The new computer is working well so far. The only problem is that it's prone to overheating and the fans aren't half loud when they react to that, I might need to underclock the graphics card. But set... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I got my mobile a week behind schedule. But I got it in good condition and as expected. I did send an email. Also I had received the phone 2-3 days before tracking details were eventually sent. Other... See more
Company replied
All went well with my purchase but I haven't received Norton AV product key.. Not big deal as I'm would never us it anyway. 1. its terrible product 2. I dont use Microslop Windows. Still 1 star down... See more
Company replied
Easy and straightforward website, ordering and payment was easy. Great product, very happy with my purchase, wouldn't hesitate to use again
Company replied
Company details
- Computer Store
- Cell Phone Store
- Computer Accessories Store
- Computer and Accessories Store
- Electronics Store
- Video Game Store
About Box.co.uk
Written by the company
Box.co.uk is one of the UK’s most trusted online retailers for technology, gaming PCs, laptops, and home electronics. With over 1 million happy customers, we’ve built our reputation on expert advice, fast delivery, and unbeatable value.
Huge Range of Tech
We stock thousands of in-demand products from top brands, including ASUS, MSI, Lenovo, HP, Samsung, LG, Microsoft, and Apple. From custom gaming PCs and high-performance laptops to monitors, tablets, PC components, printers, and networking gear — we've got you covered.
Trusted for Gaming and High-Performance Tech
Box is a go-to destination for gamers, content creators, students, and professionals. Whether you're building a workstation, setting up a gaming rig, or shopping for everyday tech, you'll find what you need here.
Next-Day Delivery & UK Dispatch
Many of our bestsellers are available for fast, next-day delivery across the UK. We keep our own warehouses stocked so you can get your tech, fast and reliable.
Customer Support That Cares
Our expert team is on hand to help — before and after you buy. Whether it’s choosing the right graphics card, getting help with a return, or tracking your delivery, we’ve got your back.
Hassle-Free Returns
We offer a flexible 28-day returns policy and a simple process to make sure you’re never stuck with the wrong product.
Sustainable Choices
Looking to reduce your impact? We offer a growing selection of refurbished tech to help extend product life and reduce e-waste — a win for you and the planet.
What You Think Matters
We value every review and use your feedback to improve. We’re proud to be rated highly by customers who trust us with their tech needs — and we’re just getting started.
Contact info
Unit 10 Woodford Trading Estate, IG8 8HF, London, United Kingdom
- 020 3337 8950
- customerservice@box.co.uk
- www.box.co.uk
Tech Deals, Refreshed Weekly
4.0
Great
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Box.co.uk
Hello Ralph - Thank you for your feedback! We’re really pleased to hear that your delivery arrived on time. We always strive to provide a reliable and prompt service, and it’s great to know we met your expectations. We look forward to serving you again soon.
Utter rubbish
Couldn't deliver my item - I doubt that they ever had it. I paid by PayPal but was weeks before I got my payment refunded by Box.
8 May 2026
Reply from Box.co.uk
Hello Sandra. We are really sorry that we could not fulfil your order on this occasion. We always try to keep our stock at an optimum level to fulfil all our orders, but on some occasions that is not always possible due to demand. We have reviewed your case and our records show that your order was placed on 6th May, when it was apparent that we could not fulfill the order, the refund was processed on 8th May. If our records are incorrect, please do reach out to our customer service team who will only be to happy to urgently review as we understand how important it is to process refunds quickly and in full in such circumstances.
My laptop arrived safely and securely
My laptop arrived safely and securely. And within time.
16 June 2026
Reply from Box.co.uk
Hello Muhammad - Thank you for your feedback! We’re delighted to hear your laptop arrived safely, securely, and on time. We hope you enjoy using it, and please don’t hesitate to reach out if you need any further assistance.
Box are so corrupt it's unbelievable…
Box are so corrupt it's unbelievable they still owe me £6.95 for my delivery fee refund.
Under the Consumer Rights Act 2015, you are legally entitled to a full refund for a faulty item. If you return the item, the retailer must also refund your original delivery costs, and they cannot legally deduct return postage fees from you.
Yet Box goes against the law.
UPDATE: I have videos of the fault you can hear the touchpad having the fault.
Box just wants to go against customers rights.
DON'T BUY FROM BOX
Also I would like to point out that I was missold this unit as the reason I chose this was for the free 007 first light game but I never received it which says on Boxes website it will be emailed when you have purchased the machine which wasn't the case at all I never received it.
Reply to boxes response:
It says on BOX.co.uk that the game code will be emailed when you purchase an eligible machine and NOT state anywhere that you have to wait 14days as I was told by customer services.
The unit was faulty as i have videos of touchpad having a clicking issue. So don't lie!
The customer service staff are not complying with the UK law.
Terrible so called service.
24 June 2026
Unprompted review
Reply from Box.co.uk
Thank you James for providing the additional information.
To clarify our process regarding the supply of game codes: once a purchase is made, we are required to complete a verification process. This ensures that the correct code is issued and that the customer is entitled to receive it.
