had with BPP so far.
11 June 2026
Reply from BPP
Hi Norika,
Thank you so much for your review.
We are delighted to hear about your positive experience with our team as well as the enrolment process. We're also glad that our wide range of courses and flexible scheduling options have been beneficial for you. Thank you for your wonderful feedback.
Wishing you every success throughout your academic journey, Norika.
- Gina
BPP Customer Experience Manager
Reply from BPP
Hi,
Thank you so much for your review.
We're so glad to hear about your positive experience. We truly appreciate you taking the time to share your kind words.
Wishing you all the best throughout your upcoming studies and future career!
- Gina
BPP Customer Experience Manager
Your staff called tommy Morris
Your staff called tommy Morris, such revelator..’he was soo good an professional top notch
29 May 2026
Reply from BPP
Hi,
Thank you for your 5* review.
We're so happy to hear about your excellent experience with Tommy! We really appreciate you sharing your kind words, and we'll be sure to pass this on.
Wishing you a successful 2026 and beyond.
- Gina
BPP Customer Experience Manager
Reply from BPP
Hi Tee,
Thank you for your 5* review.
We're delighted to hear you've had a great experience. We truly appreciate you taking the time to share with us.
Wishing you all the best throughout your upcoming studies, Tee.
- Gina
BPP Customer Experience Manager
Very informative and helpful course
A very informative and helpful course. An interactive and friendly experience.
14 May 2026
Reply from BPP
Hi Annabel,
Thank you for your 5* review.
We're so glad you found our course informative, helpful, and that you enjoyed the interactive experience. Thank you for your kind words!
Wishing you every success throughout your upcoming studies and future career, Annabel.
- Gina
BPP Customer Experience Manager
Poor support and unfair delays at the final stage of my apprenticeship
I would strongly caution anyone considering BPP as an apprenticeship provider.
After two years of hard work, my experience at the final stage of my apprenticeship has been extremely disappointing. The level of customer service, care and support has completely disappeared at the point where I needed it most.
I submitted my final assignment and waited three weeks for a grade, only to be told it would not be marked because it was supposedly over the word count limit. It was not. Despite this, I resubmitted because I was advised this would be easier than challenging the decision.
After waiting again, I was then told my resubmission could not be marked because I had not included a re-submission date, even though the date was clearly included. This has caused unnecessary stress, delays and frustration at what should have been the final step in completing my apprenticeship.
What has made this worse is the lack of ownership, communication and support from BPP throughout the process. I feel completely let down and abandoned after investing two years of effort into the programme.
Based on my experience, I would not recommend BPP. Avoid this provider if you expect reliable support, clear communication and fair handling at the end of your apprenticeship.
1 June 2026
Unprompted review
Reply from BPP
Hi Jodie,
We are truly sorry to hear about the significant challenges you've faced during the final stage of your apprenticeship, and we appreciate you bringing these concerns to our attention.
We're keen to investigate further, so we have requested your details. If you could provide us with more information we can take a closer look to understand what's happened, Jodie.
- Gina
BPP Customer Experience Manager
“I just had the most amazing experience…
“I just had the most amazing experience with the support team — they truly set the bar for excellent customer service! Zuruk Mahmood deserves a special mention — my issue was pending from the last couple of days and he fixed it completely! He listened carefully, understood exactly what I needed, guided me step-by-step, and didn’t stop until everything was fully sorted. He was polite, efficient, and genuinely cared about helping me. The entire team is responsive, reliable, and always treats customers with respect. I couldn’t have asked for better support — thank you so much, especially Zuruk Mahmood! ⭐⭐⭐⭐⭐”
11 May 2026
Unprompted review
Reply from BPP
Hi Pirzadda,
Thank you for your wonderful review.
We're happy to hear that you had such a positive support experience with Zuruk! It's wonderful to learn that your issue so effectively. We appreciate your kind words and are glad that you felt respected and supported. Thank you for sharing your feedback!
Wishing you all the best throughout your learning journey ahead, Pirzadda.
- Gina BPP Customer Experience Manager
Incredibly attentive to your learning…
Incredibly attentive to your learning needs & details from registering to enrolment. Great support! Highly recommend BPP!
6 May 2026
Reply from BPP
Hi Jane,
Thank you for your 5* review.
We're thrilled to hear that you felt supported throughout your registration and enrolment. It's great to know our attentiveness made a positive impact. Thank you for recommending us!
Wishing you a successful learning journey ahead, Jane.
- Gina
BPP Customer Support Manager
As an international student
As an international student, I withdrew my application due to visa delays. However, for several months now, BPP University has refused to process my refund or provide any clear information.
I have repeatedly been advised to contact an agent, but the agent has not responded, leaving me without any resolution.
£8,100 is a significant amount of money, and it is extremely concerning that this issue remains unresolved.
Based on my experience, I would advise international students to proceed with caution
6 May 2026
Unprompted review
Reply from BPP
Hi Aminat,
We appreciate you bringing this to our attention and we're sorry to hear about the difficulties you've experienced.
We've requested your details and would appreciate it if you could provide us with more information so we can investigate this situation thoroughly to understand what's happened, Aminat.
