WOW ...What can I say but AMAZING,Received my package this morning ,express delivery too. Amazing fit ,Got 6pairs of BOX briefs and they fit perfectly ,amazing quality and great feel on. Cheers fo... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Box Menswear is a distinctly British brand, offering the highest quality in men’s underwear. We appreciate comfort and quality in equal measures. Our luxurious boxers and briefs are crafted from soft stretch fabric with a distinctive branded elasticated waist band – comfortable, durable and supportive, with a smooth, close fit. Designed and distributed in the UK, Box is a name you can trust.
Contact info
L24 1YA, Liverpool, United Kingdom
- support@boxmenswear.com
- www.boxmenswear.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great costumer service
I had a little problem with an item not send in a big purchase in the last black Friday, they reply quickly and send me the missing item as soon as possible free. Furthermore I will say the quality of the products it's amazing.
I am one of the big fan with Box Mens…
I am one of the big fan with Box Mens Wear but I just recently ordered a decent amount of purchasing almost $400 I really love Box Mens Wear then I've been ordering with them several times over the years one of their particular product is Kingfish transparents boxer brief 4" witch I really love it in each time I order this kind of underwear no less than 25 pairs,
But recently I ordered in late November last year I get them pretty quick I think I got them on December 8th I believe by the way I live in the US but the product that they sent it to me come with the different Packaging usually they packed in the beautiful paper but this time it's come with the plastic Packaging wich I don't mind that but the color is Look totally different from every time I order from them it's look more like yellowy creamy color instead of pure white bright color like I used to get from a few years ago from them,
I reach out to them as soon as I received the product that not the same as an advertised on their official website I've been talked to them and explaining to them even sending all the picture order number and explanation all kind of detail why I'm not satisfied with the product because the color is not the same as the website advertising I think Mr Luke just send me back through email said over the years the manufacturer has been changed the color most slightly different from a few years ago I was like that's not quite right to me if you cannot provide the same exactly pure bright white color like you advertised on the website so then you shouldn't advertise that color then you have to say creamy color instead that make me super disappointed I lost hope with them and I hope this is maybe the last time I will support and buy a product from them it look like they send me the one that been in the stock for a long time or they send me a very old one I don't understand as all I'm so disappointed hopefully my reviews will help other consumer to extra careful about ordering their product make sure you get what you paid for thank you,
Frequent Shopper
Quite a few times I have used Boxmenswear and they never let me down. Always have the size I want, loads of options to choose from, from colours to style. Packages always arrive quick and discreet, and the customer service team are always very friendly/helpful with any enquiries.
This is the first time I’ve ordered…
This is the first time I’ve ordered from this company and for the most part I’m happy with the items except two jock straps that do not fit me correctly and they will not let me send these back even though I have not worn them. So if you order a size that’s incorrect and it doesn’t fit you you’re just screwed. That’s horrible customer service. So I guess you just need to have a crystal ball knowing what your size is because not all sizes are the same. So I would shy away from this company, their customer service is very poor and very unprofessional.
Poor quality, zero refund
Unfortunately I got items of very poor quality. I contacted them for return but they have a zero return and refund policy.
Great products
Brought a selection of 4 diffrent briefs and got a mystery gift as well which i brought very pleased with the material the design and colours.
I have recently bought quite a few…
I have recently bought quite a few pairs of the glide briefs and jocks in several colours
Really great fabric/feel, fit and quality - Love them !
Wouldbe great also in black & navy.
DMT, Bexley.
Don’t choose a mystery pair of pants!!!
I ordered some underwear and normally all good. To get free postage i took a chance on a mystery pair £6.99. I ordered lovely coloured briefs, but lucky dip was a baggy old pair of grey loose boxers!!! I will use them to wipe my counter down! I wish I had paid postage! Don’t waste your money, order what you like and not what they need to get rid of!
Unreliable seller
Unreliable seller
It takes ages to dispatch
Poor customer service
Items look good in the photos - not so good at all in reality, hence you should ensure that you SEE The real item (not a photo!) before you buy
Great Customer Service Specialist!!!
I've got problem with my order and after I've sent and e-mail to the support, one of the Customer Service Team Specialist contacted me REALLY fast. I'm grateful for Mollie's help because I've been so stressed and she totally ended it and solved my problem!
FAB-U-LOUS! stylish, and so, so soft on the skin 👌
Excellent service/fast secure delivery and soft sexy, stylish underwear to feel a million dollars in! Go for it, you know you want to 👌
Great quality i will be ordering more…
Great quality i will be ordering more and staff very helpful
Ace service from Warren who helped with…
Ace service from Warren who helped with a a damaged item and sorted it very quickly
Great underwear
The briefs are very good quality, fit super well and look amazing. This is the second time I ordered them to fully replace my other underwear. The previous ones are still in great conditions and very durable.
Well made
Well made, perfect fix, good value when on sale, produce the 3X size for us larger athletes - a rarity in the underwear business, great color selection
The clothes were just as described
The clothes were just as described - well made and finished - and arrived promptly
So comfortable
So comfortable, really fabulous material and fit really well.
They're great
They're great ! Great selection, amazing material it feels very comfy and amazing delivery! Love it and recommend it
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