In this instance, the item was reported as faulty before the verification process had been completed. Upon review, the item was not found to be faulty. As you indicated that you did not wish for the item to be returned and instead opted for a refund, this would result in a game code not being issued to you.
If you would like to discuss this matter further, we would be more than happy to assist. Please contact our Customer Services team, who will be pleased to help.
Faulty £648 motherboard
Faulty £648 motherboard — return approved, then refund refused on a baseless "customer damage" claim. Amazon had to step in.
I bought an ASUS ROG Crosshair X870E Dark Hero (£647.99) from BOX UK via Amazon. It was faulty, so I requested a return. BOX approved the return and sent a pre-paid label with strict packaging instructions, which I followed exactly — the board went back in its original box and packaging.
After receiving it, BOX claimed "Customer Induced Damage" — bent CPU socket pins and, bizarrely, "cosmetic damage to a side panel" (a bare motherboard has no side panel). On that basis they refused any refund, offering only to return the board to me or dispose of it.
What they didn't account for: before returning it, I'd had the CPU socket independently inspected and photographed by a professional computer repair business, with dated photos clearly showing the socket intact, plus a signed statement confirming the board was undamaged and was repackaged in its original packaging.
I asked BOX, repeatedly over more than a week, for evidence linking the alleged damage to my specific board — photos showing the serial number and the damage together, the inspection photo metadata, and the inbound condition record. They admitted in writing that linking serial numbers to inspection findings is "not part of our standard procedure." Their damage photos showed no serial; their serial photos showed no damage. At no point did they produce a single piece of evidence tying the damage to the board I returned, or showing when or how it occurred.
Under the Consumer Rights Act 2015, the burden was on BOX to prove the item was damaged when returned. They couldn't. After repeated refusals, I escalated to Amazon's A-to-z Guarantee — and Amazon refunded me in full.
My advice to other buyers: if you ever return a high-value item to this seller, document everything in detail before it leaves you, keep dated original photos, and ideally have an independent third party record the condition. I should never have had to go to those lengths to get a refund I was plainly entitled to.
24 June 2026
Unprompted review
Reply from Box.co.uk
Thank you for bringing this matter to our attention. I appreciate that this situation may be causing you some frustration, and I would like to assure you that we are committed to resolving this for you as quickly as possible.
Please note that our returns procedures include the capture of photographic and video evidence upon arrival. Where required, a further technical assessment is conducted, and all goods are inspected by our technicians, who operate in accordance with and adhere to R2 accreditation standards.
We would like the opportunity to review this case, could you please provide your order number at your earliest convenience so that we may investigate your case as a matter of urgency. Once we have your details, we will promptly review your case.
If i could give lower i would
If i could give lower i would. I sent an item back as it was faulty had to wait ages for the refund to them not be refunded the full amount. I know by law that if an item is faulty a company has to refund for the item and delivery but when I speak with the customer service team they just want to argue and be rude. I'm disgusted in the customer service I have received and definitely will not be buying for this company again and i advise anyone reading this to not buy from them. I will be seeking legal advice regarding this.
24 June 2026
Unprompted review
Reply from Box.co.uk
Hello Eloise, We are sincerely sorry to hear that you have had a very poor experience with our team, that is not the standard we operate or accept. In order to urgently review your case, could you please supply your order number. As soon as received this will be dealt with as a priority. Thank you for bringing this to our attention.
Great Service.
Great communication, very quick delivery at a decent price. Would highly recommend Box.co.uk and would use again.
11 June 2026
Reply from Box.co.uk
Hello - Thank you so much for your kind words!
We’re delighted to hear you were happy with the communication, speedy delivery, and value for money. Your recommendation really means a lot to us, and we truly appreciate your support.
Good experience overall
Good price (not better than all), good delivery time.
Knocked star off cos discount codes did not work
16 June 2026
Reply from Box.co.uk
Hello - Thank you for your feedback.
We're sorry to hear the discount codes didn’t work as expected. That’s certainly not the experience we want to provide, and we’ll take this on board to review and improve how our offers are applied and communicated.
If you’re still experiencing issues, please feel free to contact our customer services team—we’d be happy to look into this for you.
Thanks again for taking the time to share
Amazing customer service
The whole process from buying the PC to it being delivered to me in perfect condition was just amazing. There were no delays nothing and as of using this the PC I have been loving it, can't be any more impressed. One of the best service from box.
1 June 2026
Reply from Box.co.uk
Hello Joel - Thank you so much for your fantastic feedback!
We’re absolutely delighted to hear that you had such a smooth experience from purchase through to delivery, and that your PC arrived in perfect condition. It’s great to know everything met your expectations without any delays—and even better that you’re loving the performance.
Thanks again for choosing Box—we really appreciate your support and hope you continue to enjoy your new PC!
Good communication and prompt delivery
Good communication throughout the order process and supply journey. Prompt delivery if my order.