- Gina
BPP Customer Experience Manager
Thank you for resolving graduation…
Thank you for resolving graduation issues case efficiently. I appreciate the support provided, Mr Zuruk Mahmood
1 May 2026
Unprompted review
Reply from BPP
Hi Babita,
Thank you so much for your review.
We're happy to hear that the graduation issues case was resolved efficiently and that you appreciate the support from Zuruk. Thank you for your positive feedback; it means a lot to us.
Wishing you all the best, Babita!
- Gina
BPP Customer Experience Manager
Excellent academics, poor administration.
I have high praise for the tutors and academic staff at BPP - really knowledgable and engaging, and they truly seem to care about your learning and success.
From an administrative and communications perspective, BPP is seriously lacking. It is often hard to get an answer to a query - often being referred to various different people when making a student enquiry - and the lack of clear lines of communication (akin to an assigned tutor or course/year rep) is really frustrating. There is a deluge of information on the hub, but I feel the admin and communication rests far too heavily on that and AI bot assistance, when sometimes you need to speak to an actual human.
In summary: excellent teaching and academic rigour; poor university administration and ease of communication.
16 March 2026
Unprompted review
Reply from BPP
Hi LU,
We appreciate your feedback and are glad you value the teaching quality and academic rigor. We're sorry to hear your concerns regarding administration and also communication.
We've requested your details and would appreciate it if you could provide us with more information. We'll take a closer look into this so we can review what's happened and where we can enhance the student experience.
Wishing you all the best, LU.
- Gina
BPP Customer Experience Manager
I have resorted to Trustpilot because…BPP does not listen (or care!)
I have resorted to Trustpilot because of BPP’s inability to communicate. I was PT on the SQE1 & SQE2 from September 2025 until I was met with a termination for ‘a failure to submit documents’ email from BPP in February 2026. In September 2025, I submitted all documentation to be enrolled and even followed up with support staff to ensure it was uploaded. They assured me it was. I then randomly received welcome to BPP emails in January, suggesting admin re-enrolled me (why? I do not know!). I submitted an appeal in March and have not heard back from anyone. Support lines are useless as no one can pin point why this has happened and what to do, and you never speak to the same person again! Now, because of BPP’s fault, I could be liable for all the money despite their continual admin mistakes and mismanagement. Don’t do it - it’s not worth the hassle and parting with thousands of pounds with nothing to show for it.
No response from BPP - they ask for your details and do nothing with them.
27 April 2026
Unprompted review
Reply from BPP
Hi Eve,
We appreciate you bringing this to our attention. We are sorry to hear about the difficulties you’ve experienced.
We've requested your details and would appreciate it if you could provide us with more information so we can reach out and support you further, Eve.
We'll investigate this situation thoroughly to understand what's happened so this can be resolved.
- Gina
BPP Customer Experience Manager
Great communication and professionalism…
Great communication and professionalism from my advisor; very happy to re-establish and fulfill my education with BPP
17 April 2026
Reply from BPP
Hi Roy,
Thank you for your 5* review.
We're happy to hear that our adviser's communication and professionalism helped you re-establish and fulfil your educational goals with us. Thank you for taking the time to share your positive feedback!
Wishing you a successful 2026 and beyond, Roy.
- Gina
BPP Customer Experience Manager
Reply from BPP
Hi Carol,
Thank you so much for your review.
We're happy to hear that you've had a very good experience. We truly appreciate you taking the time to share your positive feedback!
Wishing you all the best throughout your studies and future career, Carol.
- Gina
BPP Customer Experience Manager
Reply from BPP
Hi Ryta,
Thank you for your 5* review.
We're happy to hear that you found our materials and tutors supportive! Thank you for your positive feedback; we truly do appreciate it.
Wishing you all the best throughout your studies, Ryta.
- GIna
BPP Customer Experience Manager
This company have been hounding me with…
This company have been hounding me with marketing, both via phone and email, despite having never signed up to their list (or shown any interest at all - I didn’t even know who they were!!). I have “opted out” of all comms twice now - leave me alone, I AM NOT INTERESTED!
8 April 2026
Unprompted review
Reply from BPP
Hi Hayley,
We appreciate you bringing this to our attention. We are sorry that you've experienced unwanted contact.
We have requested your details and would appreciate it if you could provide us with more information to help us investigate further.
- Gina
BPP Customer Experience Manager
Amazing experience!
I had Nabila Lotfy helping me through out the process of achieving my apprenticeship at Lester Aldridge. She was extremely helpful as she was able to get me an interview even though they weren’t accepting applications. Any questions I had she would always help and guide me, and with preparation for the interviews she attached guidelines of how to prepare. Her customer service skills were the best I’ve experienced ever! Nabila is the kind of employee which I personally think every company would want.
20 April 2026
Unprompted review
Reply from BPP
Hi Lily,
Thank you for your 5* review.
We're so happy to hear about your positive experience and that you found Nabila so helpful during your apprenticeship process. It's great to know their guidance and support made a difference, especially with the interview preparation. We appreciate you sharing your feedback!
Wishing you every success throughout your apprenticeship, Lily.
- Gina
BPP Customer Experience Manager
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