BPerfect Cosmetics Reviews 3,359

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 576 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent customer service, highlighting the staff's helpfulness, kindness, and quick response times. Many consumers appreciate the high quality of the products and the overall positive interactions with the company. However, some people were dissatisfied with their orders, reporting issues such as receiving incomplete orders, incorrect items, or products that arrived damaged. A few other people also felt that the customer service was poor, citing slow response times and unfulfilled orders.

What people talk about most

Customer service

Reviewers mention positive feedback about customer service, consistently highlighting the helpfulness and... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being helpful,... See more

Product

Consumers generally express satisfaction with the products, often praising their quality and effectiveness,... See more

Order

People report ambiguous experiences with order. Many customers praise the helpfulness of customer service... See more

Response time

Clients share positive opinions on response times. Many customers praise the quick and efficient responses... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered a brow pen from BPerfect recently which arrived promptly & with a gel pen which was great. Unfortunately the shade Ash Brown that I ordered was far too dark for me. Following emails between my... See more

Rated 5 out of 5 stars

Excellent customer service from Deborah. I had ordered two products but only received one. I emailed, explained the situation and promptly received an email apologising for the packing error and... See more

Rated 5 out of 5 stars

I ordered 2 bottles of BPerfect Tan and only one arrived. I contacted customer service and Ann responded immediately to confirm a second bottle would be sent out. True to her word the second bottle... See more

Rated 5 out of 5 stars

Love this company! Great customer service online and in store! Travelled to Manchester recently and went in store as needed help with shade matching and advised on products, girl serving was great! Ac... See more


Company details

  1. Cosmetics Store

Written by the company

Trend Setting, Award Winning, Ahead of the Game. Changing the Cosmetics industry since 2013.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 70% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 4 out of 5 stars

Very speedy response

Very speedy response. Hopefully the replacement will arrive soon. Robyn from Customer Service was extremely pleasant and efficient.

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Emailed be perfect re a -faulty product…

Emailed be perfect re a -faulty product , A lady called Ann looked after me and its all sorted. My replacement is on the way . I Purchased this product in Dunnes stores, and they would not help me. I went directly to the company Be Perfect, and i am very happy with their service . Look forward to receiving my package later on this week . Customer care staff member Ann was very helpful and came straight back to me . Great service .

Thank you ,
Andrea

17 February 2026
Unprompted review
Rated 5 out of 5 stars

Mrs glam X B perfect

Absolutely love B perfect especially the Mrs glam collab. I was adding little bits to my original makeup since it came out now over 5 years I’m fully into b perfect and Mrs glam I love it. Wouldn’t change my makeup brand not a clue what I used before this💋

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Wrong Item

I bought a bundle and the wrong thing came and I talked to Deborah and she was really good!!! Got my problem sorted all thanks to her.

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service


I must say I find the bperfect team outstanding i order alot from them one particular order I was missing an item and got on to customer care and got onto a lovely lady who fixed the problem immediately great customer service

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Deborah from customer care

Deborah from customer care responded to my issue and resolved everything immediately. Very happy with the speed with which she carried out the amendments. Many thanks

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, purchased the wrong colour and emailed in a panic to get it changed and a lovely woman Ann assured me she had updated this before they had dispatched it.

1 February 2026
Unprompted review
Rated 5 out of 5 stars

I emailed BPerfect due to an error on…

I emailed BPerfect due to an error on my part.. basically I didnt add an item to my order that was free if I bought a full size foundation.
I receive an email first thing this morning from Deborah to say that the item was added to my order by her and will be shipped with it.
Amazing service. Fast. Polite and just a great service. As well as their products being top quality.
Thankyou.

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service by Deborah i…

Great customer service by Deborah i ordered make up this morning, later i noticed if you ordered my product you would get a free make up brush. On the off chance i emailed team asking would it be possible to get a free brush. Within 10 minutes Deborah emailed to say no problem. Delighted. Many thanks

6 February 2026
Unprompted review
Rated 4 out of 5 stars

Customer Support is fantastic

I have placed an order which has arrived with an error when it has been packaged.. (it happens).. however customer service was so speedy and efficient, its being resolved with no issues. Thanks Deborah. Looking forward to trying the product!

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Deborah was very helpful with…

Deborah was very helpful with correcting an order and colour matching me to send the correct colour(my error in original ordering)
The mascara is THE BEST ive used in a long time so will b using again without a doubt!!

3 February 2026
Unprompted review

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