18 June 2026
Reply from Box.co.uk
Hello Richard - Thank you for your feedback! We're really pleased to hear that you experienced clear communication throughout your order process and that your delivery arrived promptly. We appreciate your support and look forward to serving you again in the future
In the end….
In the end, my grandson was delighted with what he had chosen for this early teen birthday present.
18 June 2026
Reply from Box.co.uk
Hello Any - Thank you so much for your lovely feedback! We're thrilled to hear that your grandson was delighted with his early teen birthday present. We hope he enjoys it for a long time to come, and we look forward to helping you again in the future!
The experience was nice and simple and…
The experience was nice and simple and the phone came at the perfect time
18 June 2026
Reply from Box.co.uk
Hello Punit - Thank you for your kind feedback! We’re so pleased to hear that your experience was smooth and straightforward, and that your phone arrived right when you needed it. We really appreciate you taking the time to share your thoughts and hope you enjoy your new device!
Reply from Box.co.uk
Hello Mohammed - Thank you for your kind feedback! We're really glad you found our prices competitive and were happy with the speedy delivery. We truly appreciate your support and look forward to welcoming you back again in the near future
Reply from Box.co.uk
Hello Isaac - Thank you so much for your kind words! We're delighted to hear that the PC is performing exactly as you wanted and helping you work more efficiently. Your feedback means a lot—enjoy your setup, and don’t hesitate to reach out if you ever need anything else
3 weeks without the promo code promised
Quick shipping but I bought an £1300 gpu and it came in a plastic shipping bag with no protection leading to the box being banged up on delivery. The real issue is the gpu I bought qualifies for a free game promo and I have not received it even though I bought the item 3 weeks ago and it was delivered 2 days later. The chat told me 7-14 business days initially then told me to email their customer service who have not replied in a week. This is terrible in my opinion as every other store will send these codes the day of delivery. Will never order from them again
1 June 2026
Unprompted review
Reply from Box.co.uk
Hello Ethan. Thank you for bringing this to our attention. Please be assured this will be investigated as a priority. One of our customer service team will be in touch to resolve as soon as possible. Thank you for your patience while we look at this and sort it out.
All staff I spoke very helpfull
All staff I spoke very helpfull. The reason I gave 4 stars. One of rhe items was going to be delayed for a few days . Item cancelled .
Aapart from that 100%
17 June 2026
Reply from Box.co.uk
Hello Hugh - Thank you for your feedback. We're really pleased to hear that our team were helpful during your experience—great service is something we always strive for.
We’re sorry for the inconvenience caused by the delay and the need to cancel one of your items. We understand how frustrating that can be, and we’re always working to improve our stock availability.
3rd laptop I've bought from Box
3rd laptop I've bought from Box.
Never had any issue. This one however is a refurbed asus rog. Delighted with it so far.
Bought for music production so good price for a ryzen 9 7845hx with a GTX 4050 so I can play Read Dead 2 when I get the itch.
Fast delivery. Will buy from Box again for sure.
17 June 2026
Reply from Box.co.uk
Hello Martyn - Thanks so much for your continued support and for choosing Box again for your third laptop—it's fantastic to have you as a returning customer!
We’re really pleased to hear you’re enjoying your refurbished ASUS ROG so far. That Ryzen 9 7845HX paired with the RTX 4050 is a brilliant combo, whether you're producing music or jumping into something like Red Dead Redemption 2—great choice 👍
It’s also great to know the delivery and overall experience met your expectations. We work hard to make sure every order arrives quickly and in top condition, especially our refurbished range.
Thanks again for your feedback, and we look forward to helping you with your next upgrade
Great Company
Great Company to buy from as they seem to stand by the products and so far I have had no complaints.
16 June 2026
Reply from Box.co.uk
Thank you, Drew, for your kind words and for taking the time to share your experience!
We’re delighted to hear that you’re happy with your purchase and that our commitment to quality and customer satisfaction has made a positive impression. Standing by our products and ensuring our customers feel confident in their choices is something we take great pride in.
If there’s ever anything you need in the future, please don’t hesitate to get in touch—we’re always here to help.
Fantastic service and a fair price the…
Fantastic service and a fair price the device I ordered worked perfectly as well will definitely use again. Thank you
16 June 2026
Reply from Box.co.uk
Hello Marc - Thank you so much for your kind feedback! We're delighted to hear that you’re happy with both the service and the pricing, and that your device worked perfectly. It’s always great to know our efforts are making a difference. We really appreciate your support and look forward to serving you again in the future!
The promotions
The promotions will be given only after 7-14 working days is not a good idea.
8 June 2026
Reply from Box.co.uk
Thank you for your feedback. We understand that the 7–14 working day timeframe for promotions may feel longer than expected. This period is in place to ensure that all promotional offers are processed accurately and fairly, including validation checks and system updates to avoid any errors.
We appreciate your patience during this time and are continually reviewing our processes to see where improvements can be made. Your feedback is valuable and will be shared with the relevant teams as we look to enhance the overall experience.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.