BPerfect Cosmetics Reviews 3,359

I had a small issue with a missing product that was missing from my purchase. I sent an email to the Bperfect team and the lovely Ann had responded very quickly and got my issue sorted in less than 24hours. Great customer service. Thank you so much for your help Ann. Keep up the great work.

Helpful, quick response

I had received a damaged product and had it replaced within a couple of days .
I did not have my order number and thought this would be a problem but it was no problem at all as the assistant found it for me.
I will definitely shop with be perfect again.

My daughter made two separate purchases yesterday and I noticed later that she was only rewarded BPerfect loyalty points for one of them. I contacted customer service on the contact us form and the error has been identified and the points added to her account within a short space of time.

Fantastic customer service , contacted them via email , responded within 2 hours and resolved my issue , 5 star service
Friendly , fast , efficient

What a company, a fantastic customer service and I just want to mention Deborah who was so efficient and so helpful and kind.

I have ordered a few times since discovering this brand. I love the products. I ordered a few items at end of march in a flash sale. Unknowingly my predictive text on phone had changed my default delivery to my work address. Nightmare starts for me. Despite trying to change address when I discovered this there were 3 failed attempts at delivery. I had been able to add a safe place to notify driver and also put a huge note on the office door saying leave it here in porch! Yodel kept saying it’s out for delivery but wouldn’t let me change address just add a safe place they said. B perfect Customer service tried a few times to locate parcel but all yodel said was it’s out for delivery. But no joy. I had lost hope but really wanted the order. So today I asked for refund so I could reorder and in 5 mins customer services did just that. So my order has been resubmitted and I’m impressed with the customer service team for their response

I had an enquiry about my order and Robyn from BPerfect Customer Care helped to resolve the issue quickly and easily. The Mrs Perfect powder foundation is lovely.

I had an issue with a product I bought so I emailed customer service. It was excellent, I was dealing with Robyn and she done everything possible to help resolve the issue for me, she was so quick to respond and so helpful with everything. 10/10 for customer service.

Excellent customer service. I received my item and part of it was not suitable for use as it had dried out. I contacted customer service and after forwarding pictures of item a replacement was posted out. This arrived within a few days.

Excellent service, very quick response - best service I have received ever

I received the wrong product and when I emailed to report, Robyn quickly replied to apologise and inform me that she would send out the correct product. Brilliant service.

I visited the Ards shop looking for new makeup as mine wasn’t sitting or lasting properly. Nicole was absolutely amazing — so kind, patient, and really knowledgeable. She took the time to explain how to prep my skin properly, and I learned so much. She’s a huge asset to the store, they’re very lucky to have her! I’m over the moon with my makeup now.

Had an issue with an order and Robyn was very quick to reply and solve the issue. Thanks so much

Anne was exceptionally proficient in arranging a prompt delivery of the items.

Such a lovely person in customer service to deal with.. and had problem with the payment page and it was sorted so fast and with such professionalism and friendliness... thank u so much 👍

I’ve had a number of queries, and each time the team at BPertect has been extremely professional and helpful. Their responses are clear, prompt, and genuinely supportive. It’s reassuring to deal with a company that takes customer service seriously.

Bought make up that wudnt work sent video etc an a girl called Deborah was very help an kind an replaced the other in question.. I do buy a lot for my daughter an wudnt expect anything less .. great customer service thenk you

Something was missing from my order, and it was dealt with very quickly. The girl was called Deborah and she was so helpful and friendly. Would recommend to anyone! Great products and fantastic customer service 👏

Was speaking to Deborah she very kindly solved my issue, lovely girl thank you Deborah 😊